Tencent privacy protection platform

Science and technology are good, and data are reasonable.

Tencent regards user information security and privacy protection as its lifeline. We follow Tencent's privacy protection PBD, and P represents Person, with the protection of user privacy as the core; B represents Button and hopes to provide reasonable and efficient privacy protection for users through the "privacy button" (product design); D stands for Data, which guarantees data security in all aspects.

Tencent Privacy Protection Platform

Technology is deployed for social good and data is put in manageable use

It is Tencent’s lifeline to protect users’ information security and privacy. We strictly adhere to the Tencent Privacy Protection PBD Guideline. P, stands for “Person”, representing users’ privacy as the essence of our protection. B, stands for “Button”, providing “privacy button” (product design) to offer users a reasonable and efficient privacy protection channel. D means “Data”, representing data security, which we provide our users an overall data security protection.

Safe and reliable Security Safeguard and Reliance

We make every effort to prevent your information from leaking, damaging and losing through reasonable and effective information security technology and management process. We try our best to prevent your information from breach, damage or loss via effective and reasonable information security technology and administrative process.

Protect communication secrets Protection of Communication Secret

We strictly abide by laws and regulations to protect your communication secrets and provide you with safe communication services. We will strictly protect your communication secrets in compliance with the applicable laws and regulations.

Self selection Choice

We provide you with convenient information management options so that you can make appropriate choices and manage your personal information. We provide you convenient privacy management options so that you may make proper choices to control or manage your privacy.

Reasonable necessity Reasonableness and Necessity

In order to provide better services to you and other users, we only collect necessary information. We will collect necessary data so that we can provide you and other users with better service in order to achieve products' functions.

Clear and transparent Transparency

We try to introduce our privacy policy to you in a concise and understandable way, so that you can clearly understand our information processing methods. We endeavor to introduce our privacy policy in an easy and straightforward way and help you better understand our information process practice.

Integrate privacy PBD into product design Integrate Privacy PBD Principle with Tencent’s Product Designs

In all aspects of product or service development, we integrate multiple factors such as law, product and design, integrate the concept of privacy protection, and implement Tencent PBD privacy protection methodology. We take legal, product, design and other elements into considerations of every aspect of our product and service development, to integrate with Privacy PBD Principle, in order to carry out the methodology of Tencent PBD Privacy Protection.

P=Person, which means to take users as the center and improve the transparency of user data processing; B=Button, which represents the control power. Users can control their personal information by providing convenient information management functions; D=Data, representing data security, provides all-round security for user data through effective security technologies and standardized processes of the system.

P, stands for “Person”, representing our user-centric work attitude, and it stress on improving the transparency of user data processing. B, stands for “Button”, which represents controlling, by providing convenient information management function, to allow users to control their own personal information. D, stands for “Data”, representing data security, which we provide our users an overall data security protection with comprehensive and effective security techonologies and standard procedures.

Privacy Policy Update (Date: April 7, 2020)

introduction Introduction

Tencent strictly abides by laws and regulations and follows the following privacy protection principles to provide you with more secure and reliable services: Tencent adheres to the following privacy protection principles and is committed to providing you with more secure and reliable service:

  • 1、 Safe and reliable: one Security Safeguard and Reliance:

    We make every effort to prevent your information from leaking, damaging and losing through reasonable and effective information security technology and management process. We try our best to prevent your information from breach, damage or loss via effective and reasonable information security technology and administrative process;

  • 2、 Self selection: two Choice:

    We provide you with convenient information management options so that you can make appropriate choices to manage your personal information 。 We provide you convenient privacy management options so that you may make proper choices to control or manage your privacy;

  • 3、 Protect communication secrets: three Protection of Communication Secret:

    We strictly abide by laws and regulations to protect your communication secrets and provide you with safe communication services. We will strictly protect your communication secrets in compliance with the applicable laws and regulations;

  • 4、 Reasonably necessary: four Reasonableness and Necessity:

    In order to provide better services to you and other users, we only collect necessary information. We will collect necessary data so that we can provide you and other users with better service in order to achieve products' functions;

  • 5、 Clear and transparent: five Transparency:

    We try to introduce our privacy policy to you in a concise and understandable way, so that you can clearly understand our information processing methods. We endeavor to introduce our privacy policy in an easy and straightforward way and help you better understand our information process practice;

  • 6、 Integrate privacy protection into product design: six Integrate Privacy PBD Principle with Tencent’s Product Designs:

    We integrate the concept of privacy protection in all aspects of product or service development, including laws, products, design and other factors. We take legal, product, design and other elements into considerations of every aspect of our product and service development, to integrate with Privacy PBD Principle, in order to carry out the methodology of Tencent PBD Privacy Protection.

This Privacy Policy mainly explains to you: This Privacy Policy mainly explains:

  • What information do we collect What information we collect.

  • The purpose of the information we collect How we use that information.

  • Your rights Your Rights.

We hope you will carefully read the Privacy Policy (hereinafter referred to as "the Policy") to learn more about how we collect and use information, so that you can better understand our services and make appropriate choices. We hope that you will read this Privacy Policy (this "Privacy Policy") to understand how we collect and use information in order for you to further understand our services and to make appropriate selections.

If you use Tencent services, it means that you agree with our content in this policy. Unless otherwise agreed, the terms used in this policy are《 Tencent Service Agreement 》The terms in have the same meaning. By using Tencent service, you agree to the contents contained in this policy. Unless otherwise defined herein, the terms used in this privacy policy shall have the same meanings as those defined in the Tencent Service Agreement .

If you have any questions, please contact us 。 Should you have any queries, please contact us .

Information we collect Information We Collect

According to the principle of legality, legitimacy and necessity, we only collect the necessary information 。 Based on the principle of lawfulness, fairness and necessity, we will only collect the following information that is necessary for the purpose of achieving the product's function.

Information you provide actively when using our services Information you provide to us

  • · The information you filled in when you registered your account Information you provide to us when registering an account.

    For example, the nickname and mobile number you filled in when you registered QQ and WeChat accounts. For example, the nickname and phone number provided by you when registering a QQ or WeChat account.

  • · Information you upload when using the service Information you upload whilst using our services.

    For example, when you use QQ and WeChat, you upload your avatar and shared photos. For example, your uploaded profile picture and pictures shared whilst using QQ or WeChat.

  • · Information submitted by you through our customer service or participating in our activities Information provided by you via our customer service or whilst participating in our activities.

    For example, the questionnaire you filled in when you participated in our online activities may include your name, telephone number, home address and other information. For example, the questionnaire you completed when participating in our online activities may include your name, contact number, home address or other related information.

  • Some of our services may require you to provide specific personal sensitive information to achieve specific functions. If you choose not to provide such information, you may not be able to use specific functions in the service normally, but it will not affect your use of other functions in the service. If you offer your Personal Sensitive Information Means that you agree that we will handle your personal sensitive information according to the purposes and methods described in this policy. Some of our service may need you to provide your selected sensitive personal information to achieve specific functions. If you choose not to provide such information, you may not be able to use specific functions in the service, but it will not affect the usage of other functions. If you provide your sensitive information for us voluntarily, you agree that we process your Personal Sensitive Information in accordance with the purposes and methods provided in this policy.

Information we get when you use the service Information we may collect when you use our services

  • · Log information. When you use our services, we may Automatic collection Relevant information is stored as service log information. Server Logs. We may automatically collect and store relevant information as the service log when you use our services.

    • 1) Device Information Device Information

      For example, equipment Model, operating system version Unique device identifier , OAID, battery, signal strength, etc. For example, device model, operating system version, unique device identifier ("UDID"), battery, signal strength, and other information.

    • 2) Software information Software Information

      For example, software version number, browser type. In order to ensure the security of the operating environment or provide services, we will collect information about the mobile applications and other software you use. For example, software version and browser type. To ensure the security of the operating environment or to provide the necessary services, we will collect information in relation to your usage of mobile applications and other softwares.

    • 3) IP address IP Address

    • 4) Service log information Service Logs

      For example, information you search and view, service failure information, referral website and other information when using our service. For example, information collected when you use our services to search or view, crash logs information, recommended sites and other information.

    • 5) Communication log information Communication Logs

      For example, the account, communication time and duration that you used to communicate when using our service. For example, the accounts you communicated with, the time and period when you use our communication services.

  • · position information Location data

    When you use location related services, we may record the location information of your device in order to provide you with related services. We may collect location data of your device when you use the location-related services, in order to provide relevant service for you.

    When you use the service, we may IP address 、 GPS , WLAN (such as WiFi ）Or base station And other ways to obtain your geographical location information; We may collect your geographic location data via IP address , GPS , WLAN( Wi-Fi ), or base station when you use the services;

    The information provided by you or other users when using the service may include your geographical location information, such as the information of your region that may be included in the account information you provide, or the geotag information that may be included in the photos you or others share. Geographic location data provided by you or by other users when using the services. For example, the location data detailed in your account, or geographical indications contained in photos shared by you or other users.

  • · Other relevant information Other relevant information

    In order to help you better use our products or services, we will collect relevant information. For example, we collect friends list, group list information, voice print feature value information. To ensure that you can contact people you know when using our service, if you choose to enable the function of importing address book, we may encrypt the name and phone number of your contact person and collect only the encrypted information. For you to better use our product or service, we will collect relevant information, for example, the friends list, group list information, and voice print. Also, if you choose to turn on "import contacts" feature we will encrypt name and phone number of your contacts and collect encrypted information in order to connect you with people you know who also use our service.

Information shared by other users includes your information Your information contained in the information shared by other users.

  • For example, photos published or videos shared by other users may contain your information. For example, photos or videos published by other users may contain your information.

Information obtained from third-party partners Information from third-party partners.

  • We may obtain information generated or shared by you when using third-party partner services. For example, when you use WeChat or QQ account to log in to the third-party partner service, we will get the name and login time of your login to the third-party partner service, which will facilitate your authorization management. Please read the user agreement or privacy policy of the third-party partner service carefully. We may have cooperation with third-party partners. Therefore, we may obtain the information that is shared or generated when you use a third-party service. For example, when you log in a third-party service with your WeChat or QQ account, we will know the name of such service and your log-in time so that it will be convenient for you to manage the authorization. Please read the third-party service user agreement or privacy policy carefully.

How we use the collected information How We Use the Information We Collect

We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information for the following purposes. If we use your information beyond the following purposes, we will explain it to you again and obtain your consent. Subject to applicable laws and regulations or agreements with users, we may use the collected information in the following ways. If we use your information for purposes beyond the following purposes, we will explain to you again and ask for consent.

  • Provide services to you To provide you with our services.

  • Meet your personalized needs To meet your personal needs.

    For example, language settings, location settings, personalized help services. For example, language settings, location settings and other personalized services.

  • Product development and service optimization Product development and optimization.

    For example, when our system fails, we will record and analyze the information generated when the system fails to optimize our services. For example, when our systems have malfunctions, we will record and analyze the information generated when the system crashes, so as to further optimize our services.

  • Security To ensure security.

    For example, we will use your information for authentication, security, anti fraud monitoring, archive backup, customer security services and other purposes. For example, the security software you download or install will detect malicious programs or viruses, or identify fraud information for you. For example, we will use your information for identity authentication, safety precautions, anti-fraud monitoring, storage and backup, customer safety service and other applications. For example, the safety software downloaded or installed by you will detect malicious programs or viruses, or identify fraudulent information.

  • Recommend advertisements, information, etc. that you may be interested in To recommend ads, news etc. that you may be interested in to you.

  • Evaluate and improve the effectiveness of our advertising and other promotional and promotional activities To evaluate and improve the effect of ads and other promotions in our services.

