Service level is the inventory performance target determined by the management of an enterprise. Generally, it refers to the percentage that meets user needs. In the inventory management system, its manifestation is: the quantity of supply in the whole cycle/the demand in the whole cycle; Quantity of supply within the lead time/demand in the lead time; The number of times customers' orders are fully satisfied/the total number of orders; Number of replenishment cycles without shortage/total replenishment cycles; Time of availability/total service time, etc. [1]
Order processing is the core business process of an enterprise.
It mainly includes five parts:
(1) Order preparation means that the customer searches for the required products or services and relevant information of suppliers and makes specific order decisions.
(2) Order transfer refers to the transfer of order information from customers to product suppliers.
(3) Order login is the process of converting customer order information into company order.
(4) Supply according to orders, including goods picking, packaging, transportation arrangement, preparation of waybills, sending, transportation and other activities.
(5) Order processing status tracking is to track the status of order processing and exchange order processing status information with customers in order to meet customers' requirements for understanding order processing status information.
