Original title: Running in the Silent Dining World
Worker's Daily - China Industrial Network reporter Zhao Siyuan Ye Xiaozhong
Recently, a video of hearing impaired riders teaching new riders in Guangzhou became popular on the Internet. The protagonist of the story, Fu Tingting, a rider at the Pearl River New Town site of Guangzhou Meituan take away, also came into everyone's sight.
Fu Tingting is a girl from Hubei Province. Her career path is full of difficulties due to her antecedent hearing impairment. She has spent more than 20 days browsing information in Internet cafes and sending resumes, and more than 500 resumes she submitted have been lost; Occasionally, several jobs invited her for an interview, but when they learned that she was deaf, they also politely refused.
However, difficulties did not overwhelm Fu Tingting. Over the years, she has traveled to many cities and tried many professions, such as women in garment factories, dancers, hotpot shop attendants, noodle shop kitchen, pet shop cleaning assistant, etc. During her job search in Guangzhou, Fu Tingting found that deaf people can also go to take out after brushing the works of several hearing impaired riders on the short video platform. "Riders have more free time, and more work pays more." With the attitude of trying, she has become a crowdsourcing rider of Meituan takeout since August 2020.
"Hello, I am a hearing-impaired rider. I have already taken your takeout, and I will call you with the intelligent voice system when it is delivered. Thank you for your understanding!" Since it is impossible to contact customers by phone to pick up food, Fu Tingting will send a paragraph of text to customers on the platform every time she picks up food, until the order is delivered, Then use the voice outbound function of the platform for notification. In order to improve the delivery efficiency, she also practiced her internal skills hard, took time to remember the route of her usual delivery area, and turned herself into a "living map". With the increasing proficiency in takeout business, Fu Tingting has earned only 80 yuan from the first day of taking out, and now can earn about 300 yuan per day on average, with a monthly income of 8000 to 10000 yuan, more than many male riders. In 2022, Fu Tingting's team won the "Golden Cavaliers" award awarded by Meituan take away because of its outstanding performance.
When people learned that Fu Tingting was a hearing-impaired rider during the meal delivery process, they often gave her help, encouragement and care, which made her feel warm and powerful in her work. For this reason, Fu Tingting also constantly improves the quality of service in her work and constantly creates her own value in her post. When picking up a meal, Fu Tingting found two mobile phones left behind in the washroom of the mall, one of which showed an incoming call. She wrote down the phone number on her lost mobile phone, sent a short message to the other party with her mobile phone to explain the situation, and waited until the owner of the mobile phone came back to get the phone before leaving. To her pride, this kindness did not affect her timely delivery of orders to users.
As a hearing impaired rider, Fu Tingting is not alone. In Guangzhou, there are also some riders like her struggling in the delivery line. She joined the "Silent Rider Group" composed of hearing-impaired takeaway riders in Guangzhou. The hearing-impaired takeaway riders formed a group chat to facilitate daily mutual care and overcome communication difficulties. "When I was a new rider, I would get lost on the way to deliver food, so I sent a message to the group for help, and other riders would come to help me complete the order and find the address together." Fu Tingting said that sometimes the business address is far away from where she is, she would share the order with the group, and ask friends of the riders who are closer to me to help pick up food. When her electric bicycle breaks down, the group friends will also help repair it.
At the same time, Meituan has launched the catering care function specially developed for hearing impaired riders in recent years, including electronic convenient communication card for taking meals and delivering meals, electronic card for asking directions, skill learning and other modules, to reduce obstacles for hearing impaired riders to send orders. Today, Fu Tingting is not only a female "instructor" of hearing impaired beginner riders, but also a product experience officer of Meituan distribution riders. She will test, experience and suggest the care function of hearing impaired riders that is constantly updated and iterated, providing important direction and basis for the improvement of related functions.
Fu Tingting, who gained confidence in riding, has her own plan for the future: "Run takeout during the day, set up stalls at night, and make money to provide a better life for her parents."