  • Management software To manage software.

    For example, software certification, software upgrade, etc. For example, software certification and software updates, etc.

  • Invite you to participate in a survey about our services To include your participation in survey activities about our product and services.

In order to give you a better experience, improve our services or other uses agreed by you, we may use the information collected through some services for our other services on the premise of compliance with relevant laws and regulations. For example, use your information when using one of our services for other services to show you personalized content or advertising, user research, analysis and statistics. Subject to applicable laws and regulations, in order to provide you with a better user experience and to improve our services, or upon your consent, we may apply the information collected from certain services to other services provided by us. For instance, we may use your information collected or generated when you use our certain services to show you personalized content or advertisement and for user analysis and statistic service.

To ensure the security of the service and help us better understand the operation of our application, we may record relevant information, such as the frequency of your use of the application, fault information, overall usage, performance data, and the source of the application. We will not combine the information we store in the analysis software with the personally identifiable information you provide in the application. To ensure the security of our services, and to help us further understand the state of performance of our applications, we may record relevant information, for example, the frequency of your usage, crash logs information, overall usage, performance data and source of application. We do not link the information we store within the mobile analytics software to personally identifiable information you submit within the mobile application.

How do we use cookies and related technologies How We Use Cookies and Relevant Technologies

We or our third-party partners may place secure Cookies and related technologies The purpose of collecting your information is to provide you with more personalized user experience and services. We will strictly require third-party partners to comply with the relevant provisions of this policy. We and our third party partners may collect your information via safely inserted Cookie and relevant technologies , for the purposes for providing you with more personalized user experience and service. We will strictly require such third party partners to observe relevant requirements of this policy.

You can also manage cookies through browser settings. However, please note that if you disable cookies, you may not enjoy the best service experience, and some services may not work properly. If you want to know more about the security of cookies, see《 Cookie Policy Description 》。 You may set or mange Cookie via your browser settings. But please be noted that you may not enjoy the best service experience and certain service may not be used if you stop using Cookie. If you hope to learn more information about the security of Cookie, you may refer to the Cookie Policy Statement .

Information you share Information You Share

You can share your relevant information with your friends, family members and other users through our service. For example, the text and photos you publicly share in your WeChat circle of friends. Our services may allow you to share your relevant information with your friends and family and other users. For example, you can share texts and pictures publicly in your "WeChat Moments".

Please note that this may include your personal identity information, personal property information and other sensitive information. Please carefully consider disclosing your relevant personal sensitive information. Please be noted that such information may contain sensitive information including your personal identity information and personal property information. Please prudently consider disclosure of your relevant personal sensitive information.

You can control the range of information you share through the privacy settings in our service, or delete the information you share publicly through the settings in the service or the guidance we provide. However, please note that these information may still be saved independently by other users or non associated third parties not under our control. You may control the scope of information shared by you and you may also delete the information publicly shared using the service setting or according to our guidance. Please note such information may still have been retained independently by other users or unrelated third parties which we are not able to control.

How you manage your information How to Manage Your Own Information

  • You can access, modify and delete the registration information and other personal information provided by you in the process of using our service, or you can contact us according to the notification guidelines. The scope and method of your access, modification and deletion of personal information will depend on the specific service you use. You may access, amend and delete information provided by you during the registration of your account or other personal information when using our services, or contact us via the notice guidelines. The scope and the way in which you access, amend or delete your personal information depend on the service you use.

    For example, if you want to stop sharing your geographical location information when using geographical location related services, you can stop sharing by turning off the mobile location function, software and hardware service providers and communication service providers. It is recommended that you read the relevant guidelines carefully. For example, when using geographical related service, to stop sharing your geographical information, you can stop it by turning off cellphone positioning function, or according to methods provided by software and hardware service providers and communication service providers. Please read relevant guidance carefully.

  • We will collect and use your information only to realize the functions of our products or services as described in this policy. We will collect and use your information only for achieving the functions of our products or services in accordance with this policy.

    If you find that we collect and use your personal information in violation of laws, administrative regulations or the agreement of both parties, you can ask us to delete it. If you find that our collection or use of your personal information is not in accordance with the laws, administrative regulations or the agreement of both parties, you can require us to delete such information.

    If you find that your personal information collected and stored by us is incorrect, you can also ask us to correct it. If you find that we have collected or stored your wrong personal information, you can also require us to correct it.

    Please use the contact information listed in this policy Contact us 。 Please contact us via the contact details listed in this Privacy Policy.

  • When you access, modify and delete relevant information, we may require you to authenticate to ensure the security of your account. For account security purposes, we may ask you to verify your identity before we allow you to access, amend and delete relevant information.

  • Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all your requirements, and we will respond to your request within a reasonable period of time. Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all your requests. We endeavor to respond to your requests within a reasonable period of time.

Information we share Information We Share

We strictly restrict information sharing in accordance with laws and regulations, such as: We will strictly limit the sharing of information in accordance with the laws and regulations, for example:

  • With your prior consent, we may share your personal information with a third party We may share your personal information with a third party other than our data processors with your prior consent;

  • For the purpose of external processing only, we may work with third-party partners (third-party service providers, contractors, agents, advertising partners, application developers, etc., such as communication service providers who send email or push notifications on our behalf, and map service providers who provide location services for us) (they may not be located in your jurisdiction) Share your personal information, let them handle the above information for us according to our instructions, privacy policy and other relevant confidentiality and security measures, and use it for the following purposes: For the purpose of external processing, we may share your personal information with third-party business partners (third-party service providers, contractors, agents, advertising partners, application developers etc., for example, the telecommunication service providers who send out emails and push notifications on our behalf, or the map service providers who provide us with location service) (they may not be located in your jurisdiction), and require them to follow our instructions, the Privacy Policy and any other relevant confidentiality and security measures to process the above information for us and for the purposes of:

    • ·

      Provide our services to you; Providing you with our services;

    • ·

      Achieve the purpose described in the section "How we use the collected information"; Implementing the purpose of the section "How We Use the Information We Collect";

    • ·

      Fulfill our《 Tencent Service Agreement 》Or the obligations in this policy and the exercise of our rights; Performing our obligations and excising our rights as provided in the Tencent Service Agreement and this Privacy Policy;

    • ·

      Understand, maintain and improve our services. Understanding, maintaining and improving our services.

    If we share your information with the above third party, we will use encryption, anonymization and other means to protect your information security. Should we share your personal information with third parties mentioned above, we will use encryption, anonymization or other means to protect your information security.

  • With the continuous development of our business, when mergers, acquisitions, asset transfers and other transactions lead to the sharing of your personal information to a third party, we will inform you of the relevant situation through push notifications, announcements and other forms, and continue to protect or require the new manager to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this policy. With the development of our business, when mergers, acquisitions, asset transfer or other transactions happens, we will inform you of such circumstances by pushing notifications or notices, and continue to protect or require new controllers to continue to protect your personal information in accordance with the applicable laws and regulations and the standard of protection which will not be lower than that under this Privacy Policy.

  • We will use the collected information for big data analysis. We may use the collected information for big data analysis.

    For example, we will use the collected information to analyze and form a city heat map or industry insight report that does not contain any personal information. For example, We may use collected information for analysis to generate urban heat map or industry insight report which contains no personal identifiable information.

    We may disclose and share with our partners the information without identification content after statistical processing to understand how users use our services or let the public know the overall use trend of our services. We may make it public and share it with our partners the post-processed information that does not contain personal identifiable information, to understand how users utilize our services or to enable the public to better understand the overall use of our services and other purposes.

  • We may disclose your personal information for the following purposes We may disclose your personal information due to the following purposes:

    • ·

      Comply with applicable laws and regulations; To comply with the applicabl laws and regulations;

    • ·

      Comply with the provisions of court judgments, rulings or other legal procedures; To comply with court decisions, rulings or requirements of other legal procedures;

    • ·

      Comply with the requirements of relevant government agencies or other legally authorized organizations; To comply with the requirements of relevant government agencies or other relevant legally authoritative entities;

    • ·

      We have reason to believe that we need to comply with laws and regulations; We have reasons to believe that we need to comply with applicable laws and regulations;

    • ·

      Reasonable and necessary use to implement relevant service agreements or this policy, safeguard social and public interests, and protect the personal and property safety or other legitimate rights and interests of our customers, us or our affiliates, other users or employees. Reasonable and necessary purposes to implement relevant service agreements or this Privacy Policy, or to protect public interest, personal safety and property and other legitimate rights of our clients, ourselves, our affiliates, our users or employees.

Information we may send you Information We May Send to You

Information push Push notifications

When you use our service, we may send you email, SMS, information or push notifications. When you use our services, we may send emails, text messages, news or push notifications to you.

You can choose to unsubscribe on the device according to our relevant prompts. You may follow the relevant notice to unsubscribe on the device.

Service related announcements Service announcements

We may issue service related announcements to you when necessary (for example, when a service is suspended due to system maintenance). We may send you announcements related to service if necessary (for example, the suspension of certain service due to system maintenance).

You may not be able to cancel these service related announcements that are not advertising in nature. You may not be able to cancel these non-promotional service-related announcements.

Location and duration of information storage Place and Period of Information Retention

Where information is stored Where we store information

We comply with the provisions of laws and regulations, and store the user's personal information collected in China. We will store users personal information collected within mainland China within the territory in accordance with applicable laws and regulations.

Period for storing information Period of information retention

Generally speaking, we only retain your personal information for the shortest time necessary to achieve our purpose. However, under the following circumstances, we may change the storage time of personal information to meet legal requirements: In general, we will retain your personal information in the shortest possible time to fulfill the purpose of collection of such information. However, for the following purposes, we may change the retention period for the purposes of compliance:

  • ·

    To comply with applicable laws and regulations; To comply with the relevant laws and regulations;

  • ·

    To comply with the provisions of court judgments, rulings or other legal procedures; To comply with court decisions, rulings or requirements of other legal procedures;

  • ·

    In order to comply with the requirements of relevant government agencies or legally authorized organizations; To comply with the requirements of relevant government agencies or other legally authoritative entities;

  • ·

    We have reason to believe that we need to comply with laws and regulations; We have reasons to believe that we need to comply with applicable laws and regulations;

  • ·

    It is reasonably necessary for the implementation of relevant service agreements or this policy, the maintenance of social and public interests, and the protection of the personal and property safety or other legitimate rights and interests of our customers, our or our affiliates, other users or employees. Reasonable and necessary purposes to implement relevant service agreements or this Privacy Policy, or to protect public interest and to protect personal safety and property and other legitimate rights and interests of our clients, ourselves, our affiliates, our users or employees.

When our products or services stop operating, we will notify you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period of time. Should the operation of our products or service terminate, we will inform you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period of time.

information safety Information Security

We provide appropriate security for your information to prevent loss, improper use, unauthorized access or disclosure of information. We take security measures to protect your information against loss, improper use, unauthorized access or disclosure.

  • We strictly abide by laws and regulations to protect users' communication secrets. We will strictly protect users communication in accordance with the applicable laws and regulations.

  • We will use various security measures within a reasonable security level to ensure the security of information. We will work within the reasonable security standards and use a variety of security measures to protect the security of information.

    For example, we use encryption technology (for example, TLS SSL ）, anonymous processing and other means to protect your personal information. For example, we will use encryption technologies (such as TLS, SSL ), anonymization and other means to protect your personal information.

  • We have established special management systems, processes and organizations to ensure information security. We have established a specialized management, process and organization system to ensure information security.

    For example, we strictly restrict the scope of people who access information, require them to comply with confidentiality obligations, and conduct reviews. For example, we strictly restrict the scope of personnel who can access information, and require them to comply with their confidentiality obligations and conduct audits.

