China's first low-cost airline solely operated by private capital
synonymSpring airlines(Spring Airlines) generally refers to Spring Airlines Co., Ltd
Spring airlines（Spring Airlines）Joint stock company, the first in ChinaPrivate capitalSole proprietorshipIt is also the first low-cost airline founded by travel agencies.Spring Airlines is the first low-cost airline in China, with a net profit of more than 470 million yuan in 2011Shanghai, onShanghai Hongqiao International Airport、Shanghai Pudong International Airport、Shijiazhuang Zhengding Airport、Shenyang Taoxian Airport、Yangzhou Taizhou International AirportThere is a base.Since May 26, 2004, Spring Airlines Co., Ltd. has obtained the approval from the then Civil Aviation Administration of China (now the Ministry of Communications)Civil Aviation Administration of China）After approval, it began to prepare for the establishment, which was founded by Spring and Autumn Travel Agency with a registered capital of 916462713 yuan, and successfully launched about a year ago.The first flight took off from Shanghai Hongqiao Airport on the morning of July 18, 2005Yantai, Shandong。At the beginning, there were only three leasedAirbus A320, operating domestic air passenger and cargo transport business and tourist passenger transportCharter transportationBusiness.Spring and autumn aviation averageSeating rate95.4%, the highest in domestic civil aviationplf The airline of.
Domestic air passenger and cargo transport business;Air passenger and cargo transport business from the mainland to Hong Kong, Macao Special Administrative Region and surrounding countries;Agency business between airlines;Service business related to air transport business;Inter city chartered passenger transport;Inter county tourism passenger transport;To engage in the import and export of goods and technologies;Acting as an agent for cargo transportation insurance, health insurance, life insurance, accident insurance and liability insurance;Wholesale and retail of prepackaged food (excluding cooked food, stewed food, frozen and refrigerated food), craft gifts, household appliances, general merchandise, hardware and electrical equipment, textiles, electronic products, chemical raw materials (excluding dangerous goods), metal materials, instruments, mechanical equipment, auto parts, self owned equipment leasing business, staff canteen, aviation catering (branch operation only).[Projects that must be approved according to law can only be operated after being approved by relevant departments]
The first plane of this airline was aAirbus A320, purchased from Lotus Airlines on July 12, 2005.The first flight was a flight from Shanghai to Yantai on July 18, 2005.On the same day, Spring Airlines Shanghai toGuilinOur route also set sail together.
As a low-cost airline, in order to save costs, Spring Airlines encourages passengers to buy tickets from its website, imposes stricter restrictions on the weight and volume of baggage passengers can carry free of charge than other airlines, simplifies tickets andboarding passThe average seat distance is 28 inches smaller than that of other airlines.At the same time, Spring Airlines does not provide free board meals and drinks (free at the initial stageBottled Water, but it has been changed to charging).Passengers can purchase light meals and drinks if necessary.Spring Airlines sometimes carries out a promotion activity called "Air Mall" during the flight (except for late night flights).In addition, Spring Airlines also tried to launch“ticket for standing room”, the space between the front and rear rows is shortened by modifying seats to increase about 40%Passenger capacity[4]。However, the plan was put on hold due to security issues.
Spring Airlines began to set up in late July 2009International routes(The first international flight toTokyoregionalIbaraki Airport）, which makes it the second private airline in mainland China that can fly international routes[5]。As of 2019, it has opened the connection between cities in mainland China andJapan、Thailand、Cambodia、the republic of koreaandMalaysiaShort international routes.In the future, it is also planned to operate short haul routes connecting cities in mainland China to neighboring countries.
By the end of the first half of 2017, Spring Airlines had 162 flights in total, of whichDomestic routes108 (includingHong Kong, Macao and Taiwan7 regional routes) and 54 international routes.[6]
On January 17, 2018, the Civil Aviation Administration issued the Guidelines for the Use and Evaluation of Portable Electronic Devices (PED).Chunqiu will complete the company's assessment as soon as possible according to the assessment guidelines and submit it to the competent civil aviation authority for review.It is expected that in the first half of 2018, passengers will conditionally use mobile phones and other electronic devices on the aircraft.
