Integrated management refers to the effective combination, recombination, integration and symbiosis of two or more elements through the same or different points to make the existing common resources reach the optimal state of benign combination, that is, to make the system more complete and harmonious through dynamic integration.Therefore, the process and result of integration is that modern market resources are abandoned, developed and reasonably allocated.
Although the expressions of integrated management are different, they can be summed up in the following common points: (1) cooperation and its process.(2) The last link in restructuring.(3) Similar to the meaning of reengineering, but paying more attention to the use of existing resources and organizational structure than reengineering.Several methods are used alternately or in combination.Integrated management refers to the creative application of more than two management methods to achieve the optimal allocation of existing qualifications.
The dynamic, creative, scientific, artistic, economical, systematic and optimal nature of modern enterprise management requires that the management methods reach the optimal state of benign combination, and integrated management emerges as the times require.The biggest feature of integrated management is to start from a systematic point of view, based on the reality of the enterprise, and make more full use of the enterprise's real resources in the dynamic, so as to create as many benefits as possible for the enterprise and society.
1. Dynamic: The dynamic characteristics of integrated management are mainly manifested in the fact that such activities need to be carried out in a dynamic environment and the organization itself, and various uncertainties in the process of resource allocation need to be eliminated.Therefore, integrated management should not stay in theory, but in practice.
2. Creativity: the artistic feature of integrated management is actually related to another feature of integrated management, namely creativity.
3. Scientific: The dynamic nature of integrated management does not mean that integrated management has no scientific laws to follow.Although the management activities are dynamic, they are still divided into two categories: first, the procedural activities are the management activities that have rules to follow and can achieve the expected results by operating according to rules;Second, non procedural activities are management activities that have no rules to follow and need to be discussed at the same time.
4. Artistic: because the management objects are in different environments, different industries, different output requirements, different resource supply conditions, etc., there is no unique mode of management for each specific management object, especially for those non procedural and new management objects,As a result, the effectiveness of management activities is closely related to the extent to which the management skills of management subjects are developed.In fact, the application and exertion of this management skill by the management subject reflects the artistry of the management subject's design and operation management activities.
5. Economical: resource allocation requires costs, so integrated management is economical.
6. Systematicity: The relevant groups, departments and all scattered and fragmentary related contents are integrated into an organic system around the needs of achieving goals.No matter what form and method is adopted, it is necessary to reasonably optimize and combine the human, material, financial and information elements needed to complete the goal, make full use of them, link up the supply chains of supply, production and marketing, and make them closely cooperate, so as to finally achieve the optimal economic benefits with less resource consumption.
7. Optimality: It is associated with the characteristics of integrated management. Optimality is not only reflected in the details, but ultimately reflected in the integrated enterprise system.The so-called optimization principle of the system means that the operation of the system can maximize its functions and create the best operation effect.
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Specifically, the implementation of enterprise integration management includes the following aspects:
1. Overall planning: first, get the support and entrustment of the management and set the basic direction.It is necessary to define the enterprise's strategic objectives, internal needs and IT construction, and determine the enterprise's integration management objectives and scope, project team members, project budget and plan.
2. Project startup: hold a project startup meeting, mobilize all staff, publicize and build momentum, and conduct internal enterprise integration management concept training.
3. Process sorting and diagnostic analysis: through internal and external environment analysis andCustomer satisfactionInvestigate, understand the current situation of business and process, describe and analyze the existing business process, and get a diagnosis report through problem collection.
4. Enterprise integrated management design: establish goals, confirm key processes, clarify the direction of improvement and enterprise integrated management design, initially form supporting auxiliary information, and determine the integration plan.
5. Supporting scheme design: collection and sorting of supporting auxiliary information, functional scheme adjustment, supporting scheme design.
6. Implementation: formulate a detailed optimization plan, organize the implementation, and improve the supporting scheme.
7. Project evaluation: evaluate the project effect, summarize the successful experience, guide and improve the process management.
