Question 1

How do I download the Eventbrite Organizer app for my events?

Accepted Answer

You can search and download the Eventbrite Organizer app for free from the Apple App Store and Google Play. Log in with your Eventbrite online account to access mobile-powered event software that will expedite the check-in and registration process. Your data is synced with Eventbrite’s servers, allowing you to use the event check-in app on multiple devices at once.

Question 2

How do I use the Eventbrite Organizer app?

Accepted Answer

Using the Eventbrite Organizer app is simple. Just follow these steps:

Open the app and log in to your Eventbrite account. The username and password are the same that you use to login on the Eventbrite website. Then select your event.
The dashboard shows you an overview of sales and check-ins. Tap the icon in the top right to adjust what appears on your dashboard.
Go to the navigation menu at the bottom of your screen (iOS) or the menu in the top left (Android) to manage orders, sell tickets, and scan tickets.

To see more options, tap the icon at the top left.

Tap your organization name to switch organizations.
Tap your event name to switch events.
Tap "Settings" to change sell or check-in preferences, name your device, and log out.

For Android devices, choose between “Event settings”, which just affect that event, and “Device settings”, which affect all activity on this device.

Question 3

How do I configure payment methods in the Eventbrite Organizer app?

Accepted Answer

Setting up digital payments in the Eventbrite Organizer app is simple and can be completed in minutes. Just follow these steps:

Open the app and log in with your Eventbrite account.

For iOS users

Tap the three-dot icon.

2. Select Settings, then Payment methods.

3. Check all the payment methods you want to accept.

For Android users

Tap the menu in the top left.

2. Select Device settings, then Payment methods.

3. Check all the payment methods you want to collect.

Question 4

How do I check in event attendees with the Organizer App?

Accepted Answer

Checking in event attendees with the Eventbrite Organizer App is a straightforward process, ensuring a seamless experience for organizers. Follow these step-by-step instructions:

Access your event: Download the Eventbrite Organizer App and log in to your Eventbrite account. Choose your event by selecting it within the app. For event switching: on iOS, tap the house icon; on Android, tap the menu icon in the top left corner.
Initiate check-in: Tap "Check in" to begin the attendee check-in process. For Android users: Tap the menu icon first, then select "Check in."
Scan tickets: Utilize the scan icon within the app to scan attendees' tickets. Position your device's camera over the QR code on the ticket to initiate the check-in process. A confirmation message will appear on the app upon successful scanning.
Manual check-in: To manually check in attendees without scanning: Search or scroll to find the attendee's ticket. For Android users: Swipe right to check in, swipe left to check out. For iOS users: Tap the ticket and select "Check in" or "Checked in" to check out.
Optional settings review: For iOS users: Select the house icon. Tap "Settings." For Android users: Select the menu icon. Tap "Device settings." Within settings: Update check-in settings to specify which ticket types to check in. Enable auto-check-in to automatically check in tickets when selling at the door. Adjust scan settings to use the scan option for attendee check-out or ticket validation.

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