Management process refers toenterpriseIn order to control risks, reduce costs, improve service quality, work efficiency and speed of reaction to the market, and ultimately improve customer satisfaction and market competitiveness of enterprises to maximize profits and improve business efficiency.
Internally, we should take the enterprise goals as the fundamental basis, improve the efficiency of the management process, balance the resources of all parties in the enterprise (balance of production lines), control the balance of overall efficiency, and achieve the overall performance of the enterprise.
Process management is an enterpriseInformation managementAn indispensable module in the system, which is used to define and control the basic process of data operation procedures, mainly manages the data flow between people or between activities when users operate data procedures, and tracks all transactions and data activities within the life cycle of a project.
Management process function
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3.1 Definitions
Management flow chart
1. Definitionstechnological process: users can customize process types to meet enterprise needs;
2. Design process: users can use tools to facilitate simple design work flow chart;
3. Define rules: users can trigger the execution of user-defined scripts in the process to complete specific business work;
4. Assign tasks: users can assign work tasks, including some work tasks in the system, such as logging in, logging out, archiving, etc;
5. Assign staff: staff can be assigned at each work point.In addition,controllerYou can delegate the work to others or determine the staff at runtime;
6. Start work: you can select the drawing or document to be processed and start the workflow to process subsequent work;
7. Receiving process: receiving the process that I want to process;
8. Execute tasks: you can use the process mailbox to receive and send processes to execute the tasks assigned to you;
9. Send Process: send the process to the next node;
10. Tracking process: the flow chart node represents the current operation status in different colors;
11. Monitoring process: the process manager can grasp the process in a timely manner.You can view overdue tasks and solve problems in process operation.
3.2 Composition
According to the functions to be included in the process, the whole process is divided into three parts to realize the above functions:
1. Design module: designflow chartTools.The process design module can be used to create flow charts, save flow charts, and assign flow charts to processes;
3. Supervision module: process management tool.The administrator can view and monitor the running processes, and the processes with problems or expired processes can be adjusted in a timely manner.
Problems in management process
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(1) The division of labor is too detailed, resulting in a business process completed by many departments. The operation takes a long time and costs too much. When information is circulated in various departments, it requires a lot of time and effort to communicate.Each department has different priorities for the events that need to be handled. They all prioritize the most important events, so it is difficult to ensure that a business process is completed as expected by customers.
(2) Each department is divided by function, and employees are only responsible to their superior supervisors.What the department pursues is the best of the department. Each department tries to occupy the enterprise resources as much as possible and obtain the maximum benefits. It is difficult to achieve the overall best of the entire business process.However, the survival of an enterprise depends on the products and services provided to customers. Customers do not pay attention to the performance of a certain department of the enterprise, but the business behavior of the entire enterprise.
(3) The enterprise has too many levels and overstaffed organizations. In order to link up various departments and links, the enterprise needs to set up many managers who coordinate, control, supervise and review the business process.