On February 1, 2018, the Spring Festival travel was officially launched, and all domestic and international regional flights of Spring Airlines will "loosen" the ban on mobile phones at the same time.At that time, passengers will use it during the whole flightFlight Mode's mobile phone.[7]
The logo of Spring Airlines Co., Ltd. is designed with the English initials "S" of Spring Airlines.It is composed of three S's overlapping and cross combination, showing interaction, solidarity and connection.
Definition of 3S:
Sun、Sea、Sand；
The steering wheel of an automobile, the propeller of an aircraft, and the propeller of a ship;
Safety, Smile, Sincerity[8]
On February 22, 2022, Spring Airlines Xi'an Branch was officially unveiled.[43]
development history
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On March 6, 2024, the Shanghai Municipal Consumer Protection Commission revealed that Shanghai has established a non continuous ticket refund and mutual recognition mechanism across airlines.The Airport Branch of Shanghai Municipal Market Supervision Bureau and the Airport Office of Shanghai Municipal Consumer Insurance Commission led the industry leading enterprises and six airlines in Shanghai, including China Eastern Airlines, Air China Shanghai Branch, China Southern Airlines Shanghai Branch, Spring Airlines, Lucky Airlines and Jinpeng Airlines, jointly launched the Non destructive Refund and Mutual Recognition Mechanism for Non continuous Passenger Tickets of Shanghai Airports.[60]
From March 31, 2024, the airline will add new direct flights from Chengdu to Bangkok, Thailand, to and fromClass 1.[61]On April 24, Spring Airlines officially opened the international passenger route from Shijiazhuang to Tokyo, Japan.[62]
In May 2024, Spring Airlines announced that one A320neo aircraft will be added this month by self purchase.By the end of May, the company had operated 125 Airbus A320 series aircraft.[64]
From June 11, 2024, overseas passengers can use UnionPay cards issued locally to purchase tickets online through Spring Airlines APP, website and other official channels[66]。
Logo Interpretation
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Interactive, united and connected team
The logo of Spring Airlines Co., Ltd. uses Spring Airlines'English Initial"S" for design.It is composed of three S's overlapping and cross combination, showing interaction, solidarity and connection.
Spring Airlines' 3S logo means safety, smile and sincerity;
Spring Airlines is the symbol of flying when it wants to fly. The right palm slides to the upper left shoulder, symbolizing the ideal flying.[44]
Fleet information
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The first color painting machine "Booking No.", registration No. B-6902
In September 2020, Spring AirlinesTianjinReceived its firstAirbus A321neoAircraft.The aircraft is in GermanyhamburgerThe final assembly was completed and the aircraft was transferred to Airbus Tianjin Delivery Center in early September.[10]
Spring Airlines' 100th passenger plane A320neo
In June 2021, two A321neo aircraft and two A320neo aircraft will be added, both of which will be self purchased.By the end of this month, the company has operated 108 Airbus A320 series aircraft.[9]
Spring Airlines will replace the new coating in December 2021
At 7:06 a.m. on December 2, 2021, a Spring Airlines A320 with registration number of B-6646 landed smoothly at Shanghai Pudong International Airport. From the fuselage to the tail wing, the coating of the aircraft was a new design.[42]
Interior
The color of the tail wing of the airliner has gradually changed from the original single green to seven colors from green to yellow, and has been extended to the belly. It is more vivid and lively with the golden 3S logo of Spring and Autumn Airlines.For the fuselage of the passenger aircraft, the Chinese name of "Spring and Autumn Airlines" is designed in slanted boldface. The boldface shows a sense of weight and strength visually, while the 8 ° slant to the right italic design has a sense of speed.The English name SPRING AIRLINES is combined with progressive color background combination, which is consistent with the color of the tail wing and complements each other.[42]
Compared with the traditional painting, the new painting of Spring Airlines has also made a "subtraction" in the design of the fuselage, removing the ch.com domain name logo, and the overall passenger plane looks simple, atmospheric, more dynamic and modern.Each aircraft painting is a beautiful scenery, and is the name card of the airline's air flow.Looking at the whole newly painted passenger aircraft, there is a sense of stability, speed and power, which represents Spring Airlines flying high with a new attitude.[42]
