Last updated: November 2021
Tencent Holdings Co., Ltd., through the "Media and investor relations" This privacy policy applies to the use of information submitted on the page. If you have any questions about a specific Tencent product or service, please refer to the privacy policy of the relevant product or service.
Welcome to Tencent's website!
Thank you for visiting Tencent's website! Tencent values your privacy, and we thank you for your trust in Tencent.
This Privacy Policy (hereinafter referred to as“ Privacy Policy ”）It will explain how you can use Tencent's website (including Tencent. com and its sub page of information introduction) "Media and investor relations" Information submitted by the page, hereinafter referred to as“ Webpage ”）Processing of personal information on Time and method and reason And stipulates your relevant options and rights on the information. Please read carefully - it is important to understand how we collect and use your information and how you can control it.
As mentioned above, this privacy policy is only applicable to Tencent's website (including Tencent.com and its sub page of information introduction) "Media and investor relations" Page submission). If you use the products or services operated by Tencent or its affiliates, and want to know how the relevant data is processed, please refer to the privacy policy of the product or service. This privacy policy also does not apply to any products or services that may make API calls with the sub domain of Tencent.com, or can be accessed through the sub domain of Tencent.com.
For the way Tencent handles its suppliers' information, please click here 。
If you do not agree to process your personal information in the way described in this privacy policy, please do not provide your information when receiving the request, and stop using this webpage. By continuing to use this webpage, you confirm our provisions on your personal information described in this privacy policy.
1. The type of personal information we use
This section explains that we will collect different types of personal information from you and how we collect them. If you want to know more about specific data types and how we use them, please refer to the following section "How we use your personal information" 。
The following is a summary of the types of personal information we use:
Information you provided us
On your website through our "Media and investor relations" When you submit a query on the page or contact us using the contact information specified in this privacy policy, you will provide us with specific information related to your query.
Cookie
We use cookies (hereinafter referred to as "Cookie" ）To improve your web experience. Cookies are text files that, when placed on your device, allow us to provide specific features and functions.
For more information about our cookie policy, click here 。
children
Children are not allowed to use this website for any purpose unless their parents or guardians have given their consent.
The children we refer to are users under the age of 18.
We will not intentionally collect children's personal information for any purpose. If you think that we have children's personal information without the consent of parents/guardians, or you are the user's parents or guardians and want to withdraw your consent, please go through dataprotection@tencent.com Contact us and we will delete such information.
2. How we use your personal information
This section details the types of personal information we collect from you and the reasons for the collection.
When you submit an inquiry to us, in order to contact you and deal with your problems, we will collect your information at least in accordance with the law and will not use it for other services. The specific information is as follows:
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personal information
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purpose
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The information you provided us.
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Query form information:
- full name
- corporate name
- Position Name
- e-mail address
- Query Category
- Message (inquiry details)
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We use this information to understand the identity of the person who submitted the inquiry and the content related to the inquiry, and to contact the person who submitted the inquiry.
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3. How do we store and share your personal information
Your personal information is processed by our server located in the People's Republic of China. Our website operation and maintenance and technical team are located in the People's Republic of China.
We will take strict security protection measures to protect your rights in strict accordance with laws and regulations and this privacy policy.
We use Tencent Cloud to provide information storage services for this service.
We will only use it if it is reasonably necessary Share your personal information. Such situations include:
- Companies in our group Process your personal information in response to your inquiries. All relevant group companies can only use your personal information according to this privacy policy.
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Regulators, judicial authorities and law enforcement agencies, as well as other third parties for the purpose of safety, security or compliance with the law. In some cases, we are legally required to disclose your information to the authorities, such as complying with legal obligations or procedures, enforcing our terms, dealing with matters related to security or fraud, or protecting our users. We may make these disclosures with or without your consent in order to comply with the terms of valid legal procedures, such as subpoenas, court orders or search warrants. In general, the terms of the legal process prohibit us from notifying you of any such disclosure. If a government entity does not provide the required subpoena, court order or search warrant, we may seek your consent to disclose information as required by the government entity. We may also disclose your information for the following purposes:
- Enforce our terms and conditions and other agreements, including investigating any possible violations of these documents;
- Detect, prevent or otherwise solve security, fraud or technical problems; or
- To protect the rights, property or security of us, our users, third parties or the public (exchange information with other companies and institutions to prevent fraud and reduce credit risk) when required or permitted by law.
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A third party that acquires us or our business in whole or in part. We may also disclose your personal information to a third party in any of the following circumstances: (a) we sell, transfer, merge, integrate or restructure any part of our business, or merge with, acquire or form a joint venture with any other enterprise, We may disclose your data to any new owner or other third party involved in our business changes; Or (b) if we sell or transfer any of our assets, the information we hold about you may be sold as part of such assets and may be transferred to any new owner or other third party involved in such sale or transfer.
4. Security of personal information
No matter where your personal information is stored, we are committed to maintaining its privacy and integrity. Our information security and access policies restrict access to our systems and technologies. We protect data by using encryption and other technical protection measures.
Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, transmitting information over the Internet is not completely secure. In case of security incidents such as personal information disclosure, we will launch emergency plans to prevent the expansion of security incidents and inform you in the form of push notifications, announcements, etc.
5. Data retention
Unless required by law, we will not retain your data for more than the required period. We will keep your information in the following ways:
- Information provided to us when you submit an inquiry form or contact us with the details specified in this privacy policy : until your inquiry is resolved, and then delete the information within one hundred eighty (180) days after the resolution, unless you agree to retain these data and receive more information in the future.
- If we need to retain your information after the retention period specified above, for example, in order to comply with applicable laws, we will store it separately from other types of personal information.
6. Your Rights
You have the relevant legal rights about your personal information held by us (within the scope of applicable laws and regulations). You can request to access or correct the data we have processed about you.
To exercise any of your rights, please dataprotection@tencent.com Contact us.
Please note that this page does not involve any personalized advertising. Any email is sent only in response to the query you submitted, and only for service messages.
7. Contact and complaint
Questions, comments and requests regarding this privacy policy are welcome. We have set up a special personal information protection team and personal information protection leader. If you have any questions, complaints or suggestions about this privacy policy or matters related to personal information protection, you can submit such feedback to the designated data protection officer (personal information protection leader) for the purpose of complying with applicable privacy laws. The contact information is dataprotection@tencent.com 。
If you want to file a complaint about the way we handle personal information, please first dataprotection@tencent.com Contact us and we will try to process your request as soon as possible.
8. Changes
If there is any change to this privacy policy, we will release the updated privacy policy here. Please visit this page regularly to check whether there are any updates or changes to this privacy policy.
