Southeast Net reported on April 16 (reporter Lu Jinfu, Zhou Ruiqin, article/picture). Since March 15, Southeast Net has launched a series of reports on "Fuzhou South Railway Station, it's not easy to say love you", with 8 articles published. A series of reports focused on the inconvenience of entering and exiting Fuzhou South Railway Station, invited netizens to find solutions, and were reprinted by Fujian Daily Baijia, Fujian CPPCC WeChat official account, surging news, Tencent, Taiwan, Taiwan, Taiwan Strait, Minnan, Taiwan Strait Communication and other media and platforms.

Southeast Network previously reported that Fuzhou City had set up a rectification and improvement working group, Fuzhou Station of China Railway Nanchang Bureau Group Co., Ltd. and the regional comprehensive management office of the South Railway Station had improved the identification and optimized the route, the traffic police department had set up a special shift, and the transportation department had carried out operations order rectification and improvement actions to gradually rectify and optimize the problems encountered in passenger travel. A month later, what improvements and optimizations have been made to the passenger travel environment of Fuzhou South Railway Station? On April 15, the reporter visited again.  

The entrance and exit signs are optimized and the travel is smoother

On Lulei Road in front of the West Square of Fuzhou South Railway Station, the reporter saw that the situation of illegal boarding and alighting of vehicles improved after the guardrail was raised. The main online maps and the navigation of the online car hailing platform do not set the west entrance of South Station as the drop off point. Previously, Fuzhou Transportation Department focused on rectifying illegal behaviors such as boarding and alighting passengers in the no parking area of the station area by strengthening on-site inspection, driver warning and reminding, setting electronic fences and other combinations.  

Road signs have been optimized.

Guide signs can be seen at bus stations, subway stations, and north-south drop off platforms to guide passengers to the entrance. In the waiting hall, in addition to the wind direction sign standing on the ground, there are guidance signs on the wall and ground to facilitate passengers to find the ticket gate.

In February this year, the passenger Mr. Lin took the bullet train to Pingtan at Fuzhou South Railway Station. His friend sent him to Lulei Road to get off. He walked a long way to the waiting hall and almost missed the train. Recently, Mr. Lin went to Fuzhou South Railway Station again to take a bus to Xiamen. He got off at the North Drop off Platform and just walked to the entrance. "This time, we saved seven or eight minutes, and the signs are very clear, so we can't miss the entrance." Mr. Lin praised the change in the travel environment of the South Railway Station in the past month.

In terms of departure, the new station building platform of Fuzhou South Railway Station has added a radio to broadcast different exit information, guide passengers to choose the exit according to their needs, and there are guide signs on the ground to display different means of transportation. Two exit guide maps shall be posted at the eye-catching positions of the four exits of Fuzhou South Railway Station to ensure that passengers can see the signs from the three perspectives of high school, low school and low school, so as to further solve the problem that passengers are easy to get lost. A new intelligent navigation map is set in the West Square, so that passengers can find their desired location by sliding the screen.

Passengers follow the signs to the boarding area of online taxi hailing.

The reporter noticed that zebra crossings were set up on both sides of the north and south drop off platforms to facilitate passengers to directly cross the road to the online taxi hailing and taxi pick-up areas. At present, after passengers leave from Exit 5 of North Square and Exit 8 of South Square, they can go through the zebra crossing along the guidance signs to the taxi and online taxi hailing area.

At the south drop off platform, the reporter saw that the route of passengers has been optimized. Passengers on the first floor do not need to go up and down the stairs to reach the online car hailing boarding area, which can save about 5 minutes. Physical barriers and guidance signs have been added along the way. Most passengers will go to the online car hailing boarding area along the road.

Six boarding points will be set at the end of the online car hailing boarding area.

"We have hardened the road leading to the boarding area of online car hailing to facilitate the passage of passengers." Lin Zong, a staff member of the Regional Comprehensive Management Office of Fuzhou South Railway Station, told reporters that next, six boarding points will be set at the end of the boarding area of online car hailing to facilitate passengers and drivers to determine the boarding positions, and to cooperate with Fuzhou South Railway Station, Airport Express, Didi Company, etc, Further improve and optimize the South Station logo and moving line.

Volunteers "navigate" passengers

Volunteers guide passengers.

"Hello, where can I get on the train?" "Go straight ahead, and pay attention to the identification of the sign in the boarding area of the online car hailing. There is a zebra crossing in front." "How can I go to the West Square?" "100 meters ahead, go right, there is a channel, and you can see it straight ahead." On the afternoon of the 15th, At the traffic volunteer service post near the East Square Bus Station of South Railway Station, volunteers are guiding passengers. The volunteer service post was newly set up recently. The on-site volunteers told reporters that most of the passengers coming for consultation mainly asked for directions.  

A comprehensive passenger guidance center will be set in the center with the most crowded people.  

Lin Zong told reporters that at present, he has worked with relevant departments to select a site at the South Railway Station, set up a comprehensive passenger guidance center, and "guide" passengers through volunteers and staff.

Recently, the Flying Fish Volunteer Service Center in Jin'an District, Fuzhou City will arrange dozens of volunteers to volunteer at Fuzhou South Railway Station every day. During the Tomb Sweeping Day holiday, nearly one hundred volunteers were also arranged to provide services, mainly at the security checkpoints, ticket gates, exits, elevators and other places, to provide intimate volunteer services such as travel consultation, order maintenance, safety advice, diversion and assistance to key passengers.   

Yu Jianming, the director of the center, said that after the new station building of the South Railway Station was put into use, it became larger and the route was more complex. Many passengers were unfamiliar with the way and asked for directions more often. Volunteers played a guiding role, so that they could take fewer detours and improve travel efficiency.  

The travel environment of Fuzhou South Railway Station has been praised by passengers and netizens after a month long report by Southeast Network. Mr. Zeng, who has traveled to Fuzhou South Railway Station for many times, said that it took nearly 20 minutes to find the train from Quanzhou to Fuzhou South Railway Station before the Spring Festival. At the end of the Tomb Sweeping Day holiday, he went to the South Railway Station again, from Exit 3 to the online car hailing area. There were signs along the way, and it didn't take him five minutes to get there. "With the improvement of travel efficiency, passengers will feel more comfortable."

On the Internet, there are fewer complaints about the difficulty of traveling in Fuzhou South Railway Station. Many netizens praise that "Fuzhou South Railway Station is not so difficult to walk. The netizen MONO mentioned that during the Tomb Sweeping Day holiday, when taking a bus at the South Railway Station, "walk according to the signs, slip to the ticket gate, and volunteers will help guide your luggage through the security check to remind you how to get there." The netizen "Poetry and painting chase dreams" said, "The South Railway Station has great benefits. It is spacious, bright, atmospheric, and comfortable. With the improvement of the travel environment, people are still more willing to go."