The net profit of Spring and Autumn Airlines in 2011 still kept growing, slightly higher than 470 million yuan in 2010, but the year-on-year growth rate declined.Spring and Autumn Airlines 2011business incomeOver 4.3 billion yuan, net profit exceeded 470 million yuan, and there were more than 5000 employees.It is reported that in 2010, the net profit of Spring AirlinesYear on year growth240%。
2013
From 2011 to 2013, the net profit of Spring Airlines was 483 million yuan, 625 million yuan and 732 million yuan respectively.In the first half of 2014, Spring Airlines' net profit was 270 million yuan.[13]
The third quarter of 2015Performance reportIt shows that Spring Airlines achieved an operating revenue of 6.325 billion yuan in the first three quarters, up 13% year on year;Belongs toShareholders of listed companiesNet profit of 1.202 billion yuan, up 83% year on year;Basic earnings per share3.09 yuan.[14]
In 2016, Spring Airlines Co., Ltd. realized an operating income of 8429404272 yuan, up 4.15% year on year.Including 7887912001 yuan of air passenger revenue, accounting forMain business income98.9%, up 4.1% year on year;Air cargoThe income was 84333683 yuan, accounting for 1.1% of the main business income,Year on year decrease10.0%；Other business income457158588 yuan, up 7.8% year on year.[3]
Spring Airlines Co., Ltd. (hereinafter referred to as "Spring Airlines") released its 2018 annual report.The annual report shows that in 2018, Spring Airlines achieved an operating revenue of 13.114 billion yuan, up 19.54% year on year;Net profit attributable to shareholders of the listed company was 1.503 billion yuan, up 19.12% year on year;Realize auxiliary business income of 610 million yuan;Basic earnings per share is 1.67 yuan.[15]
In the third quarter of Spring and Autumn 2022, the airline lost 490 million yuan, and the accumulated loss in the first three quarters was 1.737 billion yuan.[46]
Navigation time
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First flight
At 9:15 a.m. on July 18, 2005, China's firstLow cost aviation——The first flight of Spring Airlines, numbered B-6250Airbus320-214 passenger plane, loaded with 180 passengers, flew directly from Shanghai Hongqiao Airport to Yantai.However, the highly concerned 199 yuanSparpreis There are only 13 in total, which is about 7% of the total votes.Li Deshan, vice president of Spring Airlines and chief pilot of Spring Airlines, served as the executive captain for the first flight of the day.
On January 18, 2012, Spring Airlines opened its service from Shanghai to JapanSagaRegular routeFukuokaThe tourists in the area provide convenience.
On August 10, 2012, Spring Airlines Company Limited ("Spring Airlines" for short) "Shanghai——BangkokThe "regular route" was successfully launched.At 13:50 p.m., the chief pilot of Spring AirlinesShen WeiPersonally piloted the "9C8579" flight fromShanghai Pudong International AirportTake off to the capital of Thailand with the reputation of "City of Angels"Bangkok。This is the first time that China's low-cost airlines have landed in Thailand. The lowest ticket price is 399 yuan, and you can fly from Shanghai to Bangkok, Thailand.[16]
In October 2012, when domestic airlines cancelled or suspended flights to Japan in succession, Spring Airlines launched "zero" yuan tickets to Japan, which caused a great stir in the circle.On October 17, 2012, Spring Airlines launched a promotional flight with "zero" yuan tickets, each carrying 180 passengers, of which no more than 50 "zero" yuan tickets lasted for two months.[17]
From September 27, 2023, Spring Airlines plans to add Yangzhou Taizhou Seoul direct flights, which are scheduled to run twice a week, Wednesday and Sunday respectively.[51-52]
On July 5, 2024, Spring Airlines will open a non-stop flight from Guangzhou to Ho Chi Minh City. The flight cycle is three times a week, Tuesday, Friday and Sunday.[65]
On October 27, Spring Airlines will adoptA320The aircraft will fly from Shanghai to Kaohsiung every Wednesday, Friday and July, three flights a week, and the flight time is expected to be 2 hours and 10 minutes.
Flight 9C8877 fromPudong, ShanghaiThe departure time of the airport is 12:20, and the expected arrival time in Kaohsiung is 14:30.The return flight 9C8878 is expected to take off at 15:30 and arrive at Pudong, Shanghai at 17:40.
