High quality service, referred to as excellent service.[1]
Premium service
From consumers, customer service and the massesInterest demandsStart and improveservice idea , improveService qualityStandardize service operation, scientifically simplify service process, and strive to achieve compliance, efficiency and humanization.
Reference Standards
Generally speaking, good service experience and handling results that meet the requirements of laws, regulations and guidelines are the main reference items to judge whether the service quality is high quality or not.High quality service is not only reflected in the operation of business handling, but also in the communication attitude towards consumers, customers and the masses, that is, it can respect the factors that affect the subjective feelings of service objects, such as gender, personalitysocial position、educational background, identity, occupation, cultural customs, etc.
Classification criteria
This classification was first clearly divided by Gu Zhengyi in 2005Inductive definition。
High quality service competition andproduct design、product qualityLike the competition in the market economy, especiallyservice tradeMain fields and means of competition.With the development of China's tertiary industrygovernmental functionsFrom the management type to the service type, high-quality service is not only limited to enterprises, social organizations, non-governmental organizations and other non authority organizations, but also has become an important indicator and reference basis for various assessment in all walks of life, including the party and government organs and institutions. Therefore, it has more and more important value and significance.
Relevant definitions
Announce
edit
Definition of service provider
the service sector; the tertiary industryThat is, the service industry is the main practitioner of "quality service".“economic basedecisionSuperstructure”, withmarket economyUnder the environment of development and market economyCommercial competitionThe evolution ofSocial groups, non-governmental organizations and other non power organizations, all walks of life, including party and government organs and institutions, have begun to establishService awarenessAnd introduce the concept of "quality service".Therefore, it can be defined as: all legal and natural persons who are not directly engaged in the production and processing directly related to the service, and meet the corresponding needs of the served object with human resources and information, technology, professional theory, material conditions, functions and powers, access channels, etc. can be regarded asService Provider。
Other definitions
1. High quality service mainly refers to the application of civilized language, skilled skills and courteous attitude to all aspects of tax work, such as policy openness and polite hospitality.
Source article abstract:Tax serviceWang Liang, Gao Shijun, Sun HaiTax declarationandOptimize servicesBased oncomputer networkTo support,Centralized collectionKey inspection ".This is a new tax collection and management mode proposed by the State Administration of Taxation.Among them, quality service is the foundation, which must be understood and recognized at a new height.（1） It is the duty of the local tax department to do well in tax service
2. High quality service refers to meeting customer requirements in terms of service content and time, paying attention to service effect and truly solving customer problems.
Source article abstract: AboutAudit firmEnterprise managementShang Hesheng, Zhang WanyouSocialist market economyEstablished in ChinaMarket intermediary serviceThe organization provides broad prospects for development.As having notarized andservice function In order to fully develop, it has become a very worthy topic to study whether the audit firm should implement enterprise management.1、 Corporate management of auditor firm
3. Internationally, quality service mainly refers to improving service quality.In China, quality service not only means improving service quality, but also meansAdministration according to lawImprove management and facilitate the masses.
Source article abstract: In order to adapt to China's economic and social development and the growing needs of people of childbearing age,Family PlanningThe work is in urgent need of reform and development to realize the work ideas andWorking methodsOf“Two transformations”。Therefore, since 1995, the National Family Planning Commission has selected some counties (districts and cities) with good family planning work foundation to carry out the pilot project of high-quality family planning services, and has made positive and fruitful exploration.IV
4. High quality service means high service quality rather than free service.Service without reason is not allowed, and should beprinciple of exchange at equal valueProtect the fundamental interests of users for the majorityobject-orientedFor the benefit of others.
Source article abstract: County levelPower supply enterprisesHow to go to the market County level power supply enterprises should deal with the following relationships in the process of going to the market:Product conceptRelationship with commodity concept As a product, electricity has power generation, transmission and power supply links, forming a complete embraceProduction process；As a kind of commodity, electricity is a complete business process consisting of production, supply and marketing;Of course
Abstract: Business is the bridge connecting production and consumption.businessSocial functionsTo a great extent, the realization of business services depends on the quality of business services.The establishment of a new system of market economy has accelerated the formation of a new mechanism for commercial services.Focus on shapingSelf imageStriving to provide high-quality services is an important sign of commercial enterprises becoming mature after entering the market, and also a circulationIndustrial modernizationThe inevitable requirement of.1、 The basic characteristics of commercial services under the market economy areCommodity circulation processSpecialized secondary school is used to meet the requirements of production andLiving consumptionBusiness services.Business service is more than businessservice personal
6. The so-called high-quality service also includes (1) exemplary implementationPolicies and regulations。(2) Use modern and scientific working methods.(3) Warm and considerate service (4) won the support and support of the majority of the people.
Specific standards
Announce
edit
High quality service can be further divided intoSatisfactionServicesComfortService, comfort service.Different levels of services have different requirements for services.This classification was first clearly divided and summarized and defined by Gu Zhengyi in 2005
1. Satisfaction service
Generally, it is required to meet the requirements of the service object, and basically meet the reasonable requirements of the service object, without generating or adding newNegative emotionsIs the basic requirement;
2. Comfort service
On the basis of meeting the requirements of the service objects, it is a basic requirement to make the service more perfect in many ways, minimize the negative emotions of the service objects, and obtain certain praise from the service objects;
3. Comfort service
From the perspective and interests of the service object, we can not only meet the customer's service needs, but also carefully consider the current and future needs that the customer has not considered, and provide corresponding services in a predictable manner.To win the trust of service objectsloyaltyAnd highly praised as requirements.
service object
Announce
edit
service provider The object oriented services provided, including consumers, users, patients, service people, applicants, etc., can be the service object as long as they can accept, prepare to accept, are accepting, and have accepted the services from the provider.The direct service objects can be natural persons and legal persons, or physical or virtual materials, copyrights, technologies, achievements, works, etc. owned and governed by natural persons or legal persons.
