introduction

Express 100 attaches importance to user privacy. When you use our services, we may collect and use your relevant information. We hope to explain to you through this Privacy Agreement how we collect, use, store and share this information when using our services, as well as the way we provide you with access, update, control and protection of this information. This Privacy Agreement is closely related to the express 100 service you use. We hope you can read it carefully and make appropriate choices according to the guidance of this Privacy Agreement when necessary. We try our best to express the relevant technical terms involved in this Privacy Agreement concisely and concisely, and provide links for further explanation for your understanding.
Your use or continued use of our services means that you agree to our collection, use, storage and sharing of your relevant information in accordance with this Privacy Agreement. If you have any questions about this Privacy Agreement or related matters, please contact us through [Customer Service System].

Information we collect

When we provide services, we may collect, store and use the following information related to you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide, or achieve the intended effect of the relevant services:

• When you register your Express 100 account, you need to at least provide us with your mobile phone number or email address. We will verify your identity by sending a SMS verification code or email. If you have associated with Express 100 in other ways, we will request your personal information from the associated third party. For the personal information that the third party cannot provide in our request form, we can still ask you to provide it. You can also fill in your avatar, nickname, gender and birthday information according to your own needs. These are your "account information". Supplementing these information will help us to provide you with advertising and other promotional information that you may be more interested in. Refusing to provide such information will not affect your normal use of Express 100 mailing function.

• When you use Express 100 service, in order to ensure your normal use of our service, maintain the normal operation of our service, improve and optimize our service experience to ensure the security of your account, we will collect your device model, operating system, unique device identifier, landing IP address, Express 100 software version number, access mode, type and status Network quality data, operation logs and other log information are the basic information of mobile phones necessary for providing services.

• When you use the service of checking express delivery, we will collect the information of express delivery order number you entered in the input order number, which is used to query the actual carrier logistics company of the express delivery to be checked, obtain the logistics status information of the corresponding express delivery, and integrate the query results and display them on your document checking details page in Express 100. We will save your document checking record and notes after the express bill for your inquiry at any time.

• When you use the service of logistics status of subscription express, we will collect the express bill number and unique equipment identifier you want to subscribe to, and open the push in application to tell you the latest logistics trends. If you refuse to open push, you will not be able to tell you the latest logistics trends in time, but it will not affect the update status of your express bill number.

• When you use express delivery service or time effective price service, we need to collect your geographical location to match the surrounding couriers who can provide you with express delivery service. Refusing to provide this information will only make you unable to use the online delivery function of Express 100, but will not affect your normal use of other functions of Express 100.

• When you use the express delivery service, we will store your delivery record in Express 100 for you to check at any time. We will store your last sender and item information, so that you can send it repeatedly and quickly.

• When you create a new sender or recipient address in the sending service, if you click the "Address Book" flag, we will read and show you the contact name and corresponding phone number in your mobile phone address book to help you quickly enter the sender or recipient name and phone number; If you click the "Location" sign, we will collect your geographical location information to help you fill in the sender or recipient address intelligently. This function is an additional function, and the address book and geographical location information are sensitive information. If you refuse to provide this information, it will only make you unable to use Express 100 to enter the sender or recipient information quickly and intelligently, but it will not affect your normal use of other functions of Express 100.

• When you log on to other e-commerce platforms (such as JD, Taobao, Suning, Jumeiyoupin, Netease Yanxuan, etc.) on Express 100, you authorize us to obtain information related to your express delivery, including product name, express bill number, and logistics status information, through your login status on these e-commerce platforms, The query results will be integrated and displayed on your document search page in Express 100. When you log on to other e-commerce platforms on Express 100, we will not recognize or save your login account and password. This function is an additional function. If you do not need this service, you can close this authorization at any time within Express 100, and Express 100 will stop obtaining information from the e-commerce platform you have cancelled the association with.

In addition, according to relevant laws, regulations and national standards, we may collect and use your relevant personal information without your authorization and consent in the following cases:

• 1) Directly related to national security, national defense security and other national interests; Directly related to major public interests such as public safety, public health and public awareness;
• 2) Directly related to criminal investigation, prosecution, trial and judgment execution
• 3) It is difficult to obtain my consent in order to protect your or other personal life, property, reputation and other major legitimate rights and interests;
• 4) The personal information collected is disclosed to the public by yourself;
• 5) Collect personal information from legally disclosed information, such as legal news reports, government information announcements and other channels;
• 6) Necessary for signing and performing the contract according to your requirements;
• 7) It is necessary for maintaining the safe and stable operation of the products or services provided, such as finding and handling product or service failures;
• 8) Necessary for legal news reporting;
• 9) It is necessary to carry out statistics or academic research for the public interest, and when it provides the results of academic research or description to the outside world, it de identifies the personal information contained in the results;
• 10) Other circumstances stipulated by laws and regulations

Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and your information has been collected, we will explain the content, scope and purpose of information collection to you through page prompts, interaction processes, website announcements and other ways to obtain your consent.