17 international routes covering Japan, South KoreaSoutheast AsiaAnd other countries, including Shanghai toSingaporeOsaka is a daily flight, Shanghai to Chiang Mai every Tuesday, Thursday, Saturday and Sunday, and Shanghai to Da Nang every Monday and Friday.In addition, low price is the "killer weapon" of Spring Airlines, from Shanghai to South KoreaChejudoAt least 9 yuan“Cabbage price”Air tickets.[19]
Cancel flight
Due to the development of COVID-19 in China, outbound flights are also affected in a large area.Spring Airlines will cancel all flights from Singapore to Shanghai from February 2, 2020 to the end of February 2020.The last flight departs at 3:00 a.m. on February 2, 2020.[54]
Hong Kong, Macao, Taipei, Kaohsiung, Kami, Phnom Penh, Chiang Mai, Bangkok, Phuket, Osaka, Takamatsu, Jeju, Saga, Tokyo, Ibaraki, Nagoya, Sapporo, Singapore, Sabah, Sulitani, Xuchuan, Seoul, Siem Reap[20]
Featured products
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Business and Economy Block
Business and Economy BlockIt is a cost-effective service product launched by Spring Airlines, mainly to meet the needs of business passengers, and on the premise that everyone can afford to fly, business passengers can enjoy higher thaneconomy classStandard service.Let passengers really enjoy the cost-effective travel services with high occupancy rate and high utilization rate.
Air Rail Express
Spring and Autumn Airlines
The air rail express line is a combination of planes launched by Spring Airlineshigh-speed railIn late August 2013, five high-speed rail cities from Suzhou, Hangzhou, Wuxi, Changzhou and Jiaxing to Shanghai were opened.Passengers can purchase Spring Airlines in the special area for air rail express ticket purchaseDirect flightAir tickets to and from Suzhou, Hangzhou, Wuxi, Changzhou and JiaxingHigh speed railway ticket。
On October 27, 2013, Spring Airlines added 10 service lines, includingKunshan、Ningbo、Zhenjiang、Tongxiang、Taizhou、Danyang、Nanjing、Shaoxing、Yiwu、HefeiRound trip to Shanghai.The number of service cities has increased to 15, and the number of high-speed rail flights connected with aircraft has soared from 30 to 102 per day.On average, there are 4-8 high-speed rail flights every day, seamlessly connecting Spring Airlines with more than 60 domestic and international regional flights in Shanghai.
The free combination of planes and railways meets the travel needs of more urban passengers.
For some domestic flights of Spring Airlines departing from Shanghai Hongqiao Airport, stewardesses will wear themMaid dress，Male flight attendantsPut on a new suitBritish housekeeperService, subvert the tradition and launch COSPLAY flight.
Spring and Autumn Aviation PositioningBudget airline, compared with the existing domestic airlines that pursue luxury consumption and high ticket prices, the main differences are as follows:
1. Ticket price difference: Spring Airlines launched 99 yuan, 199 yuan, 299 yuan, 399 yuan and other "99 series special fares", which were reduced byoperating costs The price of tickets will be reduced, with business travelers and tourist tourists who are more sensitive to the price as the main source market, so that more people who take ground transportation such as trains and cars and who have never taken a plane, especially self funded guests, can travel by air.
2. Difference in sales mode: sales of Spring Airlines do not enter CAACGDSThe reservation system is all self developed seat control sales in Spring and AutumnSystem sales。OnlineB2CE-ticketMainly direct selling.By August 2012, more than 80% of Spring Airlines' tickets had been issued throughcompany websiteandMobile clientWhich saves a lot of moneyMarketing expenses。
3. Innovative service: passengers can pass through at home or in the officeOnline paymentYou can also select the seat on the plane online and print the electronic ticket on ordinary paper when you book a tickettravel itinerary。
4. On board service difference: Spring Airlines reduces unnecessary servicesFree supplyOther drinks and meals can be used by passengers for compensation if necessary.Services such as squatting and basket hanging are used on the plane
Company positioning
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Spring Airlines
Spring Airlines advocates the anti luxury low-cost consumption concept and lifestyle, and measures taken include single aircraft（fleet All consist of Airbus A320 and A321), single class (not setFirst Class、business class, only economy class), high load factor (the average load factor since the launch is about 95%, ranking first in the global low-cost aviation), highAircraft utilization(20% higher than the average of the domestic industry), lowselling expenses(UsingOnline direct sellingThe main channel, not open to the market), which has greatly saved unnecessary expenses, and saved at least 40 million yuan of agency commission in 2011 alone.