  • In case of security incidents such as personal information disclosure, we will launch emergency plans to prevent the expansion of security incidents and inform you in the form of push notifications, announcements, etc. In the event of a breach of security incident of personal information, we will activate emergency response plan to prevent the expansion of such security incident and inform you in the form of push notifications, public announcements and etc.

advertisement Advertisements

We may use your relevant information to provide you with advertisements more relevant to you on relevant websites, applications and other channels. You can visit About Advertising Learn more on the page. We may use your information to provide you with more relevant advertisements on relevant sites, apps, and other channels. You can learn more at About Our Advertising .

Protection of minors Protection of Minors

We attach great importance to the protection of minors' personal information. We attach great importance to the protection of personal information of minors.

  • According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parents or legal guardians before using Tencent's services. In accordance with the relevant laws and regulations, if you are a minor under 18 years old, you would be required to obtain you parents' or legal guardian's consent prior to using Tencent service.

  • We have products or services specifically for children under 14 years of age, including functional modules specifically for children, or products or services that require users to input birthday, age and other information to identify the user's age.

    If you register or use such products or services, according to relevant laws and regulations, if you are under the age of 14 children Before using the relevant products or services, you should obtain the consent of your parents or legal guardians in advance according to the registration and use process, and your parents or legal guardians should help you complete the product or service registration process so that you can use the products or services we provide.

    If you are the guardian of children, you should carefully read this policy, product specific privacy protection guidelines (if any) and《 Privacy Statement for Children 》, decide whether to agree to this policy, product specific privacy protection guidelines (if any) and《 Privacy Statement for Children 》And help children register and use, so that children can use our products or services.

  • If you have any questions or rights requests about the protection of the personal information of the children under your guardianship, please go to《 Privacy Statement for Children 》Contact us at the contact information disclosed in Part VII of. We will deal with and reply to you within a reasonable time.

Scope of application Application Scope

This policy applies to all our services. All of our services are subject to this Privacy Policy.

  • Some services have specific privacy guidelines/statements, which more specifically describe how we deal with your information in the service. However, some services have their own specific privacy guidance/statement, such specific privacy guidance/statement describe how we process your information in the service more specifically.

  • In case of any inconsistency between this policy and the privacy guidance/statement of a specific service, the specific privacy guidance statement shall prevail. If this Privacy Policy is inconsistent with the privacy guidance/statement of a particular service, the privacy policy of that particular service shall prevail.

  • Please note that this policy does not apply to services provided by other companies or individuals. Please note this Privacy Policy is not applicable to services provided by other companies or individuals.

    For example, you can log in to services provided by other companies or individuals by using WeChat account. For example, you may log in services provided by other companies or individuals with WeChat account.

  • Your use of such third-party services must be subject to its privacy policy (not this policy), and you need to carefully read its contents. Your use of such third-party services is subject to the terms and privacy policy of such third-party services (rather than this Privacy Policy), and you need to read their privacy practice carefully.

contact us Contact Us

If you have questions about this policy or other related matters, Should you have any enquiries in relation to this Privacy Policy or other related matters, please contact us via https://kf.qq.com .

Please go through https://kf.qq.com/ Contact us.

You can also Guidance provided , fill in relevant information, In accordance with the provided guidelines , you may also complete the relevant details and send your queries to Dataprivacy@tencent.com ,

Send your question to Dataprivacy@tencent.com

Or to the following address: or post it to the following mailing address:

  • Address: Data and Privacy Protection Center, Legal Department, Tencent Building, Keji Zhongyi Road, Science Park, Nanshan District, Shenzhen, Guangdong Province, China (Received) Address: Tencent Legal Department- Data & Privacy Centre, Tencent Building, Science and Technology Park Road, Nanshan District, Shenzhen, Guangdong Province, China.

  • Postal code: five hundred and eighteen thousand and fifty-seven Postcode: 518057

We will review the problems involved as soon as possible and reply within 15 days after verifying your user identity. We will review your queries and reply within 15 days after verifying your user identity.

change Changes to Privacy Policy

We may revise this policy from time to time. We may update and revise this Privacy Policy from time to time,

  • If such change will result in substantial impairment of your rights under this policy, we will notify you by reminding you at a prominent place on the page, sending you an email, etc. before the change takes effect. and if such changes result in a substantial impairment of your rights under this Privacy policy, we will notify you by sending you an e-mail and by reminding you at prominent place on the webpage before the changes take effect.

  • In this case, if you continue to use our services, you agree to be bound by the revised policy. Under such circumstances, if you continue to use our services, you will be deemed to have agreed to be bound by the updated policy.

other Additional Information

TrueDepth does not record FaceID and other information privately. TrueDepth does not keep information such as FaceID without proper authorization.

  • We will use TrueDepth when we use the video capture function in the daily P chart and apply the AR face changing effect APIs to achieve better visual effects. TrueDepth APIs are used in the video shooting feature of Pitu app, especially when you apply the special effects of AR changing face feature.

  • In this process, only TrueDepth APIs are used for scene rendering. TrueDepth APIs improve the vision effects by conducting image rendering and it is the sole use of TrueDepth APIs.

  • TrueDepth APIs do not collect user face information. The use of TrueDepth APIs does not collect and share any user’s Face informationand does not record any user’s Face information by any means including but not limited to generating any cache memory and uploading data to cloud, etc.

  • TrueDepth The use of APIs will not generate any other operations to record user face information, such as caching to files or uploading to the cloud.

  • TrueDepth APIs do not share user face information.

  • During the process, no other operations such as caching to files or uploading to the cloud will be performed to record the user's face information.

Cookie Policy Description Cookie Policy Statement

What is a cookie? What is a Cookie?

  • Cookies are a neutral technology that allows website servers to store data on or read data from clients. A Cookie is a neutral technology that enables a website server to store data on your device or to read data from your device.

  • A cookie file is a file that stores information about a user's visit to a website. The format of the cookie file is. txt. A Cookie file stores certain information about a user's access or use of the website and is in the format of .txt.

  • Cookie content is usually encrypted. The content of a Cookie is usually encrypted.

  • Secure cookie technology will provide users with more convenient services when surfing the Internet. A safe Cookie technology may bring more convenient service to users when surfing online.

Cookie Policy Description Cookie Policy Statement

Tencent's purpose of using cookies Why do we use Cookies?

Cookies are very important to improve users' online experience. Tencent generally uses cookies for the following purposes: Cookies are important in improving user experience. Tencent generally uses Cookies for the purposes below:

Authentication Identity Authentication

Cookies can notify us when you access our services, so that we can verify your identity information to ensure the security of your account. Cookies notify us when you sign into our services so that we can authenticate your identity to ensure the security of your account.

For example, the cookie technology can notify us when you log in to Tencent services, so we can identify whether you log in safely and show you information related to you when you visit all Tencent service sites. For example, Cookies will notify us when you log into Tencent services, so we can tell whether it is logged in safely by yourself and show you your relevant information when you access to any of Tencent's websites.

Preferences Preferences

Cookies can help us provide services for you according to the personalized settings of the service style and appearance you want. Cookies allow us to provide service for you according to personalized settings which based on your preferred look and appearance of our services.

For example, Cookie technology can record whether you have read some suggestive displays to prevent repeated prompts from harassing you; Some preferences for reading presentation (such as font size) will also be stored in cookies, and will be automatically adjusted to the value you set last time when you visit. For example, we use Cookies to record whether you have read certain notifications to avoid repetitive notice; we also use Cookies to remember your personalized text display settings (such as font, text size etc.). Our websites will make automatic adjustments according to your previous settings.

security Security

Cookies can help us to ensure the security of data and services, and identify cheating, hacking and fraud against our products and services. Cookies help us to protect the security of our data and services, and to detect cheating, hacker and fraudulent activities against our products or services.

For example, cookies can store ticket information, which can be verified by the server whether it is your normal login at the site on your own. Through the encrypted information in the ticket, various types of attacks can be prevented, cross site information theft access can be prevented, and identity impersonation access can be prevented. For example, we use Cookies to store security identifier, which is used by a server to verify whether you log into our website by yourself in a regular manner. The security identifier contains encrypted information and allows us to block many kinds of attacks, prevent cross-website information theft and unauthorized attempt using other's identification.

Functions and services Features and Services

Cookies can help us provide users with better products and services. Cookies may help us to provide better products and services for users.

For example, cookies can help you fill in the name of your last login account through the stored information when you log in to improve your operation efficiency. For example, when you log in, your user name recorded in Cookies during your previous use of our services will be automatically filled in to provide you a more efficient service.

efficiency Efficiency

Cookies can avoid unnecessary server load, improve service efficiency, and save resources and energy. Cookies could avoid unnecessary server load, improve service efficiency, and reduce resource and energy consumption.

For example, cookies can help us optimize the routing traffic between servers, and understand the speed at which different users load our services. Sometimes, we may use cookies to make you load and respond faster when you are using them. For example, Cookies may help us to route traffic among servers and measure the loading speed of different users. Sometimes we may use Cookies for faster loading and response during your use.

Analysis and research Analytics and Research

We use these cookies to understand and improve our products and services and provide reference data for the research and development of new products or functions. We use these cookies to understand, improve our products and services and to provide reference data for the research and development of new products or features.

For example, we will use cookies to understand how you use our services in order to improve the user experience. For example, we use cookies to understand how you use our services in order to improve user experience.

For example, when you access our services, we will collect this information to analyze and study the aspects that can be further optimized and improved. When you log in our services, we may collect information such as time spent during each step of your log in process so as to help our research and analytics to further optimize and improve our products.

Advertising optimization Advertising Optimization

Cookies can improve the attractiveness of advertising to users and enhance the value of advertising services to advertisers and publishers. We use Cookies to make our advertising more engaging to the users and more valuable to advertisers and publishers.

For example, cookies can help us show you advertisements that you may be interested in on Tencent's website or software. For example, Cookies may help us to provide you advertising that you may be interested in on Tencent’s websites or in our software.

We can also use cookies to know whether the person who saw the advertisement on Tencent's website will visit the advertiser's website later. We also use Cookies to know whether a user who saw an ad on Tencent’s website later visits the advertiser’s website.

Similarly, our partners may use cookies to determine whether we have displayed advertisements, understand their performance, or provide us with information about their interactions with you. Similarly, our partners may use a Cookie to determine whether we have shown an ad and how it performed, or provide us with information about how you interact with ads.

Cookie Policy Description Cookie Policy Statement

How to manage cookies How to manage Cookies?

  • Most browsers provide users with the ability to manage cookies. Most browsers give you the ability to manage Cookie features.

  • When users set cookies in the browser, they can allow websites they trust to be enabled Cookie function, which prohibits other websites from using the cookie function. When you manage browser Cookie settings, you can allow Cookies from sites you trust while disable Cookies from other sites.

    For example, you can manage cookies in QQ browser settings. For example, you can manage Cookies in the content settings of QQ web browser.

    At the same time, you can also turn on the Disable Tracking (DNT) function. At the same time, you can enable “Do Not Track” (“DNT”) feature so that you will not be tracked by cookies.

However, please note that if you disable cookies, you may not enjoy the best service experience, and some services may not work properly. Please notice, if you disable cookie, you may not be able to enjoy the best service experience, some services also may not work properly.

Terminology Definitions

  • personal information Personal Information

    Personal information refers to various information recorded electronically or in other ways that can identify the personal identity of a natural person independently or in combination with other information, including but not limited to the name, date of birth, ID card number, personal biometric information, address, telephone number, etc. of a natural person. This is information recorded in an electric form or other forms that can identify an individual itself or when it is associated with other information. Personal information includes, without limitation, the individual's name, date of birth, identification card number, biometric identifier, address, telephone number etc.