8. Continuous improvement: observe the operation status of the process, compare and analyze with the scheduled optimization goal, correct and improve the deficiencies, and make the process optimization a continuous behavior.
In a word, in the process of implementing enterprise integration management, enterprises must study the contents, forms and methods of each link in the whole business process.In addition, there are also various management indicators in the enterprise integration management evaluation system, and the integration process is adjusted and optimized through the indicator value to fundamentally improve the management level and competitiveness of enterprises.
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1. Solve "system island" and "information island";
Many enterprises have multiple isolated systems in different departments, which makes the information between departments can not be effectively shared, and enterprise information resources can not be effectively used. It often occurs that different departments work repeatedly for the same thing, and the accuracy of data cannot be guaranteed.
Through enterprise integration management, not only the enterprise business processes are reasonably combined, but also the problems in the enterprise are sorted out and analyzed through enterprise integration management, which can improve the "information islands" and "system islands" in the enterprise, and integrate into the process to achieve information sharing;
2. Business and system isolation
In the process of online implementation of the system in many enterprises, due to the complexity, constraints, repeatability and other conditions of the system, system operators cannot or are unwilling to perform business through the system, or have to repeatedly enter in the system after the completion of business execution.Due to the separation of system and business, the execution efficiency of the system is greatly reduced, and the timeliness and accuracy of data are also significantly affected.
Before the purpose of improving work efficiency and response speed, enterprise integration management should first strengthen the cooperation and information sharing between departments. Instead of taking this condition as a prerequisite, its integration is only superficial integration, which can not really improve work efficiency, but will increase the workload between departments and within the system, and increase the workload;The purpose of integration is not only to reasonably allocate the work between departments, but also to strengthen the communication and understanding between departments, so as to achieve the effect of rapid response.
3. Unable to provide effective support for decision-making
The numerous business systems of the enterprise have accumulated a large amount of effective data, but due to the dispersion of data, the synergy of different systems cannot be brought into play. The management cannot grasp the business execution and effect of each system as a whole through the comprehensive platform and reports, which affects the support of the system for decision-making and reduces the use value of the system itself.
For the data generated in the system, the past processes will be improved by creating processes or optimizing processes, and the processing and analysis of corresponding data will form a collection channel to make it shared and effective. Through the evaluation and sorting of different departments, the data will be analyzed from different perspectives, fully reflecting its use value, and providing effective support for decision-making.
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The main ways of enterprise integration management are hardware upgrading, link simplification, timing adjustment, process transformation and management optimization.Most problems in enterprise integration management can be solved through process transformation, and some processes need to be coordinated through management optimization and other means to smooth the process.
1. Hardware upgrading;
Optimize and improve the office equipment and platform to improve the office habits and environment.For example, "paperless" office can solve the problem of office procrastination to a great extent, which leads to underground work efficiency;The improvement of information applications such as the office platform will not only increase the transparency of office work, but also to a large extent, turn the "push" of office work into a "pull" positive working method, effectively improving and supervising the work enthusiasm of employees.
2. Link simplification;
In the process of enterprise integration management, for some links in the previous business process, unnecessary links are merged and deleted due to the series connection of business lines, which not only can make the process links more closely, but also can control the work content in a relatively appropriate degree and improve the efficiency of work;
3. Timing adjustment;
The main purpose of enterprise integration management is to improve work efficiency and strengthen the enterprise's response to external information, so there will be a certain degree of business adjustment. Relevant business links will be adjusted in time sequence to achieve smooth business processes.
4. Process transformation;
The process transformation is mainly aimed at the changes in the business of the enterprise due to the changes in the business mode and relationship during the integration process, which requires the improvement and optimization of the previous process and the improvement of the business process.
5. Management optimization;
Process transformation is just a process of integrating enterprise business processes and work processes, which will have a greater impact on business content and office methods. Therefore, it is necessary to support the process and business execution from management, and adjust and optimize personnel and structure when necessary.[1]