Average of domestic traditional airlinesflight timeAbout 10 hours, while Spring Airlines' average is 12 hours;Traditional AirlinesAirbus A320 family The general seats of the aircraft are about 154. Spring Airlines also adopts a single economy class layout, canceling the business class and first class layout, and changing all seats to economy classNumber of seats180 seats, fully improving theEconomy。Spring Airlines is the first airline in China to independently develop, sell andDeparture systemAs an airline of, passengers can book and pay tickets at home or in the office through websites or mobile phones, and can also choose airline seats online to check in by themselves.Spring Airlines will focus on the development of air ticketsOnline salesandE-ticketIn terms of airport services,Europe and Americaas well asAsiaAll low-cost airlines ofGreat achievementsE-ticket can save costs for airlines and bring benefits to passengers.
Spring Airlines has raised the age "definition" of elderly passengers from 75 to 80 years old. Passengers over 80 years old (inclusive) need to provide valid medical certificates or valid boarding certificates when booking tickets.This regulation will take effect from February 1, 2018, and will be launched as a Spring Festival travel service initiative.[21]
strategic cooperation
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On October 19, 2023, the signing ceremony between the National Tourism Administration of Thailand and strategic partners was held in Beijing.The National Tourism Administration of Thailand signed a "Letter of Intent for Strategic Cooperation" on Thai tourism with eight Chinese enterprises, including Ant Group, Ctrip Group, Huawei, iQIYI, Wuyouxing, Meituan, Spring Airlines and Sina News.[53]
Honor
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date
Honors/Ranking
May 15, 2018
Spring Airlines won the third place in the list of "China's excellent flight attendants"[1]
Spring Airlines rushed to Zhengzhou to deliver relief materials. In order to rush to Zhengzhou as soon as possible and fully help the victims, Spring Airlines announced that from July 21, 2021, all inbound and outbound routes of Henan Province operated by Spring Airlines will carry relief materials free of charge.[55]
On the evening of December 18, 2023, a magnitude 6.2 earthquake occurred in Jishishan County, Linxia Prefecture, Gansu Province.On December 19, Spring Airlines announced that, in order to rescue the earthquake stricken areas as soon as possible and help the victims with all their strength, all inbound and outbound routes of Gansu carried by Spring Airlines from now on will be free of charge to carry professional rescue teams and relief supplies.[57]
Operation
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On April 15, 2020, Spring Airlines Co., Ltd. released the main operating data for March 2020.During the reporting period, the total number of passengers carried by Spring Airlines was 761.05 thousand, up 36.71% month on month.A year-on-year decrease of 56.91%.In the first three months of 2020, Spring Airlines carried 31337800 passengers, a year-on-year decrease of 40.04%.[56]
The passenger turnover of Spring Airlines in March increased by 27.92% month on month, with a year-on-year decrease of 57.56%;The investment in passenger transport capacity increased by 33.74% month on month and decreased by 35.66% year on year.In addition, the load factor of Spring Airlines in March was 60.92%, down 2.77% month on month and 31.44% year on year.[56]
In March, the domestic passenger turnover of Spring Airlines increased by 39.34% month on month, down 44.34% year on year. The investment in domestic passenger transport capacity increased by 44.83% month on month, down 17.41% year on year. The domestic passenger load ratio was 62.75%, down 2.47% month on month, down 30%, 35% year on year.The international passenger turnover decreased by 79.78% year on year, the passenger transport capacity decreased by 65.78% year on year, and the passenger load ratio was 53.69%, a year-on-year decrease of 37.18%.[56]
In February 2024, Spring Airlines announced that passenger turnover in January increased by 50.79% year on year and 11.76% month on month;The turnover of cargo and mail increased by 37.07% year on year and 12.98% month on month.[59]
On April 29, 2024, Spring Airlines (601021) disclosed its annual report and realized an operating revenue of 17.938 billion yuan in 2023, with a year-on-year increase of 114.34%;Net profit was 2.257 billion yuan, with a loss of 3.036 billion yuan in the same period last year;Basic earnings per share is 2.31 yuan.[63]
Particular attention
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Spring Airlines has a low free baggage allowance.Free baggage allowance (includingcheck-in luggageAnd non checked baggage) and your ticketshipping spaceClass related (no free baggage allowance for infants), please purchase appropriate tickets according to your needs.Overweight part shall be paidExcess baggage fee, per kilogrameconomy class1.5% of the full fare.[33]
Spring Airlines' low-cost operation is not below cost operation;Spring Airlines has very low pricesSpecial airfare, but not all tickets, only some seats.
