Library, information and philology terms
User satisfaction is a term of library, information and philology published by the National Science and Technology Terminology Commission in 2019.
- Chinese name
- Customer satisfaction
- Foreign name
- user satisfaction
- Discipline
- Library, information and philology
- Time of publication
- 2019
The user's inner feelings and subjective evaluation after receiving one or more services from the library and information agency is the degree to which the perceived effect of the service received is compared with its expected value. [1]