Storage of information

• Location of information storage

We will store the user's personal information collected in China in accordance with laws and regulations.

• Information storage period

Generally speaking, we only keep your personal information for the time necessary to achieve the purpose, such as: mobile phone number: if you need to use the express 100 service, we need to keep your mobile phone number all the time. To ensure your normal use of the service, we will delete the corresponding information when you cancel your Express 100 account;

Mail order: When you send a certain express from Express 100, we can save your mail order for the last 3 months at most to ensure that you can view the sent express at any time. When you delete this order, we will delete the corresponding information;

Document search record: when you query a certain express bill number from Express 100, we will always keep the bill number you queried, but we will keep the logistics details of the bill number for up to 3 months. When you delete the bill number, we will delete the corresponding information;

Bound e-commerce platform: When you import purchase orders from a third-party e-commerce platform from Express 100, we can save your cookie information for up to one week. When you unbind this platform, we will delete the corresponding information.

When our products or services stop operating, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize within a reasonable period of time.

How we use information

We will use the information collected in the process of providing services to you for the following purposes:

• Provide services to you;

• When we provide services, it is used for authentication, customer service, security, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;

• Help us design new services and improve our existing services;

• Let us better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or make other responses to you and other users;

• Provide you with advertisements that are more relevant to you to replace the advertisements that are generally launched;

• Evaluate the effectiveness of advertising and other promotional and promotional activities in our services and improve them;

• Software certification or management software upgrade;

• Let you participate in the survey of our products and services, carry out market activities related to services, and push you the latest market activity information and preferential schemes;

• Assist the national judicial, administrative, security and other authorities in conducting investigations, and comply with applicable laws and regulations and other obligations committed to the authorities.

In order to give you a better experience, improve our services or other purposes you agree, we may use the information collected through a certain service for our other services in the form of information collection or personalization, provided that relevant laws and regulations are met. For example, the information collected when you use one of our services may be used in another service to provide you with specific content, or to show you information related to you that is not commonly pushed. If we provide corresponding options in relevant services, you can also authorize us to use the information provided and stored by the service for our other services.

How do you manage your personal information

We will do everything possible to take appropriate technical means to ensure that you can easily access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting and deleting the above information, we may require you to verify your identity to ensure the security of your account. We have provided you with corresponding operation settings in the product design. You can refer to the following guidelines for operation.

• 1 Access personal information
  • 1.1.1 Access to basic information such as avatar, mobile phone number, nickname, gender, birthday, and bound account:
    • 1) After entering Express 100, click "My";
    • 2) Click the avatar bar;
    • 3) Information inquiry and access.
  • 1.1.2 Access to personal real name information:
    • 1) After entering Express 100, click "My";
    • 2) Click the avatar bar;
    • 3) Click real name authentication;
    • 4) Information inquiry and access.
  • 1.1.3 Access to the mailing address library:
    • 1) After entering Express 100, click "My";
    • 2) Click Address Management;
    • 3) Information inquiry and access.
  • 1.1.4 Access to mail orders:
    • 1) After entering Express 100, click "Send Express";
    • 2) Click "Order" at the top;
    • 3) Information inquiry and access.
  • 1.1.5 Access to document search records:
  • After entering Express 100, you can query and access information directly on the home page.
  • 1.1.6 Access to deleted query records:
    • 1) After entering Express 100, click "My";
    • 2) Click "Recycle Bin";
    • 3) Information inquiry and access.
  • 1.1.7 Visit my scanned courier:
    • 1) After entering Express 100, click "My";
    • 2) Click "My Courier";
    • 3) Information inquiry and access.
  • 1.1.8 Access to the e-commerce platform I bind:
    • 1) After entering Express 100, click "My";
    • 2) Click "Order Import";
    • 3) Information inquiry and access.
• 1.2 Delete personal information
  • 1.2.1 Deleting a single document search record:
    • 1) After entering Express 100, draw left or click the... icon;
    • 2) Click Delete;
  • 1.2.2 Delete multiple document query records:
    • 1) After entering Express 100, click "Management" in the upper left corner;
    • 2) Select the document search record you want to delete;
    • 3) Click Delete.
  • 1.2.3 Completely delete the inspection record:
    • 1) After entering Express 100, click "Recycle Bin";
    • 2) Left stroke or long press an order;
    • 3) Click Delete Completely.
  • 1.2.4 To delete a shipping order:
    • 1) After entering Express 100, click "Send Express";
    • 2) Click "Order" at the top;
    • 3) Left stroke or long press an order;
    • 4) Click Delete.
  • 1.2.5 Delete the couriers I scanned:
    • 1) After entering Express 100, click "My";
    • 2) Click "My Courier";
    • 3) Click the... button at the lower right corner of the courier card;
    • 4) Click Delete.
  • 1.2.6 Access to basic information such as avatar, mobile phone number, nickname, gender, birthday, and bound account:
    • 1) After entering Express 100, click "My";
    • 2) Click the avatar bar;
    • 3) Delete information.
  • 1.2.7 Delete real name authentication:
    • 1) After entering Express 100, click "My";
    • 2) Click the avatar bar;
    • 3) Click real name authentication;
    • 4) Click Unbind.
    • 5) Delete after verifying whether there is a delivery record within 7 days;
  • 1.2.8 Delete the e-commerce platform I bind:
    • 1) After entering Express 100, click "My";
    • 2) Click "Order Import";
    • 3) Click the X button
• 1.3 Correction of personal information
  • 1.3.1 Change the basic information such as avatar, mobile phone number, nickname, gender, birthday, and bound account:
    • 1) After entering Express 100, click "My";
    • 2) Click the avatar bar.
    • 3) Change basic information such as avatar, mobile phone number, nickname, gender, birthday, and bound account
  • 1.3.2 Change of real name authentication
    • 1) After entering Express 100, click "My";
    • 2) Click the avatar bar;
    • 3) Click real name authentication;
    • 4) Click Re authenticate.
• Withdrawal of consent

