Xinhua News Agency, Shenyang, January 3 (Reporter Wang Ying, Zhang Yifei) The Liaoning Provincial Health Commission recently issued the Notice on Practically Doing a Good Job in Medical Convenience Services for the Elderly, requiring medical institutions at all levels to add a "no health code" green channel for elderly patients at the entrance and arrange staff to help the elderly query health codes while doing a good job in the normalization of epidemic prevention and control.
The notice requires that medical institutions should be staffed with medical guides, volunteers, social workers and other personnel to help the elderly query health codes, and assist the elderly who do not have mobile phones and indeed cannot provide health codes to complete epidemiological history surveys, so as to shorten the waiting time of the elderly outside the diagnosis area.
In terms of convenient medical services, medical institutions at all levels should improve the telephone, network, on-site appointment and other appointment and registration methods, and open the channels for family members, friends, family doctors and others to make appointment and registration for the elderly. On the basis of comprehensive non emergency appointment, provide a certain proportion of on-site number source for the elderly, and reserve manual service windows such as registration, payment and printing of inspection reports.
Constantly optimize the "Internet+" medical services for the elderly. The notice requires that medical institutions at all levels should optimize the interface design and service functions of the Internet medical service platform, fully consider the use habits of the elderly, simplify the online medical service process, provide voice guidance, manual consultation and other functions for the elderly, and fully integrate the medical service process convenient for elderly patients into the construction of Internet hospitals.
The notice stressed that all units around the country should attach great importance to the outstanding difficulties encountered by the elderly in applying intelligent technology to register and seek medical treatment, implement the main responsibility, strengthen the overall planning of work, focus on high frequency matters and service scenarios involving the elderly in medical treatment, and formulate specific implementation plans based on the actual situation, so as to provide the elderly with more comprehensive More intimate and direct convenient medical services.