  • Personal Sensitive Information Personal Sensitive Information

    Personal sensitive information refers to personal information that, once disclosed, illegally provided or abused, may endanger personal and property safety, and may easily lead to damage to personal reputation, physical and mental health or discriminatory treatment. For example, personal sensitive information includes ID number, personal biometric information, bank account number, communication content, health and physiological information, etc. Personal Sensitive Information refers to personal information that once leaked, illegally provided or misuse, it will probably danger personal and property safety, or is extremely easy to cause damage or discriminable treatment to personal reputation, physical and mental health. Examples of Personal Sensitive Information include, but are not limited to, an individual's national ID number, biometric information, bank account information, telecommunication content, health and physiological information.

  • equipment Device

    Devices refer to devices that can be used to access Tencent services, such as desktop computers, laptops, tablets or smartphones. A device is an equipment that can be used to access Tencent services, such as a desktop computer, a laptop computer, a tablet or a smart phone.

  • Unique device identifier Unique Device Identifier

    Unique device identifier (exclusive ID or UUID) refers to a string of characters programmed into the device by the device manufacturer, which can be used to uniquely identify the corresponding device (such as the IMEI number and mac address of the mobile phone). The unique device identifier can be used for a variety of purposes, among which cookies can be used to provide advertising when they are not available, such as in mobile applications. A unique device identifier (sometimes called a unique ID or UDID) is a string of characters that is incorporated into a device by the manufacturer and can be used to uniquely identify that device (for example, an IMEI number of a mobile phone). Unique device identifier can be used for various purposes, including providing advertising without using cookies (for example, in applications for portable devices).

  • IP address IP Address

    Each Internet connected device will be assigned a number called Internet Protocol (IP) Address. These numbers are usually assigned by geographical area. IP addresses are often used to identify where a device is connected to the Internet. Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned according to geographic areas. An IP address can often be used to identify the location where a device is connecting to the Internet.

  • GPS GPS

    Global Positioning Short for Global Positioning System. The GPS receiver on the device you are using can receive signals from GPS satellites and use the information transmitted to calculate your position. GPS is short for Global Positioning System. The GPS receiver on your device receives signal from a GPS satellite to calculate your location.

  • WIFI WIFI

    Wi Fi is a technology that allows electronic devices to connect to a wireless local area network (WLAN), commonly referred to as the wireless network. Wi-Fi is a technology for electric devices to connect to a wireless local area networking (WLAN). Wi-Fi is usually referred to as wireless network.

  • base station Base Station

    The base station, namely the public mobile communication base station, is a form of radio station, which refers to the radio transceiver that transmits information between the mobile communication exchange center and the mobile phone terminal in a certain radio coverage area. Base station, also known as public wireless telephone base station, is a form of wireless communication station, which refers to a radio transceiver station communicating with mobile phone terminals via a mobile communication switching center in a specific area with radio coverage.

  • SSL SSL

    SSL（Secure Socket Layer), also known as Secure Sockets Layer, is a security protocol implemented on the Transmission Communication Protocol (TCP/IP). SSL supports various types of networks and provides three basic security services, all of which achieve the effect of information confidentiality by using public key and symmetric key technology. SSL is short for Secure Socket Layer, it is a security protocol implemented on top of TCP/IP protocols. SSL supports various network and it provides three basic security services, all of which are enabled by a public key and a symmetric key.

  • children

    Children refer to minors under the age of 14.

  • Information collection technology Information Collection Technology

    The "automatic collection" described in our Privacy Policy includes the following ways: Automated collection technology we mentioned in our Privacy Policy includes:

    • one Cookies Cookie

      A cookie is a small text file that the website server places in the client (your computer, mobile phone or other smart terminals) when you browse the web. It can be used to improve your use experience. See Cookie Policy Description for details. A Cookie is a small piece of text file placed onto your device (your PC, mobile phone or other smart terminal devices) by a website server, which can be used to improve your user experience. Please refer to Cookie Policy for details.

    • two Web Beacon Web beacon

      Web Beacon is an electronic image file or other technology embedded in the website or email, which can be used to calculate the number of visitors, record whether and when you read the email or website, or use some cookies. A web beacon is an embedded image file or other techniques embedded in a web page or email, which allows checking the number of visitors, recording whether and when an email is read or a web page is visited. Some web beacons can also be used in association with Cookies.

    • three Log Files Log files

      Log Files stores some data collected automatically. Such data includes Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), reference/exit page, operating system, date/time stamp, click stream data, etc. Log files records some automatically collected data. Such data includes Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring/exit pages, operation system, time and date stamping and number of clicks etc.

    • four ET Tag (entity label) ET Tag

      ET Tag is the HTTP protocol header transmitted behind the Internet browser and Internet server. It can replace cookies to track individual users, so that we can better understand and improve our services. ET Tag is the header of HTTP protocol, behind the communication between an Internet browser and an Internet server. It can be used to replace cookies in tracking some users so as to help us understand better and improve our services.

    • five JavaScript JavaScript

      JavaScript is a programming language for creating more interactive and dynamic web pages. JavaScript can set cookies, read cookies, and delete cookies. JavaScript is a programming language used to make more interactive and dynamic webpages. JavaScript can be used to set, read and remove cookies.

Privacy Protection Guidelines

Privacy Protection Guidelines

one

WeChat WeChat

WeChat is a social product provided by Tencent. At present, WeChat has passed the evaluation and filing of the national network security level protection (Level III), and has met the requirements of ISO27001, international information security management system, TRUSTArc and other international authoritative certification standards in terms of information security, and has obtained the corresponding certification. WeChat is a social networking application developed by Tencent. WeChat app has passed and been recognized as a Grade III Information System in accordance with the Administrative Measures for the Graded Protection of Information Security of the P.R. China. WeChat has also received international information security certification such as ISO27001, ISO 17799/BS7799 Information Security Certification and TRUSTArc etc.

In order to better protect users' privacy and information security, WeChat provides special privacy function settings and account security measures to provide users with full life cycle privacy protection. Users can query, modify, share and delete their own information. In order to better secure users’ privacy and personal information, WeChat offers designated privacy settings and account security measurements which provide users lifecycle information protection. A user is able to search, edit, share and delete his/her information.

management information Information Management

  • Query and modification Review and Edit

    There are four buttons "WeChat", "Address Book", "Discover" and "I" at the bottom of the main interface after WeChat login. Relevant information can be queried or modified through the guidance of these four buttons. There are four keys at the bottom of WeChat login home page: “Chats”, “Contacts”, “Discover” and “Me”. A user can review and edit relevant information using these four keys.

    • 1、 Query chat records, sent and received files one Search Chat History、Files Sent and Received

      Click "WeChat" to query chat records, sent and received files Click “Chats” to search chat history, files sent and received.

    • 2、 Query WeChat friends and verification information two Search WeChat Friends and Verification Requests

      Click "Address Book" to query WeChat friends and verification information Click “Contacts” to search WeChat friends and verification requests.

    • 3、 Query friends' circle three Search Moments

      Click "Discover" → "Circle of Friends" to query the dynamic of the circle of friends Click “Discover” and search Moments status in “Moments”

    • 4、 Query "shake" related messages four Search “Shake” Messages

      Click "Discover" → "Shake" → Settings in the upper right corner to query the person who greeted, the history message that shook, the message that shook, etc Click “Discover”, select “Shake” and click the settings on the top right corner to search “Greetings“, history message in “Shake” and message received in “Shake”.

    • 5、 Query and modify personal information such as WeChat avatar, WeChat nickname and address five Review and Edit WeChat Profile Photo, WeChat Nickname, Delivery Address and Other Personal Information

      Click "I" → "Personal Information" to query WeChat avatar, WeChat nickname, WeChat, WeChat QR code and address, and modify the avatar, name, my address, etc; Click "More" to query and modify gender, region and personal signature Click “Me”, select “Personal Information” to search WeChat profile photo, WeChat nickname, WeChat ID, WeChat QR Code and delivery address. A user can also edit profile photo, nickname and delivery address. Other information such as gender, region and “What’s Up” can be reviewed and edited by clicking “More”.

    • 6、 Query, modify and bind mobile phone number, WeChat password, voice lock, emergency contact, latest login device, bind QQ number, email six Search and Edit Linked Phone Number, WeChat Password, Voiceprint, Emergency Contacts, Manage Devices, QQ ID and Email

      Click "I" → "Settings" → "Account and Security" to query and modify the bound mobile phone number, WeChat password, emergency contact, latest login device and voice lock; Click "More Security Settings" to query and modify the bound QQ number and email address Click “Me”, select “Settings”, then click “Account Security” to review and edit Linked phone number, WeChat password, emergency contacts, manage devices and voiceprint. A user can further review and edit QQ ID and Email by selecting “More Settings”.

    • 7、 Query, modify and bind bank card, payment password, arrival time and bill seven Review and Edit Linked Bank Cards, Payment Password, Transfer Time and Bills

      Click "I" to query the wallet, change and photo album, and modify the binding, payment password and transfer arrival time of the bank card in the wallet; Click "I" → "Wallet" → upper right symbol → "Bill", check your bill Click “Me”, search Wallet, Balance and Photo Album and edit Linked bank cards, payment password and transfer time. You can review your transaction history by clicking “Me”, select “Wallet”, then click the key on the top right corner and choose “Transactions”.

    • 8、 Query my circle of friends eight Search Your Moments Status

      Click "I" → "Album" to query the published updates of the circle of friends Click “Me”, then “My Posts” to search Moments posted.

  • share Share

    Users can share information by forwarding it to specific friends or group chat and sharing it to the circle of friends. A user can share information by forwarding it to a particular friend or a group chat or share it to Moments.

    • · Publish updates of friends circle Post Moments

      Click the "Discover" → Circle of Friends → Capture button to release pictures, text or small videos to the circle of friends. Click “Discover”, select “Moments” and then click the video key to post photos, words, or videos in Moments.

    • · Set the permission and view range of the circle of friends Set Moments View Permissions and Review Scopes

      Click "Address Book" → a WeChat friend → Details → upper right corner "·· ·"Button → set the permission of the circle of friends, and set whether to prevent him or her from seeing my circle of friends; Click “Contacts”, choose a particular WeChat friend, click details, then tap “· · ·” key on the top right corner to set Moments and Time Capsule Privacy ,deciding whether to hide your Moments posts from him/her;

      Click "I" → Settings → Privacy to centrally set the range of friends allowed to view my circle of friends (you can select the last three days, the last half year or all), and set whether strangers are allowed to view ten circles of friends. Click “Me”, select “Settings”, then tap “Privacy” to set Moments post view permissions uniformly and Viewable by Others (a user can select either last 3 days, last 6 months or all) and decide whether to make last 10 posts to public.

  • delete Delete

    WeChat provides two main operation modes for users to delete personal information: WeChat provides two ways to delete personal information:

    (1) "Left sliding" operation; (2) Click "Delete", "Clear", "Clear" or "Cancel Account". (1) “swiping left” and (2) clicking “delete”, “remove”, “clear” or “account cancellation”.

    • 1、 Delete chat records and files one Delete Chat History and Chat Files

      Click "WeChat" → WeChat friends or group chat dialog box, or "File Transfer Assistant", and slide left to delete chat records or files one by one; Click “Chats”, select a WeChat friend or a WeChat group or a “File Transfer” and delete particular chat history or chat file by swiping to the left.