You can change the scope of your authorization for us to continue collecting personal information or revoke your authorization by deleting information, turning off device functions, etc. You can also revoke all our authorization to continue collecting your personal information by canceling your account. Please understand that each business function requires some basic personal information to complete. When you withdraw your consent or authorization, we cannot continue to provide you with services corresponding to the withdrawal of consent or authorization, and we will not process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.

• Cancel 100 express account
  • 1) After entering Express 100, click "My";
  • 2) Click to cancel the account and service;
  • 3) Log off after verifying the account

Note: After you cancel your account, we will delete or anonymize your personal information.

External provision

• Except for the following circumstances, we and our affiliates will not share your personal information with any third party without your consent:

• We and our affiliated companies may share your personal information with our affiliated companies, partners and third-party service providers, contractors and agents (such as communication service providers who send email or push notifications on our behalf, and map service providers who provide us with location data) (they may not be located in your jurisdiction), Used for the following purposes:

  • Provide our services to you;
  • Achieve the purpose described in the section "How we may use information";
  • Perform our obligations in the User Use Agreement or this Privacy Agreement and exercise our rights;
  • Understand, maintain and improve our services.
  • According to the provisions of laws and regulations and business practices, when accepting the audit or due diligence of a third party, you may provide them with your relevant information.
  • Provide your relevant information to the administrative and judicial authorities according to the provisions of laws and regulations or the requirements of the competent authorities.

If we or our affiliates share your personal information with any of the above third parties, we will strive to ensure that such third parties comply with this Privacy Agreement and other appropriate confidentiality and security measures that we require them to comply with when using your personal information.

• With the continuous development of our business, we and our affiliated companies may conduct mergers, acquisitions, asset transfers or similar transactions, and your personal information may be transferred as part of such transactions. We will notify you before the transfer.

• We or our affiliates may also retain, preserve or disclose your personal information for the following purposes:

  • Comply with applicable laws and regulations;
  • Comply with court orders or other legal procedures;
  • Comply with the requirements of relevant government authorities;
  • It is reasonably necessary to comply with applicable laws and regulations, maintain social and public interests, or protect the personal and property safety or legal rights and interests of our customers, us or our group companies, other users or employees.

Information security

We will only retain your personal information during the period necessary for the purposes described in this Privacy Agreement and the time limit required by laws and regulations.

We use various security technologies and procedures to prevent information loss, improper use, unauthorized reading or disclosure. For example, in some services, we will use data transmission encryption (such as SSL) and data storage encryption to protect the personal information you provide. Suppliers, partners or other third-party service providers of Express 100 will be bound by the confidentiality agreement, and will also be subject to the authority control and operation monitoring of data information. However, Express 100 cannot guarantee that the above-mentioned third party will take confidentiality measures according to our requirements, and we will not bear any responsibility for the behavior and consequences of the third party. Please understand that in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always guarantee 100% security of information due to technical restrictions and possible malicious means, Any security system has possible and unknown risks. You need to understand that the system and communication network you use to access our services may have problems due to factors beyond our control. As a user, you can decide whether to use the express 100 service or not according to your wishes, and whether to actively provide your information.

Sensitive personal information you share

Some personal information may be considered as sensitive personal information due to its particularity, such as your race, religion, personal health and medical information. Sensitive personal information is protected more strictly than other personal information.

Please note that the content and information (such as photos of your social activities) you provide, upload or publish when using our services may disclose your sensitive personal information. You need to carefully consider whether to disclose relevant sensitive personal information when using our services. You agree to process your sensitive personal information according to the purpose and method described in this Privacy Agreement.

