The 400 telephone is a service of sharing calls between the caller and the callee, that is, the caller bears the local call access fee, and the callee bears all the call answering fees. It is widely used in pre-sales in multiple industriesafter-sale serviceConsultation.
400 calls are divided into 4006（China Unicom）, 4007 (China Mobile original Tietong), 4008（China Telecom），4001（China MobileNew segment), 4000 (China Unicom new segment), 4009 (China Telecom new segment).
The 400 telephone is designed for enterprises and institutions with unified numbers throughout the countryVirtual phoneOperator, all incoming calls to 400 operator numbers are transferred to the preset fixed line telephone, mobile phone or call center line.The 400 telephone switchboard is only responsible for handling incoming calls and cannot make outgoing calls.The telephone charge is shared between the enterprise and the user who dials 400 numbers, and the caller only pays the local telephone charge.The 400 hotline reflects the service consciousness of enterprises and is a symbol of reputation and strength.
A 10 digit 400 number is used to bind the company's original multiple phones. From then on, only the unique 400 number in the country needs to be announced to the outside world for unified publicity and easy to remember.When your customer dials the 400 number, the call can be transferred to the original number of the company according to your settings. If the customer remembers the 400 number, it is equivalent to remembering the enterprise.
When the company needs to change its original phone for reasons such as moving, the 400 number does not need to be changed, just replace the phone bound to the 400 number, and the business will never be lost.The 400 number applied by the enterprise is the only virtual number in China, which can remain unchanged for life.When the company moves (even across provinces), it only needs to change the physical phone number (landline phone, mobile phone) bound to the 400 number, and old customers can still call as usual, without losing any customers. It also saves you a lot of costs for re printing promotional materials and avoids the trouble of informing old customers one by one.
Application market
Announce
edit
The 400 phone has become a necessity for enterprises, and the 400 number has become the symbol of many companies. A company without a 400 phone has raised questions.
In various industries, such as government enterprises and institutionsMachinery manufacturing, transportation, construction and real estate, financial insurance and investment, accommodation and catering, wholesale and retail, computer software and hardware, social services and security, education, sports and entertainment, etc.Multinational enterprises and listed companies in China have basically opened 400 telephones.[1]
Almost all of the world's top 500 enterprises in China and China's listed companies have opened 400 telephones to share phone charges for users, which reflects the concept of user first and the image of the enterprise.
The opening of 400 enterprise hotline makes your company's image immediately equal to that of multinational companies, which is an improvement of image and business philosophy.
Powerful enterprise switchboard
There is no need to increase the investment in hardware and software, and no need for human maintenance. The smart 400 enterprise hotline is opened, and the powerful functions of the corporate switchboard are immediately available.
First line, multi number, enterpriseRBT, IntelligentNavigation、Voice mailbox, call recording, extension transfer and other functions.400 enterprise hotline can not only be the switchboard of a branch, but also the switchboard of all branches in the country.[1]
major function
Announce
edit
RBT
"Hello! Welcome to call XX Company, which is mainly engaged in * * *. Please wait while the phone is answered!"
This is the voice business card of the enterprise. It uses personalized voice instead of monotonous ring tones to greet customers and convey company information. You only need to provide text content, which will be recorded for you by professional broadcasters through the recording studio.
Call recording
The system can automatically record the whole process of each incoming call. You can log in to the platform to listen online or download to the local store.The call recording function is an important basis for enterprises to supervise customer service quality and analyze problems, and also provides evidence for handling customer disputes and complaints.The call centers of major enterprises are equipped with sound recording systems, which is a powerful guarantee for improving enterprise management.
Voice mailbox
When the company phone is busy or cannot be answered at the end of the day, the customer will hear a prompt when dialing 400: "It is the end of the day (or the phone is busy now), please leave a message after the beep, and we will contact you as soon as possible!"
This is the "offline assistant" of the company phone. This function effectively ensures that any call is lost at any time and under any circumstances.Voice messages can be heard online or downloaded to the local storage platform.
Incoming call analysis
The platform will record the call number, call area, call time, call duration and received number of each call, and make statistical analysis of these data and provide analysis report.This function can analyze the advertising effect of enterprises in different places, the number and duration of answering of customer service, and effectively judge the workload.