    • 2、 Delete address two Delete Address

      Click "I" → "Personal Information" → "My Address", and slide left to delete the address information; Click “Me”, select “My Profile”, choose “Region” and swipe left to delete address information.

    • 3、 Delete transaction information three Delete Transaction History

      Click "I" → "Wallet" → icon in the upper right corner → "Bill", slide left to delete transaction information; Click “Me”, select “Wallet”, tap the key on the top right corner and choose “Bills”. Swipe left to delete transaction information.

    • 4、 Delete voice lock, emergency contact and login device information four Delete Voiceprint, Emergency Contacts and Manage Devices

      Click "I" → "Settings" → "Account and security" → "Voice lock", "Emergency contact", "Login device management", and slide left to delete the corresponding information; Click “Me”, select “Settings” and “Account Security”, choose “Voiceprint”, “Emergency Contacts” or “Manage Devices” and swipe left to remove corresponding contents.

    • 5、 Delete "shake" related information five Delete Information in “Shake”

      Click "Discover" → "Shake" → Settings in the upper right corner → "History of Shake", slide left or click "Clear" in the upper right corner to delete the shake information; Click “Discover”, select “Shake”, click the settings on the top right corner and then choose “Shake History”. Swipe left or click the “clear” on the top right corner to remove Shake information.

    • 6、 Delete the location information of "people nearby" six Delete Location Information in “People Nearby”

      Click "Discover" → "People nearby" → "Upper right corner"·· ·"Button →" Clear location information and exit "to delete the location information (if" Nearby people "is not opened, click" I "→" Settings "→" General "→" Discovery page management "→ open" Nearby people "); Click “Discover”, select “People Nearby”, then click“· · ·”key on the top right corner and select “clear location information and log out” to remove location information. If “People Nearby” is off, you can turn on by clicking “Me”, “Settings” then choose “General”, “Manage Discover” to turn on “People Nearby”.

    • 7、 Delete friend circle updates seven Delete Moments Posts

      Click "I" → Album, or "Discover" → "Circle of Friends" to select the dynamic to delete, and click Delete; Click “Me”, select “My Posts” or Click “Discover” and select the posts in “Moments” and remove by clicking “delete”.

    • 8、 Account cancellation eight Cancel Accounts

      Click "I" → "Settings" → "Account and security" → "WeChat security center" → "Log off account". Click “Me”, select “Settings” and “Account Security”, then choose “WeChat Security Center” and tap “Account Cancellation”.

      Note: After you log off your account, we will delete or anonymize your information. Please refer to the Important Reminders page for details. Please note once your account is cancelled, we will delete or anonymize your information. Please refer to Important Notice for details.

  • WeChat Privacy Protection Guidelines Weixin Privacy Protection Guideline

    WeChat《 WeChat Privacy Protection Guidelines 》To explain to users the information we collect, the storage of information, the security of information, how we use information, external provision, your rights, changes, protection of minors and contact us. Weixin Privacy Protection Guideline (“Guideline”) provides an explanation to how WeChat collects, uses, stores, secures, and shares a user’s personal information. This Guideline also informs a user her rights, amendments, protection of minors, and contact us.

    By clicking "I" → "Settings" → "About WeChat", the user can query the WeChat Privacy Protection Guide at the bottom of the interface. A user can search and review the Guideline by clicking “Me”, select “Settings”, tap “Privacy”, scroll down to the bottom and click “Terms and Privacy”.

  • WeChat Security Center WeChat Security Center

    WeChat has set up a WeChat security center based on the concept of "secure connection to everything". Through the WeChat security center, users can solve security problems such as retrieving account passwords, unsealing accounts, freezing accounts, unfreezing accounts, complaining about rights protection and cancelling accounts. We created WeChat Security Center implementing our principle of “Secure With Every Connection”. A user can recover WeChat account password, unblock an account, freeze an account, unfreeze an account, file complaints and cancel an account etc.

    Users can log in to the WeChat Security Center in two ways: A user can log in WeChat Security Center by ways of:

    (1) In the mobile WeChat client, click "I" → "Settings" → "Account and security" → "WeChat security center"; (1) Turn on WeChat, click “Me”, select “Settings”, tap “Account Security” and choose “WeChat Security Center”; or

    (2) Login to web version WeChat Security Center 。 (2) log in WeChat Security Center webpage.

    In addition, WeChat provides the official public account of "Tencent Customer Service", the applet of "Tencent Customer Service", the applet of "Tencent Report Acceptance Center" and the "Help and Feedback". Users can self query and solve privacy related problems through the above ways. The user can click "WeChat" → "Search", or "Find" → "Applet" to search, and enter the name of the applet to get the relevant applet; Click Me → Settings → Help and Feedback to get relevant content. WeChat also provides “Tencent Customer Service” WeChat official account, “Tencent Customer Service” mini program, “Tencent Reporting Center” mini program and “Help and Feedback”. A user can search and seek answers using these services. A user can retrieve relevant information by clicking “Chats” and tapping “Search” or clicking “Discover” and running a search of the program names in “mini programs” or clicking “Me”, selecting “Settings” and entering into “Help and Feedback”.

QQ QQ

Tencent QQ is an Internet based instant messaging (IM) software. Microsoft Windows and OS have been covered X、Android、iOS、Windows Phone and other mainstream platforms. Tencent QQ supports online chat, video call, point-to-point breakpoint resume file, file sharing, network hard disk, QQ mailbox and other functions, and can be connected to a variety of communication terminals. Tencent QQ is an Internet based instant messaging (IM) software service which is widely available on Microsoft Windows, OS X, Android, iOS and Windows Phones. Tencent QQ offers features such as online chatting, video call, point to point file transfers with functions of transfer resuming after interruption, file sharing, cloud storage and QQ Email. It also enables the connections among varies types of terminal devices.

To better protect users' privacy and information security, QQ provides special privacy function settings and account security measures to provide users with comprehensive information protection. Users can query, modify, share and delete their own information. To better protect users’ privacy and information security, QQ provides designated privacy settings and account security measurements which enable a user to search, edit, share and delete her personal information.

management information Information Management

  • Query and modification Review and Edit

    There are four buttons in the upper left corner and lower left corner of the main interface after QQ login: "Watch", "Message", "Contact" and "Dynamic". You can query or modify relevant information through the guidance of these four buttons. There are four keys at the top left corner and bottom of QQ login home page: “Higlights”, “Chats”, “Contacts” and “Status”. A user can review and edit personal information using these four keys.

    • 1、 Query and modify avatar, nickname, signature, gender, age, photo and other information one Search, Edit Information such as Avatar, Nickname, What’s Up, Gender, Age, Photo etc.

      Click "avatar" in the upper left corner to query avatar, nickname, signature, QQ number, gender, grade, photo, age, personality tag, location, QR code and other information; Click “Avatar” on the top left corner to search avatar, nickname, what’s up, QQ ID, gender, QQ grade, photo, age, personal tag, region, QR code etc.;

    • 2、 Query account, payment code, card and coupon and other information two Search Account, Payment Code and Cards

      Click the avatar → "Wallet" to query the account, payment code, card coupon, etc; Click “Avatar”, select “Wallet” to review account, payment code, cards and etc.

    • 3、 Query and modify the receiving address, payment password, real name authentication information, gesture password and other transaction information three Search and Edit Shipping Address, Payment Password, Real-Name Authentication, Gesture Lock and other Transactional Information

      Click the avatar → "Settings" in the lower left corner to query transaction records, address management, real name authentication information, etc., and modify the receiving address, real name authentication information, payment password, wallet gesture password, fingerprint payment, etc. in this interface; Click “Avatar” and select “settings” on the bottom left corner to review information including transaction history, address management and real-name authentication. A user can also edit shipping address, real-name authentication information, payment password, gesture lock, pay with Touch ID and etc.

    • 4、 Query collection, album, file four Search Favorites, Photo Album and Files

      Click the avatar → "My Favorites", "My Album", "My Files" to query relevant information; Click “Avatar”, then select “My Favorites”, “My Photo Album” and “My Files” to search relevant information

    • 5、 Query and modify account information five Search and Edit Account Information

      Click the avatar → "Settings" to query or modify account information: account management (multiple login accounts, associated QQ numbers), binding mobile phone numbers, accounts, device security (security phone numbers, login verification devices, current online, gesture fingerprints), etc; Click “Avatar”, select “Settings” to search and edit account information including: account management (multiple login accounts or associated QQ IDs), linked phone number, linked accounts, device security (password linked phone number, authentication device, on-line status, pattern and touch ID) and etc.

    • 6、 Query chat records, group messages, temporary messages, service numbers, public accounts, etc six Search Chatting History, Group Messages, Temporary Messages, Service Account, Official Account etc.

      Click "Message" to query chat records, group messages, temporary messages, service numbers, public accounts, received and sent files, function push, etc; Click “Chats” to search chatting history, group messages, temporary messages, service account, official account, received and sent files, push features etc.

    • 7、 Query friends, special care, group chat, device, address book, friend updates, interest groups, etc seven Search Friends, Special Attention, Group Chats, Devices, Contacts, Friends’ Qzone Status, Hobby Groups and etc.

      Click "Contacts" to query friends, special concerns, group chat, devices, address books, public accounts, etc. Click "Contacts" → "New Friends" to query friends' notifications, friends' recommendations, click "News" to query friends' updates, nearby, and interest groups; Click “Contacts” to search friends, special attention, group charts, devices, contacts and official accounts. Click “Contacts” and select “New Friend” to search friend request, friend recommendations. Click “Status” to search friends’ status, nearby and hobby groups.

    • 8、 Query and modify enabled functions eight Search and Edit Features Turned On

      Click "Dynamic" → "More" in the upper right corner to query or modify the enabled functions. Click “Status” and select “More” on the top right corner to search and edit features turned on.

  • share Share

    Users can share by forwarding "My Favorites", "My Photo Album", "My Files" to specific friends or group chat and sharing to QQ space. A user can share information by forwarding “My Favorite”, “My Photo Album”, or “My Files” to a particular friend or a group chart or share it to Qzone.

    1. Click the head portrait in the upper left corner → "My Favorites"/"My Photo Album"/"My Files" → "Forward" to share information; 1. Click “Avatar” on the top left corner, select “My Favorite” or “My Photo Album” or “My Files”, then tap “forward” to share the information;

    2. Click "News" → "Friends News" → Add in the upper right corner to post news, pictures and videos to QQ space. 2. Click “Status”, select “Friend Status” then click the “Add” key on the top right corner, share comments, photos and videos in Qzone.

  • delete Delete

    QQ provides two main operations for users to delete personal information: QQ provided two ways to delete personal information:

    (1) "Left sliding" operation; (2) Click "Delete" or "Empty". At the same time, users can learn about the cancellation of related accounts through the PC terminal. (1) “swiping to the left” and (2) click “delete” or “clear”. A user can also access account cancellation information through QQ personal computer terminal.

    • 1、 Delete basic information one Delete Basic Information

      Click the avatar in the upper left corner to delete the basic information; Click “Avatar” on the top left corner to remove basic information.

    • 2、 Delete collection, album, file and other information two Delete information such as “Favorites” “Photo Album” and “Files”

      Click the avatar in the upper left corner to delete the contents in "QQ Wallet", "My Favorites", "My Album" and "My Files" by sliding left; Click “Avatar” on the top left corner, select “QQ Wallet (Click in Account)” or “My Favorite”, or “My Photo Album (as in Qzone)” or “My Files” and swipe to the left.

      Click the head portrait in the upper left corner → "Settings" → "Account and device security", delete the account and the device for login verification; Click “Avatar” on the top left corner, select “Settings”, then choose “Account and Device Security” to remove accounts and login authentication devices.

