The query results will be informed by SMS within 24 hours
Extract of usage statement on the query page:
National mobile phone card "one card general check" Guide
The national mobile phone card "one card general check" is a public welfare inquiry service jointly launched by China Academy of information technology, China Telecom, China Mobile and China Unicom under the guidance of the Ministry of industry and information technology. It can provide users with the number of phone cards in their own name free of charge.
1. Main functions and processes
The national mobile phone card "one card general check" is mainly for mobile phone users in China. Users can input their ID information and mobile phone number through web pages and small programs(at this stage, only the second generation ID card query is supported, and the query ability of Hong Kong, Macao and Taiwan residents' pass, Hong Kong, Macao and Taiwan residents' residence permit, permanent resident identity card of foreigners, overseas Chinese passport and other types of documents will be opened in the future.)After inputting the verification code, the service platform inquires the number of mobile phone cards under the user name from the basic telecommunication enterprises and mobile communication resale enterprises respectively, and the service platform replies the user query results through 10699000 unified SMS port within 48 hours.
Note: the query results only include the number of mobile phone cards in the network state, excluding fixed telephone and mobile phone cards that have been closed.
2. How to use it
Method 1: hold one's own valid certificate to the business hall of the telecommunication enterprise for inquiry.
Method 3: search Alipay app "one card general search", or scan the QR code below to enter the small program query.
3. Frequently asked questions
Q: what is the national mobile phone card "one card check"?
A: the national mobile phone card "one card pass" is a number query service jointly launched by China Academy of communications and communications, China Telecom, China Mobile and China Unicom. It can provide users with the number of all mobile phone cards in the network status that they handle in various telecom enterprises for free.
Q: can all people use the "one certificate general check"?
A: Yes.As long as you are 14 years old or older, you can use the service online.If you are less than 14 years old, you can go to the business hall of the telecom enterprise with relevant valid documents accompanied by your parents or other guardians.
Can I make an appointment for the new mobile phone number?
A: since the inquiry is an appointment inquiry service, in order to improve the success rate of your service acceptance, it is recommended that you apply for the service with your mobile phone number one week after you have joined the network.
What should I do if I can't receive the verification code?
A: the verification code of one certificate general check is sent by the SMS gateway of each operator. If the SMS congestion is caused by too many requests in a short time, the verification code will not be received. It is recommended to wait for a period of time and try again;In addition, if users actively prohibit value-added services, they also need to re open before receiving the verification code.If you still can't receive the verification code, please contact the customer service hotline of your operator.
What should I do if there is a problem in the inquiry?
A: if you can't open the web page during use, please try again later.If you don't receive the verification code or there is a problem in the number of card queries, please check the correctness of the information submitted, and you can try to query again after 24 hours. If the problem still cannot be solved, you can call the customer service hotline of any basic telecom enterprise.
What is the contact information of customer service?
A: the customer service hotlines of the three basic telecom enterprises are 10000 (Telecom) / 10086 (mobile) / 10010 (Unicom).If you need the customer service hotline of mobile communication resale enterprise, you can obtain it through the official website of corresponding enterprise or consulting the customer service of any basic telecom enterprise.
Q: what if I want to check the number details?
If you are a user of the three basic telecom enterprises, you can go to the business hall of the basic telecom enterprise and inquire with the original ID card.If you are a user of a mobile communication resale enterprise, please call the customer service of the corresponding enterprise and follow its guidance to inquire in the online business hall or offline store.
Q: what should I do if I disagree with the query results?
A: if you have any objection to the query results, you can raise an objection to the designated telecom enterprise through the business hall, enterprise service hotline, etc., and provide the objection mobile phone number and certificate number information.Under the premise of obtaining your authorization, telecom enterprises will provide number verification, stripping, closing or account closing services.
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