Key Takeaways
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Knowing how to find a seller on Amazon can improve your shopping experience . -
Dealing with a known seller on Amazon can save valuable time . -
Not all sellers on Amazon have the same endorsement or visibility level in search results .
How to Find a Specific Seller on Amazon?
Via the Search Bar
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Go to Amazon.com . -
Type in the product you want and click “ Search .”
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Browse the product page to identify the seller or brand you’re looking for, and click on the item .
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Go to “ Sold by ” for the seller’s name.
Via the Seller’s Store Name
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Go to the Amazon shops/store portal — https://www.amazon.com /shops/storename .
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Search your preferred seller/brand. -
Browse the seller’s product page to find the product you’re looking for.
Via the Amazon Seller Directory
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Go to Amazon.com and click “ All .”
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Scroll to “ Shop By Department .” Click your preferred category depending on the seller you’re looking for , e.g., “Electronics,” “Food & Grocery,” “Pet Supplies,” etc.
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Click the item the seller you’re looking for also sells.
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Scroll down the product page to “ Seller ” on the left side of your screen and check your preferred seller’s box .
How to Contact a Seller on Amazon?
Via the Product Listing Page
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Go to the seller’s product page and click the blue hyperlink next to “ Sold by .”
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Click “ Ask a question .”
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Click “ An item for sale ” to prompt the subsequent automated response.
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Click the topic you need help with.
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Type your question to the seller and attach any relevant files.
Via Order History
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Log into your buyer’s account and click “ Returns & Orders .”
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Browse your order(s) and click the one you’d want to contact the seller for .
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Click the hyperlink next to “ Sold by ” on the product listing page.
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Click “ Ask a question .”
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Follow the rest of the prompts from above.
Via Amazon’s Buyer/Seller Message Center
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Log into your buyer’s account and go to “ Accounts & Lists .”
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Click “ Your Messages .”
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Browse previous conversations with your seller and respond/continue with the discussion .
Via Amazon’s Customer Service (for Prime Members)
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Go to Amazon Contact Page and click “ A delivery , order or return .”
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Highlight the item you need help with , describe the problem , and wait for a reply from Amazon’s customer care support desk .
Take Charge of Your Shopping