    • 3、 Delete chat record and chat file three Delete Chat History and Chat Files

      Click the head portrait in the upper left corner → "Settings" → "Chat record" to "clear" the chat record; Or click "Message" and slide left one by one to delete chat records or files; Click “Avatar” on the top left corner, select “Settings” and choose “Chat History” to clear or Click “Messages” and remove relevant chat history or files by swiping to the left.

    • 4、 Delete friends, friend notifications/recommendations, and dynamic information; Close Special Care four Delete Friends, Friend Requests, Friend Recommendations, Status Information and Cancel Special Attention.

      Click "Contact" → a QQ friend → close "Special Care"/delete a friend; Click “Contacts”, select a particular QQ Friend and cancel “Special Attention” or delete friend;

      Click "Contacts" → "New Friends" to delete friend notifications or friend recommendations; Click “Contacts”, select “New Friend” to delete friend request or friend recommendation;

      Click "What's New" → "What's New" to delete the dynamic information. Click “Status”, select “Friend Status” to delete status information.

    • 5、 Quit group chat and cancel following the public account five Quit a Group Chat and Cancel Official Account Subscription

      Click "Contact" → "Group chat" → click group → icon in the upper right corner → icon in the upper right corner , quit group chat; Click “Contacts”, select “Group Charts”, choose the target group and click the key on the top right corner, then tap the key on the top right corner to quit from the group chat;

      Click "Contact" → "Public Account" → click on the public account → icon in the upper right corner → The icon in the upper right corner cancels the attention. Click “Contacts”, select “Official Account”, tap the key on the top right corner after entering official account and click the key on the top right corner again to cancel the subscription.

Privacy settings Privacy Settings

QQ provides users with privacy function settings. Users can set the following content by clicking the avatar in the upper left corner → "Settings" → "Contacts, Privacy": QQ offers its users the opportunity to manage her privacy by clicking “Avatar” on the top left corner, select “Settings” and choose “Contacts, Privacy”. A user can change privacy settings for the following features:

(1) Bind the phone address book; (1) Linked Phone Contacts;

(2) Add friends setting; (2) Friend Request Settings;

(3) Social updates settings; (3) Friend Status Settings;

(4) Special care; (4) Special Attention; and

(5) Unused contacts, etc. (5) Inactive Contacts.

QQ Security Center QQ Security Center

The QQ Security Center strives to protect users' QQ security, and timely reminds users of account login at critical moments. Users can keep abreast of account security trends, view login records, modify passwords, consumption records, etc., and actively remind users when their numbers are logged in from other places or at risk. QQ Security Center is dedicated to protect QQ security for our users and it provides users QQ login status during critical time. A user can check her QQ account security status, login history, update password, and review transaction history at any time. QQ Security Center also actively issues a warning when a QQ ID is logged in a different location or when there is other risks.

QQ Zone Qzone

QQ Space is a social networking platform with blog function for Tencent QQ users. Qzone is a social networking blogging website provided by Tencent.

In order to better protect user privacy and information security, QQ Space provides special privacy function settings to ensure that users do not have to worry about information disclosure when using, and users can query, modify, share, and delete their own information. Qzone provides its users designated privacy settings to better protect the users’ privacy and information security. A user can search, edit, share, and delete her information without worrying about unauthorized disclosure.

management information Information Management

  • Query and modification Review and Edit

    There are four buttons "Dynamic", "Message", "My" and "Small Video" at the bottom of the main interface after QQ space login. Relevant information can be queried or modified through the guidance of the "My" button. There are four keys at the bottom of Qzone login homepage: ”status”, “message”, “me” and “short video”. A user can review and edit personal information using the “me” key.

    • 1、 Query and modify personal data such as avatar, QQ nickname, QQ number, gender, birthday, age, constellation, country and city one Search and Edit Personal Information such as: Avatar, QQ Nickname, QQ Number, Gender, Birthday, Age, Zodiac, Country and City, etc.

      Click "My" → "Settings" → "Profile" to query and modify the avatar, QQ nickname, QQ number, gender, birthday, age, constellation, country and city; Click “Me”, select “Settings” then use “Personal Information” to review and edit information such as avatar, QQ nickname, QQ number, gender, birthday, age, birthday, zodiac, country and city;

    • 2、 Query and modification two Review and Edit “Comments”

      Click "My" → "Tell me" to query the information sent by individuals. Click“ ”, you can modify it; Click “Me”, select “Comments” to review comments posted. A user can edit the comments by clicking “ ”.

    • 3、 Query and modify album three Review and Edit Photo Album

      Click "My" → "Album" to query photos and modify the name of the album, change the cover, set permissions, etc; Click “Me”, select “Photo Album” to review and edit the name, profile photo and settings etc.

    • 4、 Query, modify log and private log four Review and Edit Journal and Private Diary

      Click "My" → "Log" to query and modify the published log and private diary; Click “Me”, select “Journal” to review and edit published journal and private diary.

    • 5、 Query message five Review Messages

      Click "My" → "Message" to query the message on the message board; Click “Me”, select “Messages” to review messages.

    • 6、 Query visitor records six Review Visitor History

      Click "My" → "Visitors" to query visitor records. Click “Me”, select “Visitor” to review visitor history.

  • delete Delete

    • 1、 Delete one Delete Comments

      Click "My" → "Say" →“ ”→ "Delete", delete and talk about; Click “Me”, select “Comments”, then use “ ” and click “Delete” to delete comments.

    • 2、 Delete album and photo two Delete Photo Album and Photos

      Click My → Album → Click to enter the album to be deleted → "Edit album" → "Delete album" to delete an album; Click “Me”, select “Album”, click and open the photo album to be deleted, select “Edit Photo Album”, and then click “Delete Photo Album” to remove the whole album.

      Click "My" → "Album" → click to enter the album where the photo is to be deleted → "Batch management" → "Delete", delete photos; In order to delete individual photos, click “Me”, select “Album”, click and open the photo album where the photo is located, then click “Batch Management” and remove individual photos by clicking “Delete”.

    • 3、 Delete Log three Delete Journal

      Click My → Log → Summary → → Delete to delete the log; Click “Me”, select “Journal” and “Summary”, click “ ” and apply “delete” to remove journal.

    • 4、 Delete message four Delete Messages

      Click "My" → "Message" →“ ”→ "Delete", delete the message; Click “Me”, select “messages”, click “ ”and “delete” to remove messages.

    • 5、 Delete visitor record five Delete Visitor History

      Click "My" → "Visitors" → "Who has seen me" → "..." → "Delete this access record" to delete the visitor record ； Click “Me”, select “Visitors” and “People Visited My Qzone”, then click “···”and choose “Delete this visiting history” to remove visitor history.

    • 6、 Log out six Log Out

      Click "My" → "Settings" → "Log out of the current account" to log out of QQ space. Click “Me”, then “Settings” and select “Log Out” to log out Qzone.

  • Privacy settings Privacy Settings

    QQ space provides users with privacy function settings. Users can set the following content by clicking My → Settings → Privilege Privacy: Qzone offers a user the opportunity to manage her privacy – by clicking “Me”, “Settings” then select “Privacy Settings”. A user can change privacy settings for the following features:

    (1) Who can see my space; (1) Who can see my Qzone;

    (2) Who can see my visitors; (2) Who can see my visitors;

    (3) Who can see my birthday information; (3) Who can look up my birthday;

    (4) Shield his movements; (4) Block his status;

    (5) Access settings (yellow diamond function); (5) View Settings (Reserved for Yellow Diamond Users);

    (6) Shielding all secrets; (6) Block all secrets;

    (7) Private mode, etc. (7) Private mode etc.

  • Account cancellation

    (1) After entering QQ space, click "My" at the bottom right;

    (2) Click "Settings";

    (3) Click "Cancel Current Account";

    (4) Click "Confirm logout".

    Note: When you click "Confirm logout", there will be a 60 day regret period. If you log in to QQ space again within 60 days, it will be deemed as withdrawal of your logout application; If you do not log in within 60 days, your QQ space account will be permanently logged off and you cannot log in.

Glory of Kings Arena of Valor

King Glory is a 5V5 hero fair play mobile game. In order to better protect user privacy and information security, King Glory has updated the settings of user privacy preferences for many times, providing comprehensive protection for user privacy information in the game. Users can query, modify, share and delete their own information. Arena of Valor is an epic 5v5 multiplayer online battle arena (MOBA) mobile game. To better protect users’ privacy and information security, and specifically the user’s private information that is used in the game, we frequently update our privacy settings to enable our users to review, edit, share and delete personal information.

management information Information Management

  • Query and modification Review and edit

    There are "avatar"“ ”、“ ”And“ ”Four buttons. The following information can be queried or modified through the guidance of these four buttons. After logging in the game, users can review and edit their information by tapping the following four buttons on the homepage: “Avatar”, “ ”,“ ”and“ ”.

    • 1、 Query or modify avatar, name, team name and other information one Review and Edit information of Avatar, nickname, team name and etc.

      Click the "avatar" at the top left to query or modify the avatar, name, team name, title, current level, battle data, honor information, historical achievements, social networking (good at location, location, frequent time, my tag, intimacy, wish list), etc Tap “Avatar ”on the upper left corner to review and edit avatar, nickname, team name, titles, game levels, game play statistics, honors, game play history, network (such as preferred location, region, mostly online period, labels, relationships, wish list) and etc.

    • 2、 Query and modify basic data two Review and Edit Basic Information

      Click "avatar" → "setting" at the top left to query or modify avatar, name, team name, title, current level, achievement level, trophy, etc Tap “Avatar ” on the upper left corner, select option“Settings” to review or edit avatar, nickname, team name, titles, current level, achievement levels, trophies and etc.

    • 3、 Query battle data three Search Game Play Information

      Click "avatar" → "game" → "battle data" at the top left to query the battle data Tap “Avatar ”on the upper left corner, choose option “Game” and select “Game Play Information” to search game play statistics.

    • 4、 Query honor information four Search Honor Information

      Click "avatar" → "game" → "honor information" at the top left to query the honor information Tap “Avatar ”on the upper left corner, choose option “Game” and select “Honor Information” to search honor information.

    • 5、 Query historical achievements five Search Game Play History

      Click "Avatar" → "Historical Achievements" at the top left to query historical achievements Tap “Avatar ”on the upper left corner, and select option “Game Play History” to search history of game play information.

    • 6、 Query or modify the dating business card six Search or Edit Friend List

      Click "avatar" → "social" at the top left to query or modify the dating card Tap “Avatar ”on the upper left corner, and select “Network” to search or edit friend making name card.

    • 7、 Query intimacy seven Search Relationships

      Click "avatar" → "intimate relationship" at the top left to query intimate relationship Tap “Avatar ”on the upper left corner, and select option “Relationships” to search relationship information.

    • 8、 Query WeChat friends, game friends, nearby people, apprentices, and blacklists eight Search WeChat Friend, Game Friend, People Nearby, Master-Apprentices, Blacklist

      Click“ ”, query WeChat friends, game friends, nearby people, apprentices and blacklists Click button “ ” to search WeChat friends, game friends, people nearby, master-apprentices and blacklist.

    • 9、 Query friend email, system email, message center, gift center nine Search Friend Email, System Email, Message Center and Gift Center

      Click“ ”, query friend email, system email, message center and gift center Click button “ ” to search email from friends, system email, message center and gift center information.

  • share Share

    Users can share personal information by forwarding it to specific friends or group chat and sharing it to the circle of friends. Users can share personal information by forwarding it to a WeChat friend, a WeChat group or WeChat Moment by tapping “Avatar ”on the upper left corner, choose option “Game”, and select “Game Play Information”, tap “Share” to share the game play information.