Uniform dispute
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A few days ago, Spring Airlines announced that it will launch its first theme flight in China from now on - the stewardess will wear maid clothes and the stewardess will wear British housekeeper clothes to provide services for passengers on board.
The theme flights launched this time are mainly some domestic flights departing from Shanghai Hongqiao Airport. At that time, during the flight, the flight attendants will change their flight attendants' uniforms and wear maid clothes, while the male flight attendants will change into British stewardess clothes to serve the passengers on board.Once this "idea" was announced, it immediately caused great controversy on the Internet.
event
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Airline event
In September 2012, the Japanese government unilaterally made a "purchase"Diaoyu Islands"After the decision, the Spring and Autumn Airlines will launch air tickets for the first day of the Yuan Dynasty to attractChinese touristsGo to Japan.
International OnlineSpecial contribution: according toNihon ShimbunOn October 15, 2012, China Spring Airlines JapanSaga CountyOn October 15, 2012, the branch announced that from October 17, 2012, it would start from Shanghai to JapanSaga AirportA 1 yen (about 8 cents RMB) ticket will be offered on the route.This is by far the cheapest air ticket in the world.
Xu Jinyu, President of Spring Airlines Saga Branch, held a press conference in Saga and announced the above decision.
Spring Airlines announced that from the 17th, it will launch tickets on the routes from Shanghai to Saga for only 1 yen（Fuel costAnd the airportRoyaltyIn addition, each flight sells 50 tickets at this low price.This activity will last for 2 months.
In August 2012, the average boarding rate of Spring Airlines' Shanghai Saga route reached 82%. However, after the Japanese government "nationalized" Diaoyu Island, the boarding rate fell to 63% in September.Spring Airlines cooperates with the Saga County Government, hoping that this will increase the boarding rate and attract Chinese tourists to visit Saga.
0 yuan route
From October 17 to December 17, 2012, Spring Airlines will travel to Pudong, ShanghaiFukuoka, Japan"0" yuan tickets will be offered on the routes of Saga Airport.
Affected by the farce of Japan's "island purchase", the China Japan routeplf There is a significant decline, and some airlines' routes to JapanSeating rateEven dropped below 40%, and many airlines suspended or cut flights to Japan.The reporter learned from Spring Airlines that the occupancy rate of Spring Airlines' Japanese routes also dropped by 30% to 40%.
On October 15, 2012, the official website of Spring Airlines showed that from October 16, 2012, Spring Airlines will launch "0" yuan air tickets on the routes from Pudong, Shanghai, to and from Saga Airport, Fukuoka, Japan. The bookable dates will last until December 17, marked as "P1 class", and clearly marked as "official website"special provisionAnd cannot be returned or changed ".
The reporter learned that if a passenger booked a ticket of "0" yuan, he only needed to pay 560 yuan and 470 yuanAirport construction feeAnd fuel surcharge totaling 1030 yuan.Spring Airlines said that the launch of the "0" yuan ticket was mainly expected to build popularity in the case of a decline in the passenger load rate of the routes to Japan.[34]
On the evening of October 18, the official website of Spring Airlines announced that the0 yuan air ticketThe event ended ahead of schedule. I wanted to use "0" yuan air tickets to stimulate the depressed Sino Japanese routes, but I didn't expect to die in only two days.
Blacklist events
Strike against black agents
In July 2012, some Harbin citizens claimed compensation from Spring Airlines due to aircraft delay, which was listed by Spring Airlines“blacklist”。In this regard, on July 19, 2012, Spring Airlines spokesman Zhang Wu'an said that the so-called "blacklist" is actually a "passenger list temporarily unable to serve", which is a service measure of Spring Airlines.
Event history
On April 30, 2012, when some Harbin citizens took the flight of Spring Airlines, the flight was delayed for more than 8 hours, and the airline finally gave some passengers 200 yuaneconomic compensation 。Among them, the passengers who had taken the flight found that they were included in the "blacklist" that would not provide services in the future, and could not buy tickets of Spring Airlines.After the event was exposed by the media, it attracted the attention and discussion of many netizens.