How we use cookies

• You agree and authorize us to collect and use your information through the following methods, including cookies and data statistics tools:

• Express 100 will collect and store the information provided to Express 100 when you register, log in, browse Express 100 and/or use Express 100 services;

• Express 100 will collect and store the information related to you recorded by Express 100 in the process of providing express 100 services to you;
• Express 100 will collect and store the information you actively submit or feedback through the customer service personnel of Express 100 and/or other channels;
• Express 100 collects and stores the legally obtained information related to you from affiliated companies, business partners and third-party independent data sources;
• Express 100 may inquire about your relevant credit information from a legally established credit bureau, including but not limited to any credit score, credit report, etc.

• We use our own cookies and data statistics tools to provide you with more personalized user experience and services, and for the following purposes:

  • Remember your identity. For example, cookies and statistical tools can help us identify you as our registered user, or save your preferences or other information provided to us;

  • Analyze your use of our services. For example, we can use cookies and statistical tools to understand what activities you use our services for, or which pages or services are most popular with you;

  • Advertising optimization. Cookies and statistical tools can help us provide you with advertisements related to you based on your information rather than general advertising.

While we use cookies and data statistics tools for the above purposes, we may provide the non personally identifiable information collected through cookies and data statistics tools to advertisers or other partners after statistical processing for analyzing how users use our services and for advertising services.

Our products and services may have cookies and data statistics tools placed by advertisers or other partners. These cookies and data statistics tools may collect non personally identifiable information related to you to analyze how users use these services, send you advertisements that you may be interested in, or evaluate the effect of advertising services. The collection and use of such information by these third-party cookies and data statistics tools are not bound by this Privacy Agreement, but by the privacy policies of relevant users. We are not responsible for third-party cookies or data statistics tools.

You can deny or manage cookies or data statistics tools through browser settings. However, please note that if you disable cookies or data statistics tools, you may not enjoy the best service experience, and some services may not work properly. At the same time, you will receive the same number of advertisements, but their relevance to you will be reduced.

Messages and information we may send you

• Mail and information push

When you use our services, we may use your information to send email, news or push notifications to your device. If you do not want to receive these messages, you can choose to unsubscribe on the device according to our relevant prompts.

• Service related announcements

We may issue service related announcements to you when necessary (for example, when a service is suspended due to system maintenance). You may not be able to cancel these service related announcements that are not promotional in nature.

Exceptions to the Privacy Policy

Our services may include or link to social media or other services (including websites) provided by third parties. For example:

• You can use the "Share" button to share some content to our service, or you can use a third-party connection service to log in to our service. These functions may collect your relevant information (including your log information), and may install cookies on your computer to run the above functions normally;

• We provide you with links through advertising or other means of our services, so that you can access third-party services or websites.

• Such third-party social media or other services may be operated by relevant third parties or us. Your use of such third party's social media services or other services (including any personal information you provide to such third party) must be subject to the third party's terms of service and privacy policy (rather than the General Terms of Service or this Privacy Agreement), and you need to carefully read its terms. This Privacy Agreement only applies to the information we collect, and does not apply to the services provided by any third party or the information use rules of any third party. We do not assume any responsibility for any third party's use of the information provided by you.

Minors use our services

We encourage parents or guardians to guide minors under the age of 18 to use our services. We recommend that minors encourage their parents or guardians to read this Privacy Agreement, and suggest minors to seek the consent and guidance of their parents or guardians before submitting their personal information.

Scope of application of privacy policy

Except for certain specific services, all our services are subject to this Privacy Agreement. These specific services will be subject to specific privacy policies. Specific privacy policies for certain services will more specifically describe how we use your information in these services. The privacy policy of this specific service forms a part of this Privacy Agreement. If there is any inconsistency between the privacy policy of a specific service and this Privacy Agreement, the privacy policy of that specific service shall apply.

Unless otherwise specified in the Privacy Agreement, the words used in the Privacy Terms will have the same meaning as those defined in the User Use Agreement. Please note that this Privacy Agreement does not apply to the following situations:

• Information collected from third-party services (including any third-party websites) accessed through our services;
• Information collected through other companies or institutions that provide advertising services in our services.

change

We may amend the terms of this Privacy Agreement from time to time, and such amendments form part of this Privacy Agreement. If such amendment results in a substantial reduction of your rights under this Privacy Agreement, we will notify you by reminding you at a prominent position on the home page or sending you an email or by other means before the amendment takes effect. In this case, if you continue to use our services, you agree to be bound by the revised Privacy Agreement.

How to contact us

When you have other complaints, suggestions and minor personal information related issues, you can go through shuzhi@kuaidi100.com Contact us via email. We will review the problems involved as soon as possible and reply within 30 days after verifying your user identity