Based on the big model of Tongyi Qianwen customer service dialogue, products deployed at the entrance of enterprise service users (such as websites, APP, IM tools, etc.) can provide 7 * 24 hours of self-help consulting services. SaaS based management system can upload documents, web pages, high-frequency questions, forms, and multiple rounds of dialogue processes as the knowledge source of robots.The product provides a perfect interface, and enterprises can conduct secondary integrated development to improve service experience and efficiency with intelligence.Consulting nail: cccsupport2.
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Product specification
Multiple version options, on-demand purchase, flexible configuration, and expansion at any time (experience or purchase the free version, consultation pin: cccsupport2)
It is suitable for large and medium-sized enterprises and developers. Perfect dialogue and opening capabilities support integration and secondary development.
It is applicable to small and medium-sized enterprises and supports mainstream dialogue scenarios such as online text dialogue and multi round task dialogue.
Product specification
Standard edition
Purchase duration
1 month
Purchase quantity
one
Enquiry in progress
Product Functions
Multi instance+multi-mode+Tongyi thousand question model question and answer system to help enterprises upgrade intelligent services
New Intelligent Dialogue System Based on Tongyi Qianwen ModelMulti instance+multi-mode+Tongyi thousand question model question and answer system to help enterprises upgrade intelligent services
Document Q&AAfter importing documents (PDF, doc/docx or TxT) into the system, the robot will form business knowledge based on relevant documents, and can directly answer users' questions according to the contents of the documents.
Multiple rounds of Q&AFor user specific purposes, multiple rounds of interactive Q&A are conducted based on enterprise defined multi round dialogue flow.Support multi-mode full duplex dialogue and active multi round dialogue.It supports rich system entities, intentions and templates.Multiple configuration modes are supported.
Data Q&AHigh quality Q&A results can be obtained by connecting to the database or importing table data;It supports complex reasoning, multi table query, multi round interaction, and human like generation of multi-level question and answer capabilities.
Website Q&AAfter filling in the relevant web page links, the system will crawl the web page content and hyperlinks under the same domain name. The robot has the ability to quickly acquire website knowledge.It is convenient for robots to efficiently dock with relevant websites.
High frequency Q&AIt supports the configuration of high-frequency QA knowledge. After the robot configures high-frequency QA knowledge, it can cover a large proportion of high-frequency user questions.
Intelligent and efficient out of the box toolkitSupport rich operation management ability and system knowledge, significantly reduce maintenance cost and improve maintenance effect
Multidimensional data analysisSupport multi-dimensional data analysis system, support visual insight into product use, assist enterprises to provide accurate and high-quality services, and explore more value.
System knowledge systemThe system has a wealth of industry FAQ knowledge packages, multi round scenario packages, intentions, and entities built in, significantly reducing configuration costs and improving the identification effect;Support the establishment of knowledge review and release mechanism as required to reduce business risks.
Evaluation of dialogue effectIt provides a dialogue effect evaluation tool, supports user-defined evaluation dimensions, and counts the evaluation results, so as to timely find the robot's unrecognized and unanswered questions before robot deployment, and improve the robot's dialogue effect.
Perfect flexible open and multi-channel deployment capabilityBuilt in powerful chat IM, visual configuration meets the requirements of multi-channel deployment and personalized deployment.
Multi dimensional opening capabilityIt supports multi-dimensional opening capabilities such as sub page, control capability, dialogue, and data, and enterprises can flexibly integrate as needed to seamlessly connect enterprise business systems.
Multi channel deploymentSupport multi-channel deployment such as official website, APP and WeChat;Based on the built-in IM of the system, the IM interface, capability and dialogue interaction form can be flexibly configured to fully meet the differentiated reception needs of different channels and businesses.
Elastic expansionDynamic elastic capacity expansion is supported, and the system automatically increases or decreases the allocation according to the actual consumption of the enterprise to ensure the stable availability of services.
Product advantages
Based on the AI technology of Dharma Hall, provide customers with a smooth and personified interactive dialogue experience
Support multiple forms of knowledge
Support document, website, high-frequency problem, complex multi round, table and other knowledge types.
Pre training large model
Stronger language processing ability, more human like dialogue experience and effect.
Visual dialog flow editor
Support the integration of three party interfaces to achieve more intelligent and efficient self-service.
Adapt to language dialogue scenarios
It is compatible with real-time or non real-time voice conversation mode and can be accessed quickly.
Application scenarios
Integrated intelligent service system scenario
Dialogue interactive scene intelligent reception
This product is widely used in conversational interactive business scenarios, and can help enterprises achieve 7X24 intelligent all-weather duty and fully automatic response.This product can be quickly integrated with the manual customer service system to realize the seamless connection between intelligent service and manual service and ensure the service experience and quality
Typical application scenarios
Retail industry
Pre sales consultation, documentary recommendation, after-sales question answering and other scene intelligent services.
Financial industry
Intelligent Q&A for product consultation, business inquiry handling, product marketing and other scenarios.
Government affairs industry
Intelligent reception of policy consultation, business inquiry handling, complaint registration and other scenarios.
Covering finance, tax, insurance, government affairs, games, e-commerce, fresh food and other industries
Internet industry - Zhu Bajie
Rapid deployment of multiple rounds of dialogue, etc., to clearly adjust the flexibility and naturalness of dialogue in human-computer interaction;Real time notification of touch to online registered users and cooperative merchants saves manpower consumption and improves the efficiency of platform activities and user touch.
Culture and entertainment industry - Lingxi mutual entertainment
Help customers build a customer service wizard for game players, provide intelligent game customer service strategies, receive 50000+user inquiries per day, support 120000+daily peak adjustment, and achieve an average question and answer resolution rate of 85%.
Financial industry KPMG
As one of the four largest accounting firms in the world, KPMG provides clients with professional services in the fields of audit, tax and consulting.Intelligent customer service technology has greatly improved the efficiency of business delivery and optimized the service process, enabling team members to provide professional and efficient services to customers more specifically.
More products and services
Alibaba Cloud intelligent customer service product matrix meets online and voice multi scenario business needs. Welcome to experience
Intelligent outbound robot
Based on technologies such as speech recognition and synthesis, machine learning and natural language understanding, according to business scenarios, robot phone outbound tasks are automatically initiated, and business results are collected through voice conversation interaction between people and robots.
Intelligent voice navigation
Without any professional knowledge and equipment, you can easily set up IVR processes, skill groups, incoming call distribution, recording and call records, and easily integrate with enterprise applications such as CRM.
Cloud Contact Center
Based on the big model of Tongyi Qianwen customer service dialogue, products deployed at the entrance of enterprise service users (such as websites, APP, IM tools, etc.) can provide 7 * 24 hours of self-help consulting services. SaaS based management system can upload documents, web pages, high-frequency questions, forms, and multiple rounds of dialogue processes as the knowledge source of robots.The product provides a perfect interface, and enterprises can conduct secondary integrated development to improve service experience and efficiency with intelligence.
Intelligent dialogue analysis
Smart Conversation Analysis can analyze dialogue content based on intelligent rules from dialogue recording or text, and mine possible problems and opportunities in dialogue.