Company response
Zhang Wu'an, spokesman of Spring Airlines, said that the first criterion for selecting "blacklist" was that passengers adoptedExcessive behaviorSecond, this behavior affects the legitimate rights and interests of other passengers.Although airlines“flight delayThe provision of "no compensation" shall be notified to the passenger before the ticket is sold, but the passenger will not be compensatedDominate the machine. No boarding and other behaviors will bring great pressure to subsequent flights, which is very likely to cause serial delays, thus infringing the legitimate rights and interests of other passengers.Out of frustration, the airline made compensation.However, they believed that they could not continue to provide such services in the future, so these passengers were put on the "blacklist".
Spring Airlines believes that it is unreasonable for passengers to claim compensation for flight delays caused by irresistible factors.Zhang Wu'an said that in principle, the passenger "blacklist" records will be automatically cleared after three years.However, if the passenger actively communicates with the airline after the event, and signs an agreement to accept its service terms and promise not to take excessive actionswritten material, the airline will lift the restrictions on its "blacklist".
Blind date flight
Blind date flight activity poster
The first cross-strait blind date flight started on March 13, 2014.The relevant person in charge said that in Shanghai Pudong Airportair-terminalThere will be an ice breaking ceremony.During the flight, you will also participate in the interesting air“Lights out”Games.In the following four days and three nightsTaipeiOn the way, 40 male and female guests and young people in Taipei will visitold street 、Taipei 101 building There are also wonderful interactive game links every day, including "Love Ferris Wheel", "Heart Lock Lover Bridge" and so on, so that single men and women can improve their understanding in the interaction.The male and female guests who have won the game for three consecutive days or successfully joined hands will be given a special luxury gift.
Establish "Anti counterfeiting Team"
Active inWhere are you going?Individual small ticket agents of www. cnr. com "steal" ticket information of Spring Airlines through technical means, and then sell at a higher price, which infringes the rights and interests of passengers.Such so-called purchase on behalf of others does not have any sales authorization of Spring Airlines, which is purely scalper ticket scalping. People from the marketing department of Spring Airlines pointed out that Spring Airlines does not guarantee its orders for tickets provided by scalpers to passengersEffectiveness, price authenticity or any subsequent service quality.
Case I: 501 yuan extra for air tickets
In October 2013, Ms. Wang ordered the ticket of Spring Airlines from Shanghai to Guilin by phone, and the other party informed her that the ticket fee was 470 yuan.During the actual deduction, Ms. Wang was found to have deducted 860 yuan from the air ticket expenses.The next day, Ms. Wang negotiated with the agent and was cheated of 111 yuan by the agent.Later, Ms. Wang felt more and more wrong, so she complained to Spring Airlines.Passing the backstageData extractionIt was found that Spring Airlines received only 470 yuan in ticket payment.Provided by Ms. Ke WangPayment voucherIt shows that she did spend 971 yuan.The extra charge is 501 yuan. I don't know where to go.
After verification, Spring Airlines found that the payee was namedShanghai Quanhang Business Consulting Co., LtdShanghai ChenfeiBusiness consultinglimited company.The background booking recording also shows that the two agents booked tickets from Spring Airlines by phone, and then sold the original 470 yuan ticket at a high price of 971 yuan, making a profitAir ticket priceEven higher.
Spring Airlines recommends passengers to call the police.
Case II: The ticket price exceeds the full price of economy class
Spring AirlinesSpring Festival Travel in 2013During the period, small agents active on Qunar.com tracked for a long time and found that many small agents sold tickets that were more expensive than the full price of economy class after obtaining the ticket data of Spring Airlines through technical means.
Spring Airlines staff searched Qunar.com for tickets from Changchun to Shanghai on February 6, 2014.The official website of Spring Airlines quoted 1560 yuan, but an agent named "Qiangshunda Agency" quoted 1620 yuan.And the economy class on this routeMaximum priceIt's only 1600 yuan.In other words, the ticket price sold by the agent exceeded the economy classFull price ticket。
Coincidentally, on the route from Harbin to Changchun on February 6, 2014, the old trick of "Qiangshunda purchasing on behalf of others" was repeated, and the selling price also exceeded the full price of economy class tickets.
