Baidu Smart Cloud Customer Joy · Pilotage
Intelligent customer service
New era
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One hour with large model robot -
Conversational customer insight analysis -
Highly anthropomorphic intelligent outbound call -
High cost-effective and reliable communication
Rich and comprehensive product matrix
Intelligent dialogue platform
Intelligent outbound call platform
Dialogue insight platform
Intelligent communication platform
Big model support, leading technology
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Hourly release Adapt to multiple customer channels -
Large model dialogue Smarter and more personified -
Large model assistance Efficient construction and operation -
Voice interaction Listen accurately and speak naturally -
Smart tag Accurate analysis of Voice of Customers -
Communication resources Smooth interconnection
Hourly integrated agent Enterprise Agent takes the post with one key and multi-channel The three steps of uploading knowledge ->testing and publishing ->channel integration have a dedicated agent, covering the mainstream channels and one click docking. The enterprise style dialogue interface can be customized, without training. Upload documents, simply configure the dialogue process, and immediately have intelligent agent staff. Large model native dialogue High personification enterprise level expert agent Deeply apply the semantic understanding and script generation capabilities of the big model, fully cover enterprise knowledge, connect business systems, support role setting, and give consideration to accurate and flexible interaction. Agents are more in line with your corporate image. Large model auxiliary operation tool Interactive guidance, low-cost agent construction The whole process interactive guidance completes the agent construction, the immersive canvas simplifies the configuration process based on the steps of listening/speaking/thinking/doing, and the large model assists in low-cost knowledge building, speech generation, tuning intervention, etc. Intelligent Speech Recognition and Synthesis Baidu's original voice modeling, good personification Baidu's original streaming multi-level truncated attention model is used for end-to-end modeling to provide better speech recognition; Through front and rear modeling+prosody modeling, it provides more personification and smooth speech synthesis ability; Provide higher quality, smooth and natural interaction in a variety of customer service scenarios. Insight analysis agent Conversational interaction, professional analysis and suggestions Based on the Wenxin big model and the industry label data accumulated for many years, it is convenient to analyze business and service problems through accurate and intelligent marking of various data communicated with customers, and realize BI analysis through conversational interaction to help customers find the root causes of problems, and use the big model to generate business suggestions for customers to solve problems. Rapid integration of three networks coverage Intelligent, stable and low-cost communication products The industry-leading intelligent cloud communication service covers the most abundant communication resources in the three networks of China Mobile, China Unicom and China Telecom. With a senior and powerful industry service team, it can customize solutions to meet the needs of customers' business scenarios, provide reliable communication service capabilities and help customers succeed in business.
Intelligent service preferred by customers in the whole industry
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finance -
Operator -
automobile -
government affairs -
energy -
science and technology
Industrial Bank Intelligent voice robot Provide omni channel intelligent customer service solutions, build the bank wide intelligent voice platform, realize multiple intelligent services such as business handling and problem consultation, save customer service manpower and improve work efficiency. Tens of millions Intelligent service 10+ Bank wide business channel coverage 
CITIC Financial Holding Wealth physical examination assistant Collect user information questionnaires in the form of multi round dialogues of digital people, judge the user's financial style and preference, and give specific financial advice to help users make better decisions in financial management. eighty-five %+ End to end Q&A accuracy 
China Mobile Online Intelligent insight platform Provide the ability of data collection and processing, model analysis and analysis task management to help optimize the operation, improve customer experience and operational efficiency. eighty-two % Accuracy of intention recognition rise Complaint timing rise Prediction accuracy 
Electric signal hundred Cell Wall Provide "5G+AI" intelligent personal communication service products for China Telecom mobile phone users, including three core functions: missed call reminder, intelligent response, and message mailbox. Important calls are not missed, and communication services are safe, convenient and intelligent. eighteen individual Supporting provinces and regions one hundred and fifty ten thousand Number of supporting users 
Mercedes Benz Call center integration and intelligent upgrade By integrating the whole business of the customer contact center ("CCC"), a new generation of smart phone system platform is built to achieve unified access, monitoring, operation, security, intelligent operation and other services. This project implements intelligent integrated solutions for call centers, builds intelligent IVR, intelligent robots, intelligent knowledge base and other intelligent applications, enhances customer service and business capabilities, and comprehensively improves customer service operation capabilities and user experience. 
SAIC Volkswagen Intelligent application platform Through the construction of a new intelligent call center and the application of artificial intelligence technology, the agent service, IB&OB, quality inspection, and customer insight can be made intelligent, which can help the call center greatly improve the efficiency of all work, achieve the closed-loop service of pre-sales, sales, and after-sales, and achieve the project goal of improving customer satisfaction and improving customer service. 
Chengdu 12345 Citizen Hotline 12345 Hotline Knowledge Brain The intelligent question and answer hotline covers most government issues, supports citizens' self-service and efficiently solves routine problems; At the same time, with the help of the smart hotline enabled by the big model, the knowledge acquisition scope of the agents was effectively expanded, and the customer service solution rate and citizen satisfaction were improved. 
Panyu Government Affairs Hall Intelligent upgrade of government affairs hall By using intelligent voice dialogue technology, semantic analysis technology, dialogue emotion recognition technology, combined with the VR display function of the district government affairs service center, provide hall intelligent robot dialogue consulting service, hall intelligent robot intelligent guidance service, hall digital person consultation feedback service, and upgrade the text guidance to "text+voice" intelligent guidance, Push the precisely customized service list and link to the corresponding online service page for the masses to achieve "one thing, one key". 
State Grid 95598 intelligent customer service Promote the intellectualization of 95598 customer service application in the customer service center of the State Grid, liberate the repetitive and mechanized human labor, further improve the customer service experience, and improve the working efficiency of the agents and the operation and management level of the center. twenty-seven Province and city Promotion and application eighty-two % Intelligent overall response rate ninety-nine point five %+ Hotline service satisfaction rate 
China Southern Power Grid Smart customer service It provides intelligent text customer service services for Guangdong Power Grid Office and Office, realizes the intelligent transformation of customer service center hotline IVR, builds a unified intelligent knowledge base, and improves the overall service efficiency and service quality of agents. eighty % Robot drainage rate ninety % Robot processing accuracy 
Xiaodu Activity drainage and enterprise microenterprise The intelligent outbound call service created for small smart terminal products helps small users add official service numbers, and provides low-cost, efficient and continuous drainage, laying a solid foundation for subsequent private domain operations. Millions Smart call fifteen % Powder transfer rate 
Center medical treatment Medical service return visit Cooperate with the Center Medical Service to build an intelligent outbound service for Grade III A hospitals, realize patient medical return visit service, facilitate the hospital to track the patient's situation in time, and provide sustainable and traceable excellent medical services. Multiple rounds Dialogue interaction Hospital level Outgoing call back
Big model native intelligent customer service, opening a new era of service marketing
