Customer Engagement & Social Media Marketing Platform | Emplifi

20,000+ brands trust Emplifi

The all-in-one platform empowering teams across the organization to drive real results on any digital or social channel

Social Marketing Leaders

Commerce Leaders

Customer Care Leaders

Social Marketing Leaders

Emplifi Social Marketing Cloud

Replaces: Hootsuite, Sprinklr, Sprout Social

Research, schedule, and publish engaging content on all popular social media platforms from one intuitive, industry-leading interface.

Boost publishing efficiency with AI-fueled automation (including GPT-3 support)
Make quicker decisions with real-time insights
Elevate brand authenticity with best-in-class UGC tools
Unify your teams using streamlined workflows

Commerce Leaders

Emplifi Social Commerce Cloud

Replaces: Bambuser, Bazaarvoice, Whisbi

Connect and convert today’s shoppers with the personalized experiences they crave — where they want, how they want.

Boost revenue and CSAT with one-to-one live video shopping and live customer care
Maximize your reach with one-to-many livestream events
Elevate brand authenticity with best-in-class UGC tools
Accelerate the buying process with strategically-placed ratings and reviews

Customer Care Leaders

Emplifi Service Cloud

Provide exceptional customer service, care, and support across your social and digital channels.

Support your agents with easy-to-use tools and next best actions
Help customers to help themselves with omni-channel chatbots
Make customer-centric decisions with voice of customer surveys
Measure and manage CX KPIs with advanced analytics

Solutions to support your specific needs

Don’t just take our word for it

Domino's (Transparent - top aligned)

Community management

Coppel (Transparent - Top aligned)

Powerful analytics

Organix (Transparent - Top aligned)

Influencer marketing

Stanley (Transparent - Top aligned)

Customer ratings and reviews

Jones Soda (Transparent - Top aligned)

User-generated content (UGC)

Currys (Transparent - Top aligned)

Live video shopping and care

Bush's Best (Transparent - Top aligned)

Case management

Mercedes-Benz (Transparent - Top aligned)

Voice of the Customer (VoC)

Emplifi by the numbers

one hundred and eighty %

increase in engagement rate on Instagram

twenty %

increase in online average order value (AOV)

forty %

reduction in call center volumes

Top image: Freshpet

Emplifi CMO Appointment Susan Ganeshan

Emplifi Names Veteran Marketing Leader Susan Ganeshan as Its New CMO

Emplifi Press Release - Emplifi Rolls Out 9 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

Emplifi Rolls Out 10 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

Emplifi Social Media Benchmarks 2024

Emplifi Reveals Instagram and TikTok Generated Highest Level of Organic Interactions for Brands in Latest Social Media Benchmarks Report

Emplifi Helps Dine Brands Global Reduce Direct Message Response Times and Integrate Google Reviews

Emplifi Helps Dine Brands Global Reduce Direct Message Response Times and Integrate Google Reviews

Ohad Hecht

Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode

Press: Forrester Consulting Recognizes Emplifi as a Core Industry Player Among Social Suite Vendors

Emplifi Recognized Among Notable Vendors in Social Suite Landscape Report by Independent Research Firm

Emplifi - TrustRadius Best of 2023 Award

Emplifi Social Marketing Cloud Recognized by TrustRadius ‘Best Of’ Awards 2023

Emplifi Quarterly Product Momentum Q4 2023

Emplifi releases product innovations for the holiday season; ahead of 2024 commerce technology assessments

Emplifi Press: Emplifi Social Commerce Cloud Helps Brands Make Social More Shoppable, Combining Social and Ecommerce Strategies To Drive Revenue

Emplifi Social Commerce Cloud Helps Brands Make Social More Shoppable, Combining Social and Ecommerce Strategies To Drive Revenue

Emplifi Press - Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi AI Breakthrough Award 2023 - Best Text Generative AI Solution

Emplifi AI Composer Wins Top Honors as "Best Text Generative AI Solution" in 2023 Artificial Intelligence Breakthrough Awards

Emplifi Customer Experience Statistics 2024

Top 35+ customer experience statistics to know in 2024

Emplifi Authenticity Infographic

[Infographic] How customers pursue authenticity on the path to purchase and loyalty

Emplifi - How to use AI marketing tools to increase efficiency and boost results

How to use AI marketing tools to increase efficiency and boost results

Emplifi Press: Emplifi Reveals Nearly 90% of Consumers Say Customer Ratings and Reviews Have the Biggest Impact on Purchasing Decisions

[Report] Meeting the demands of the modern customer