IVR
"Hello, welcome to call XX company!" "Please press 1 for XX department; press 2 for XX department;XXX Please press 3... "
The 400 number of IVR (intelligent language navigation) is activated. When the customer dials, they will hear the last prompt first. The system will automatically transfer the call to the corresponding department according to the dialer's key selection, or to voice mail, fax, or to play the recording of the company's product introduction.This is a common function of enterprise call centers, which greatly improves the service efficiency of enterprises.
Job number announcement
"Job No. XXXX is at your service!"
Before providing manual service for customers, the system will automatically broadcast the job number assigned for each customer service personnel in advance, which is a common practice in call centers of large enterprises, etc.This reflects the image of a large enterprise with standardized and orderly management, and is the best choice to enhance the corporate image.
Satisfaction survey
"Are you satisfied with this service? If you are very satisfied, please press 1. If you are satisfied, please press 2. If you are not satisfied, please press 3!"
After this function is enabled, before the customer hangs up, the system will automatically play this voice to the customer, so that the customer can evaluate the satisfaction of this call, and the evaluation results will be recorded to the corresponding answering customer service.This is the common practice of a well planned customer service center, which enables the company to find problems in a timely manner and plays a very good role in monitoring and evaluating customer service personnel.
Relay Function
Some enterprises need to apply for trunk lines in order to unify external numbers. The monthly rent is 130 yuan/line/month. If 10 telephone lines are combined into one number for access, the functional fee is 1300 yuan/month.Under a 400 number, more than 10 telephone lines can be bound, which can support more than 10 people to dial 400 numbers at the same time, saving enterprises the expensive cost of opening the trunk function.
Call blacklist
Users can set a blacklist on the management platform. The number listed in the blacklist will not be accessed again, effectively avoiding phone harassment.
You can also add an area code or a code segment to the blacklist, so that all the numbers belonging to the area code or code segment will not be accessed again.
Smart call forwarding
Calls at different times can be transferred to different numbers for answering. For example, calls can be transferred to the company's landline during working hours and to the customer service personnel's mobile phones at night.
Calls from different regions can be transferred to different numbers for answering, for example, calls from North China can be transferred to A, B, C numbers for answering, and calls from South China can be transferred to E, F, G numbers for answering.
Intelligent call distribution
All incoming calls can be allocated "sequentially" or "randomly", and enterprises can set it according to actual needs.
"Sequential distribution" can ensure that the best customer service personnel will give priority to answering calls each time.
"Average distribution" can ensure that all customer service personnel answer the same number of calls, and maximizeachievementJustice in evaluation.
Real time inventory query
All calls to 400Call log, you can log in to the management background for real-time query, and the system records the call number, start time, end time, duration, and answer number of each call in detail.
All the call lists are kept for a long time, so that every user can consume freely.
Independent management background
Each 400 users has an independent management background. Users can log in at any time to query business usage and make corresponding settings as required.The independent management background has greatly increased the freedom of users to use 400 phones, which can better serve the business operation of enterprises.
Platform features
Announce
edit
400 telephone platform, mainly referring toOperatorThe 400 telephone intelligent network platform put into operation realizes the direct transfer of 400 telephone numbers to the destination code designated by the customer.In addition, there are 400 telephone transfer platforms set up by operators. The principle is to transfer 400 calls to a fixed telephone number segment, and then transfer the secondary calls from the fixed telephone number segment to the destination code provided by the customer.[2]
Intelligent platform
1. The customer can modify his/her forwarding phone number at any time.
3. You can set the mobile phone number as the destination code.
4. More than 3 destination codes can be set.
5. More value-added functions can be realized, such asRBT，IVR navigation, message and recording functions, etc.
Telephone advantages
Announce
edit
First, the most important thing about 400 phone is to establish a good image for the enterprise;
Second, the 400 phone number of the enterprise will not be busy, which eliminates the problem of busy business calls before;
Third, the method of sharing payment between the caller and the callee effectively eliminates malicious calls (the caller of 800 numbers is free of charge);
Fourth, self-service management is convenient, fast, low cost, and the number is carried for life without changing the number.