    Click "avatar" → "game" → "battle data" → "share" in the upper left corner to share the battle data.

  • delete Delete

    • 1、 Delete game friends, apprentices and intimate relationships one Delete Game Friend, Master-Apprentices and Relationships

      Users can click“ ”→ Game friends →“ ”Delete; Click button “ ”, and select “Game Friend”, then tap “ ”to delete;

      Click“ ”→ "Master" →“ ”Delete; Click button “ ”, and select “Master-Apprentices”, then tap button “ ”to delete;

      Click“ ”→ Friends of the game → "Intimacy" in the lower right corner to dissolve the relationship. Click button “ ”, and select “Game Friend”, then tap option “Relationships” on the lower right corner to remove a friend.

    • 2、 Cancel screening friends two Unblock A Friend

      Click“ ”→ Game friends → "Blacklist" in the lower left corner → "Cancel blocking"; Tap button “ ”, and select option “Game Friend”, then tap “Black List” on the lower left corner and select “Unblock”.

    • 3、 Delete message three Delete A Message

      Click“ ”Quickly delete or individually delete the content you want to delete. Tap button “ ”, and then you can proceed to fast delete or individual delete.

Privacy settings Privacy Settings

Users can click“ ”→ Basic Settings → Privacy Settings, set the following: Users can edit privacy settings by tapping button “ ”, select option “Basic Settings”, then choose “Privacy Settings” to do the modification, which include:

(1) Allow to watch the battle; (1) Allow Audience;

(2) Aristocratic display; (2) Display Membership Titles;

(3) Allow appointment; (3) Allow Appointment;

(4) Integrated channel team; (4) General Channel Team;

(5) Intimacy display; (5) Display Relationship;

(6) Send voice messages; (6) Send Audio Message;

(7) Honorary title display; (7) Display Hero Titles;

(8) Team up recently; (8) Most Recent Game Play Team;

(9) Big head display; (9) Display Avatar;

(10) Performance display; (10) Display Scores;

(11) Common occupation display; (11) Display Frequent Occupations;

(12) Recruit teammates to form teams. (12) Recruit Teammates.

In addition, users can also choose online status, including online, do not disturb and invisibility. Users can also select their online status such as on-line, busy or invisible.

Privacy Policy Privacy Policy

Privacy Policy and related agreements explain to users the rules of information collection, storage, security, use and external provision, inform users of their right to query, change and delete information, and explain the protection of minors' information. Privacy Policy of Arena of Valor, together with other related agreements, provides users with our practices of personal information collection, storage, security, using and sharing with third parties. This Privacy Policy also informs users their rights of searching, editing, and deleting personal information, and has provided guidance regarding to our protection of minors’ personal information.

Users can click“ ”→ Basic Settings → Privacy Policy in the lower interface, query Privacy Policy and relevant agreements. Users can search and review the Privacy Policy and other related agreements by tapping the button “ ”, select “Basic Settings” and tap option “Privacy Policy” at the bottom of the page.

QQ Browser QQ Browser

QQ Browser, as a fast, stable, secure and networked high-quality browser application, always takes protecting users' privacy and information security as an important part of the service. QQ Browser provides a user fast, stable, secured Internet browsing experience. It is QQ Browser’s key responsibility to protect users’ privacy and information security.

QQ Browser constantly improves security technology and procedures to provide users with more secure, high-quality and convenient services while improving the protection of users' privacy and information security. QQ Browser continues improving its security technology and program to provide its users a more secured, high-quality and convenient service and higher standard of privacy and information security protection.

management information Information Management

  • Query and modification Review and edit

    • 1、 Query, wallet, collection, attention, dynamic, etc one Review Wallet, Favorite, Subscriptions, Trend etc.

      Click the middle menu key“ ”→ "avatar", query, wallet, collection, attention and dynamic in personal center. Click the menu key in the middle “ ”, then select “Avatar”, search wallet, favorite, subscriptions and trend in personal center.

    • 2、 Query and modify birthday, region, gender and friends two Review and Edit Birthday, Region, Gender, Friends

      Click the middle menu key“ ”→ "avatar" → "avatar", query birthday, region, gender, friends, and modify birthday, region, gender. Click the menu key in the middle “ ”, then select “Avatar” to search and edit birthday, region, gender etc.

    • 3、 Query Q meters, book beans, recharge records and purchase records three Search the Deposit and Purchase Records for Q Mi and Shudou (Both Q Mi and Shudou are virtual currencies on QQ Browser)

      Click the middle menu key“ ”→ "avatar" → "wallet", query Q meters, book beans, recharge records, purchase records. Click the menu key in the middle “ ”, then select “Avatar”, click “Wallet” to search deposit and purchase records for Q Mi and Shudou.

    • 4、 Query bookmarks, access history, download files four Search Bookmarks, Website Visit History and Downloaded Files

      Click the middle menu key“ ”→ "Bookmark/History", "File Download", query the history of bookmarks/visits, and recent downloads. Click "Recently downloaded", and you can also query WeChat files, QQ files, mobile phone storage, private space, pictures, videos, documents, music, installation packages, compressed packages, offline pages , micro cloud files, Baidu cloud files, cloud space, others. Click the menu key in the middle “ ”, select “Bookmark/History” or “Downloads” to search bookmarks, website visit history, recent downloads. You can also search WeChat folders, QQ folders, mobile storage, private space, pictures, videos, files, music, installation package, compressed package, offline webpage, files stored in Tencent Cloud, Baidu Cloud or Cloud space etc.

  • delete Delete

    • 1、 delete bookmark one Delete Bookmarks

      The user can click the middle menu key“ ”→ Bookmark → Edit → Selected object → Delete to delete the selected bookmark; Click the menu key in the middle “ ”, select “Bookmark”, click “Edit”, then select the target and click “delete” to remove selected bookmarks.

    • 2、 Delete Access History two Delete Website Visit History

      Click the middle menu key“ ”→ Click "Bookmark/History" → "Clear" to clear the access history; Click the menu key in the middle “ ”, choose “Bookmark/History”, then click “Delete” to remove all website visit history.

    • 3、 Delete input records, history records, account passwords, cache files, cookies and other data three Delete Input History, History Record, Accounts and Passwords, Caches, Cookies etc.

      Click the middle menu key“ ”→ "Settings" → "Clear Data", → You can select "Input records, history records, account passwords, cache files, cookies, videos, document browsing records, temporary cache of novels, temporary cache of comics" → "Clear Data" to clear relevant data; Click the menu key in the middle “ ”, select “Settings”, click “Data Removal” to select the data to be removed by clicking either “Input History”, “History Record”, “Accounts and Passwords”, “Caches”, “Cookies”, “Videos”, “File Browsing History”, “Temporary Cache for Novels” and/or “Temporary Cache for Cartoons”.

    • 4、 Log out four Log Out

      Click the middle menu key“ ”→ "avatar" → "logout", logout. Click the menu key in the middle “ ”, select “Avatar”, click “Log Out” to sign out.

  • Privacy settings Privacy Settings

    • (1) Set regional confidentiality (1) Hide Your Location

      Click the middle menu key“ ”→ "Head portrait" → "avatar" → "region" → "secret", set the region secret; Click the menu key in the middle “ ”, select “Avatar”, click “Location” and choose “Hide” to hide your location.

    • (2) Set seamless browsing (2) Private Browsing

      Click the middle menu key“ ”→ "Traceless browsing", set the traceless browsing mode. "Traceless browsing" will not record your online browsing traces, historical records, cookies and other data to protect your personal privacy; Click the menu key in the middle “ ”, select “Browse In Private” to enable the function. QQ Browser will not maintain your browsing history, history records, cookies and other data to better protect your privacy.

      In addition, if you have any questions when using QQ Browser, please click the middle menu button“ ”→ "Settings" → "Help and Feedback", ask us. If you have any questions during your use of QQ Browser, feel free to click the menu key in the middle “ ”, select “Settings” and send us your questions by clicking “Help and Feedback”.

Tencent Maps Tencent Maps

Tencent Maps uses security technology and procedures to establish a sound management system to ensure the security of user information and avoid unauthorized collection, use or disclosure of user information. Tencent Maps uses security technologies and programs to set up a comprehensive management system to secure users’ personal information, in order to prevent from unauthorized collecting, using and disclosing.

To better protect user privacy and information security, Tencent Maps provides special privacy function settings and information management functions. To better protect users’ privacy and personal information, Tencent Maps offers specific privacy setting and information management features.

management information Information Management

  • Query and modification Review and edit

    • 1、 Query avatar one Review your avatar

      Click the avatar in the upper left corner to log in and query the avatar; Tap “Avatar”on the upper left to review your avatar

    • 2、 Query and modify home, company and favorite addresses two Review and edit home, working and saved addresses

      Click the head portrait in the upper left corner → "My Favorites", query and set the address of home, company or collection location in personal favorites, Tap “Avatar” on the upper left, select option “My Places” to review home, working or other saved addresses.

      Click "Edit" to modify home, company and favorite addresses; Click option “Edit“ to edit home, working or other saved addresses.

    • 3、 Query my track three Search My Location History

      Click the avatar in the upper left corner → "My track" to query my track; Tap “Avatar”on the upper left, select “My Location History” to review your location history.

    • 4、 Query offline map four Search Offline Maps

      Click the avatar in the upper left corner → "Offline map" to query the downloaded offline map; Tap “Avatar”on the upper left, select “Offline maps” to review your saved offline maps.

    • 5、 Query violations five Search Traffic Violations

      Click the avatar in the upper left corner → "Violation Query" to query the violation. Tap “Avatar”on the upper left, select “Search Traffic Violations” to review your traffic violations.

  • delete Delete

    • 1、 Delete home, company, favorite address one Delete Home, Working and Saved Addresses

      Click the avatar in the upper left corner → "My Collection" to delete the address of home, company or collection location in personal favorites; Tap “Avatar”on the upper left, select “My Favorite” to delete home, working or other saved addresses.

    • 2、 Delete offline map two Delete Offline Maps

      Click the head portrait in the upper left corner → "Offline map" → "Slide left to delete downloaded map" to delete downloaded offline map; Tap “Avatar”on the upper left, select “Swipe Left to Delete Offline Maps”to remove saved offline maps.

    • 3、 Delete Search Record three Delete Search History

      Click "Search on homepage" → "Clear history" to clear all search records; Tap “Homepage Search History”, click “Clear Browsing History” to delete all search history.

    • 4、 Exit account four Sign out

      Click the avatar in the upper left corner → "icon in the upper right corner" to exit the account. Tap “Avatar”on the upper left, select “Avatar” on the upper right to sign out your account.

Privacy Statement Privacy Statement

By clicking the head portrait in the upper left corner → "Icon in the upper right corner" → "About map" → "Privacy statement". Users can query the "Privacy statement" at the bottom of the interface. The Privacy Statement tells users of Tencent's basic regulations on the collection, use and processing of user information on maps. Users can find and review Privacy Statement by tapping “Avatar”on the upper left corner, and tap the “key” on the upper right corner, then tap “About Tencent Maps”, it will lead to “Privacy Statement”. The Privacy Statement provides users with information of how Tencent Maps collects, uses and processes users’ information.

Mobile phone butler WeSecure

Tencent mobile phone butler is a user information security defense line on the mobile end, with powerful functions such as harassment interception, virus detection and killing, which can detect and kill trojans and phishing websites that steal privacy, and protect users' privacy information security. Tencent WeSecure App provides a shield of information security protection for users’ portable devices. It is effective in protecting users’ private information by blocking spams, scanning viruses, locating and removing Trojans and fishing sites that evade users’ privacy.