Spring Airlines has moved toWhere are you going?The website issued "Request immediate specificationPrice behavior", requiring the platform to operate normatively and resolutely prevent any damageconsumers'benefitact.[35]
This is the airline YesChina Air Transport AssociationCivil Aviation PassengersUncivilized behaviorRecord Management Measures (for trial implementation), which also started to be implemented and defined 10 types of uncivilized behaviors.However, in terms of specific restrictions, the airline has not yet issued detailed rules.
Establish information sharing mechanism
According to the Joint Statement on Jointly Creating a Civilized Boarding Environment, the five airlines will establish "passenger uncivilized behavior records", which will disrupt the airlinestransport aviationOrder is affected byadministrative sanction、Criminal punishment, or byCivil AviationPassengers listed as "uncivilized record" by tourism and other relevant industry management organizations;Establish an information sharing mechanism, and the airline will inform the competent departments of civil aviation, tourism and other relevant industries andIndustry Association；Within the information retention period, the five airlines have taken certain service restriction measures against the relevant parties listed in the "passenger uncivilized records".
Taiwan independence speech
On December 9, 2015, the microblog was named "Lin Keji" and was certified as KejiPhotography studioThe chief photographer revealed on the 9th that Xu Shaoping, a Taiwan born flight attendant of Spring Airlines, had published a statement on the Internet that she wanted to board the plane with a bomb, which attracted wide attention from netizens.The flight attendant's microblog information and account have been deleted.The Civil Aviation Resource Network contacted Spring Airlines and learned that after investigation, the microblog was suspected of using the name of the flight attendants of Spring Airlines to issue statements threatening flight safety. Spring Airlines has reported to the microblog official and relevant departments, and Spring Airlines reminded netizens to "not believe rumors, not spread rumors".[36]
Refusal of passenger boarding
[37]
On October 14, a microblog user wrote that on October 13, he and his girlfriend were in ShandongWeihaiDashuipo Airport is going to take Spring Airlines Flight 9C8743 to Nanjing for medical treatment, but his girlfriend hasdepression, caused by side effects of taking medicinetremor , refused to board by the airline[37]。
On October 15, Spring Airlines released the information about Flight 9C8743.According to the fact sheet, flight 9C8743 on October 13, the airportSecurity inspectorIt was found that the 15D passenger of this flight, in the process of security check, his hands trembled and shouted at the boarding gate, which caused the surrounding passengers to complain to the staff, and some passengers of the same flight saw this situation and asked the staff not to fly with him.In view of the fact that the staff has reassured the passengers for many times, the passengers' emotions still cannot be calmed down. Based on safety factors, Spring Airlines persuaded them to return their tickets and handled the formalities for full return of tickets.[37]
airport
In response to Chunqiu Airlines' response, the party responded again via microblog, saying: "The short responses issued by Chunqiu Airlines are totally inconsistent with the facts."[37]
According to Spring Airlines' Notice to Passengers (Domestic),Special passengersIncluding: important passengers, unaccompanied children, elderly passengers, pregnant women, infants, blind passengers and other passengers who need special care.Considering the safety of special passengers and other passengers, Spring Airlines requires special passengers to provide corresponding certificates and handle specialpassenger transportationThe transportation can only be carried after Spring Airlines agrees and makes corresponding arrangements.[37]
It is reported that the party concerned has complained to the Civil Aviation Administration and hopes to get an apology and some compensation.[37]
The 16th anniversary of the first flight
On July 18, 2021, Spring Airlines ushered in the 16th anniversary of its first flight. Focusing on the theme of "Spring and Autumn Accompanied, Happy Travel", Spring Airlines held a series of events during the anniversary celebrationRich and colorfulBrand activities.[40]
apply for the purchase
January 13, 2015.Spring Airlines, the "first private airline", applied for subscription.Spring Airlines issued 100 million shares this time,Online distribution40 million shares,IPO P/E ratio 22.96 times, purchase code 780021, purchase price 22.96 yuan,Dingge subscriptionThe fund needs 726400 yuan.[13]
Social events
On July 19, 2023, a flight attendant posted an insulting remark on the Internet that "everything can take a plane, and summer transportation is the way to transport Shabi", which triggered a heated debate among netizens.In the afternoon of the same day, Spring Airlines staff responded that the flight attendant had been grounded, and the relevant departments criticized and educated him, and would deal with him later according to the provisions in the staff manual.[50]
