Generally, if we choose ECS merchants, as long as they are relatively large brands, we rarely need to find customer service and merchants to solve problems. Of course, we also need to know that most overseas service providers do not have telephone and online customer service, but contact by email or work order. Although the contact efficiency is relatively low, this is also an efficiency tool that foreigners have always had.
For Vultr merchants, we have mentioned in several previous articles that if we have lost an account, the account cannot be accessed because of arrears, or if we have various problems logging in the account, you have to find customer service to provide solutions. Of course, you can also ask whether it is a business that has an ECS failure, but the probability is relatively small. In this article, Lao Zuo prepared two ways to contact the customer service of VuLTR merchants.
PS: Of course, we try not to contact the official. We rarely have problems using accounts according to the specifications.
First, background work order customer service
If we can log in to the account, we should try to submit the problem in the background work order, so that we can save the step of verifying the ownership of the account.
Here we find [Support] in the VULTR background and then [Open Ticket].
Here, we can submit the work order as required, which can only be in English.
Second, the website submits an email work order
Here we go to the official website email submission method: https://www.vultr.com/company/contact/
This is similar to the way we submit work orders. We need to ask questions and submit them.
Here we need to pay attention to the problems. We try to explain the problem as clearly as possible at one time, which will be more efficient. Because we will get a reply within 72 hours after submitting the work order, we try to solve the problem at one time, otherwise the cycle will be too long.
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