The cloud contact center provides enterprises with an overall enterprise intelligent customer service platform.Get through the contact channels between users and enterprises such as hotlines, websites, applets, and APPs, help enterprises manage the service experience in a unified way, and use AI capabilities to upgrade the digital employee service and agent intelligent auxiliary system to comprehensively improve the service experience and efficiency.The product is open and flexible, helping enterprises quickly build personalized service processes.For more information, please add nails: cccsupport2
No tedious deployment and technical support are required. One click to create an intelligent call center and release it online
Stable and efficient
Free access to intelligent modules to support large concurrent and diversified businesses and improve management efficiency
Easy to use
Using self-service graphical interface, non-technical users can easily design IVR process
Flexible integration
Integrate in multiple ways, flexibly integrate third-party systems, and realize call bounce screen and interactive IVR
Product Functions
Rich and powerful intelligent contact centerIntelligent call center services such as IVR process, skill group, incoming call distribution, recording and call recording can be easily set up without any professional knowledge and equipment
Minute level openingWith just a few clicks, you can create an intelligent call center.Zero threshold, zero equipment, zero deployment.
Out of the boxPreset all the basic information required by the intelligent call center, and activate it in seconds for immediate use.
Integrated cloud communication number applicationYou can directly apply for the number of the intelligent contact center provided by the supplier on the console. Online application is convenient and fast.One number can correspond to multiple seats, and there is no limit to concurrent incoming and outgoing calls at any time.
Drag and drop freely and edit IVR easilyThe graphical IVR designer is provided, and any user can drag and drop the preset function module freely to realize the interactive voice response process.
Comprehensive data displayProvide the monitoring screen, detailed reports of agents and skill groups to make the operation data of the intelligent contact center clear and available.
Flexible and efficient business modelSelect the access integration and payment mode according to the business needs to support the business needs of the intelligent contact center at all stages.
Flexible integration in multiple waysA variety of integration methods are provided, so you can easily integrate with the internal business system of the enterprise, and realize the functions such as call pop-up screen, interactive IVR process, etc.
Pay As You GoThere is no need to pay in advance or sign a long-term contract. Pay as you go can be opened for free, and the usage is charged in minutes.
Elastic expansionAccording to the demand, you can increase and reduce the number of seats needed by yourself;In the peak period of traffic, there is no need to care about call concurrency. In theory, it can support unlimited concurrency.
Real time intelligent quality inspectionCarry out intelligent quality inspection on every call in real time, automatically detect and match the conversation content according to your predefined rules, and obtain customer service performance and service quality without manual intervention throughout the process.
Application scenarios
Self service voice service
The cloud contact center has a large number of service engines built in. You only need to care about business related IVR processes and other content, without understanding the structure of the intelligent contact center, you can achieve self-service voice services.The IVR process helps customers solve problems by themselves. The powerful queuing algorithm enables customers to find service personnel more quickly, with the assistance of recording data quality inspection, and easily operate the intelligent call center.
Able to solve
Low threshold
Graphical IVR process, easy to use agent workbench, easy service.
Cloud call center open OpenAPI users can easily integrate internal systems
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2017-11-27 New Features/Specifications
Cloud call center provides agent workbench to embed its own system in Web component mode
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2018-01-04 New functions/specifications
New call details function of cloud call center
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New products on January 19, 2018
Cloud Call Center Commercialization Officially Released
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2018-01-24 New Features/Specifications
Support self-service enterprise qualification filing and number selection function
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2018-03-01 New functions/specifications
Launch real-time intelligent quality inspection function
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2018-03-01 New functions/specifications
The agent can "answer the call offline" through the mobile phone
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New functions/specifications on March 28, 2018
"Acquaintance mode" - automatically transfer the incoming call to the nearest agent
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2018-05-09 New functions/specifications
User defined satisfaction evaluation
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2018-05-31 New functions/specifications
Release interactive IVR that can be integrated with enterprise internal systems
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New functions/specifications on November 16, 2019
The third-party call center number supplier goes online
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New functions/specifications on November 16, 2019
Cloud call center event push service officially launched
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2020-10-09 New Features/Specifications
New third-party number market module launched
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2021-04-30 New Features/Specifications
Cloud call center version 2.0 released and launched new version/new specification
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2022-01-31 New Features/Specifications
Cloud call center 2.0 new capability: SIP phone and office phone mode
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2023-12-01 Product name change
"Cloud Call Center" upgraded to "Cloud Contact Center"
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More products and services
Intelligent dialogue analysis
It can analyze the dialogue content based on intelligent rules from the dialogue recording or dialogue text, and mine possible problems and opportunities in the dialogue.It can help enterprises improve service quality, monitor public opinion risks, and optimize service strategies. Typical application scenarios include intelligent customer service quality inspection, sales opportunity analysis, etc., which are seamlessly embedded in intelligent call centers.
Intelligent voice navigation
Based on technologies such as speech recognition and synthesis, machine learning and natural language understanding, the navigation module is preset in IVR of the intelligent call center, and the voice business self-service/voice question answering function is added to the traditional hotline, which can effectively deal with conventional business scenarios and significantly reduce the pressure on customer service of the manual hotline.
Intelligent dialogue robot
A session robot for developers, which supports intelligent sessions based on natural language processing (NLP) on different message ends, such as websites, APPs, and physical robots.Users can configure their own unique knowledge base in Cloud Honey to realize intelligent question and answer, or they can integrate with third-party APIs through multiple rounds of dialogues to achieve self-service, such as order query, logistics tracking, self-service return robots, etc.
Intelligent outbound robot
Based on technologies such as speech recognition and synthesis, machine learning and natural language understanding, robot phone outbound tasks are automatically launched according to business scenarios, business results are collected through voice dialogue between people and robots, and data are statistically processed, which can accurately match requirements through intelligent call centers and intelligent outbound calls.