In order to better protect user privacy and information security, the mobile phone butler provides privacy function settings such as "harassment interception", so that users can query, modify and delete their own information. To better protect users’ privacy and information security, WeSecure App provides privacy setting features such as “Spam Blocking” and other functions, users can easily review, edit and remove their information.

management information Information Management

  • Query and modification Review and edit

    • 1、 Query avatar and nickname one Review your avatar and your alias

      Click the menu key in the upper left corner“ ”→ "avatar", query avatar and nickname; Tap the button “ ” in the menu on the upper left corner, select “Avatar” to review your avatar and your alias

    • 2、 Query and modify the bound mobile phone number, WeChat, QQ number two Review and edit the linked mobile number, WeChat ID and QQ number

      Click the menu key in the upper left corner“ ”→ "avatar" → "account management", query and modify the bound mobile phone number, WeChat, QQ number. Tap the button “ ” in the menu on the upper left corner, select “Avatar”, then select “Account Management“ to review and edit your linked mobile number, WeChat ID and QQ number.

  • delete Delete

    The user can click the menu key in the upper left corner“ ”→ "avatar" → "account management", clear the relevant data between the mobile phone steward and the bound account. Tap the button “ ” in the menu on the upper left corner, select “Avatar”, then select “Account Management“ to delete any personal information stored in WeSecure App that is received from the linked accounts.

Privacy settings Privacy Settings

  • 1、 Harassment interception one Spam Blocking

    Click "Harassment Interception" to intercept harassed calls and messages; Tap “Spam Blocking” to block crank calls and messages

  • 2、 Album encryption two Photo Encryption

    Click the avatar in the upper left corner or the "slide right" page → "Privacy Safe" → "Set Password" to encrypt the album; Tap “Avatar” on the upper left corner or swipe the page to the right, select option “Privacy Safe Box”, then select option “Set Password” to encrypt your photos.

  • 3、 Secure code scanning and call attribution optimization three Secure QR Code Scanning and Caller ID Optimization

    Users log in to the mobile phone butler, and can use the functions of "secure code scanning" and "call attribution optimization" to protect personal privacy and information security. WeSecure App users can use “Secure QR Code Scanning” and “Caller ID Optimization“ settings to protect their privacy.

Tencent Video Tencent Video

management information Information Management

  • Query and modification Review and Edit

    After Tencent Video logs in, there are five buttons at the bottom of the main interface: "Home", "Hotspot", "VIP Member", "doki" and "My". You can query relevant information through the guidance of four of these buttons. After logging into Tencent Video, users can find five buttons at the bottom of the Homepage, which are “Homepage”, “Popular”, “VIP Member”, “doki” and “Me”. You can review your personal information by using four of the five buttons.

    • 1、 Query offline cache, continue viewing, and all history one Search Offline Cache, Resume Watching and View All History

      Users can query offline cache, continue viewing and all history by clicking the relevant icon of "Home"; Users can search offline cache, resume watching and view all history by tapping option “Homepage”.

    • 2、 Query member message and message category two Search Member Messages, and Message List

      Click "VIP member" → avatar in the upper left corner to query member information and message list; Tapping “VIP Members”, and select “Avatar” on the upper left corner to search membership information and message list.

    • 3、 Query messages, private messages and followed stars three Search Messages, Private Messages and “My Stars”

      Users can click "doki" to query messages, private messages and celebrities they follow; Users can search messages, private messages and the “stars” by tapping “doki”.

    • 4、 Query personal basic information four Search Personal Information

      Click "My" to query personal basic information (nickname, joined doki, following, fans, member information, badge, dynamic, video, small video, my doki), offline cache, viewing history, my watch list, my subscription, messages and private messages. Tapping button “Me”, to search personal information (nickname, subscribed doki, subscriptions, fans, membership information, badges, trends, videos, short videos, my doki), offline cache, view history, my view list, my subscription, messages and private messages.

  • share Share

    Users can share personal information by forwarding and publishing dynamic information. Users can share personal information by forwarding it to a friend or by posting status.

    Click the video in the "hotspot" or the video you are watching to forward and share; Users can choose a video in option “Popular ” or any streaming video, and forward it to friends.

    Click "doki" to publish pictures, text and other dynamic information to doki. Users can also tap button “doki” to post images, words and other status on doki.

  • delete Delete

    Tencent Video provides two main operation modes for users to delete personal information: (1) "left sliding" operation; (2) Click Delete. Tencent Video provides users two methods to delete personal information: (1) swiping left and (2) tapping “delete”.

    • 1、 Delete doki dynamic one Delete Doki Status

      The user can click "doki" →“ ”Button to delete the doki dynamic; Users can tap button “doki”, select button “ ”to delete doki status;

    • 2、 Delete viewing history, my list, and private messages two Delete View History, My Watch List and Private Messages

      Click "My" to delete the viewing history, my watch list and private messages by left sliding or clicking "Delete". Tapping “Me”, to delete view history, my watch list and private messages by swiping left or tapping button“delete”.

Tencent Video Privacy Protection Guidelines Tencent Video Privacy Protection Guidelines

Tencent Video passed《 Tencent Video Privacy Protection Guidelines 》To explain to users the information we collect, the storage of information, the security of information, how we use information, external provision, your rights, changes, protection of minors, other and contact us. Users can click "My" → "Settings" → "Tencent Video Privacy Protection Guidelines" to understand and view relevant content. Tencent Video Privacy Protection Guidelines provides users with the information of our practices of personal information collection, storage, security, using and sharing with third parties. This Privacy Guidelines also informs users details of their rights, and updates, information of minor protection, and our contact information. Users can search and review the Privacy Guidelines by Tapping option “Me”, select “Settings” and tap “Tencent Video Privacy Protection Guidelines”.

common problem Frequent Questions ?

common problem Frequent Questions

【1】 How does QQ software set privacy? 1. How to manage privacy setting in QQ?

Enter QQ software [Open System Settings] ->[Permission Settings] ->[Profile] ->[Permission Settings], and set according to your situation. Login QQ, click “System Settings” -> “Permission Settings” -> “My Profile” -> “Permission Settings” and adjust privacy settings according to your needs.

【2】 How to modify/retrieve QQ password? 2. How to update/retrieve QQ password?

  • 1、 If the security can be verified normally, you can modify the QQ password by verifying the security information and verifying that the account is bound to one of the security tools; one If password authentication feature functions normally, a user can authenticate his/her information or link the authenticated account with a password security tool to update QQ password;

  • 2、 If there is no security tool available, you can enter the official website of QQ Security Center aq.qq.com/ss through your mobile browser to fill in the account appeal. After the number appeal is successful, you can reset the new password and bind the new security tool. two If no password security tool is available, you can log in QQ Security Center official website via a mobile browser at aq.qq.com/ss, filing a petition by offering account information. Once the petition is approved, you can re-set password and link it to a new password security tool.

【3】 How to prevent personal information of QQ and email from being leaked when mobile phones are lost? 3. How to avoid personal information in QQ and QQmail from leaking when your phone is lost?

Don't panic if your phone is lost. Two steps can help you quickly prevent privacy leakage: Don’t panic if you lost your cellphone. Take following two steps to prevent exposing your privacy:

Step 1: Urgently freeze QQ and WeChat Step 1: Lock QQ and WeChat Accounts

Access Tencent 110 to immediately freeze QQ and WeChat accounts, effectively avoiding malicious operations on QQ and WeChat accounts when others log in. Visit Tencent 110 to emergently lock QQ and WeChat accounts to effectively avoid any possible malicious actions by a third party.

Step 2: Modify QQ password Step 2: Update QQ password

Access the QQ Security Center and modify the QQ password. All services logged in using QQ will log out. Visit QQ Security Center to update QQ password. All related services that login via QQ account will automatically log out.

website: http://aq.qq.com/gm Link: http://aq.qq.com/gm

If you are not near the computer, you can also change the password by using your mobile phone to visit this website. You can also visit QQ Security Center via a mobile browser if personal computer is not available.

After these two steps, your QQ and WeChat will be safe. If you are worried about the privacy leakage of the phone book, SMS, online banking, etc. on your phone, it is recommended to erase the phone data remotely. Your QQ and WeChat accounts will be secured after completing the above-mentioned two steps. You can also erase cellphone data including contacts, text messages, on-line banking and etc. remotely to prevent the disclosure of private information on your phone.

IPhone: Use Find My iPhone to erase phone data. usage method: http://help.apple.com/icloud/?lang=zh -cn#/mm6b1aa045 iPhone: use “Search my iPhone” function to erase cellphone data. Method: http://help.apple.com/icloud/?lang=zh -cn#/mm6b1aa045

Android phone: use security software such as mobile phone butler to erase mobile phone data. usage method: http://m.qq.com/anti_theft/login.jsp Android: use mobile security manager or other security applications to erase cellphone data. Method: http://m.qq.com/anti_theft/login.jsp

Finally, please go to the business hall to apply for a SIM card as soon as possible to prevent others from using their mobile phone numbers to defraud or receive your messages. Please apply for a replacement SIM card from your carrier as soon as possible to prevent others from conducting fraudulent activities using your cellphone number or receiving your text messages.

【4】 How to turn on/off QQ login protection? 4. How to turn on/off QQ login protection?

Opening method: Turn on:

Mobile QQ: Mobile QQ:

Log in to QQ ->Settings ->Device lock, account security ->Device lock ->Enable protection -> Confirm to enable, confirm that the mobile phone number is your common number, then select Confirm Mobile Phone Number ->Enter Verification Code -> Login mobile QQ -> Settings -> Device Lock and Account Security -> Device Lock -> Turn on-> Confirm it has been turned on and confirm the mobile number after verifying that it is your common phone number -> Type in verification code -> Turn on successfully.

Successfully open protection;

After the verification is successful, the QQ login protection is successfully enabled. You only need to verify the password to login on this mobile phone, but you need to verify the password and SMS verification code to login on other mobile phones; After verification, QQ login protection is successfully turned on. You only need to type in verification code while logging in QQ on this phone, but you need to type in both password and text message verification code if logging in on another portable device.

QQ Security Center Mobile APP: QQ Security Center Mobile App:

QQ security center mobile phone APP ->security tool ->QQ protection; QQ Security Center Mobile App -> Password Protection Tool -> QQ Protection;

【5】 How to protect your QQ number? 5. How to protect your QQ ID?

In brief, QQ security=using a secure computer+secure Internet habits+setting QQ password protection. Briefly speaking, the QQ security = using secured personal computer + good online surfing habit + setting QQ password protection.

  • 1、 Use a safe PC: one Using Secured Personal Computer:

    1) The safe use of QQ software first depends on the user's access to the Internet on a safe computer. 1) First thing first, a user needs to use a secured personal computer to go online for using QQ safely.

    2) For others or public computers: you should first ask whether the computer is safe enough, check whether anti-virus software is installed and the latest virus feature library is used, and then use it after confirming that the computer is safe. 2) If you are using others’ or public computer: before using the computer, verify that whether the computer is secured, whether it has installed antivirus software and updated most recent virus database.

  • 2、 Develop safe Internet habits: two Good Online Surfing Habit:

    Cultivating a good habit of surfing the Internet will help you stay away from computer viruses, network fraud traps and other hazards. These habits mainly include: Good online surfing habit will benefit you to stay away from computer virus, Internet fraud and etc. Good online surfing habit includes:

    1) Don't use the unofficial version of QQ, try to use the latest version of QQ software; 1) Avoid using unauthorized version QQ, and use the most recently updated version QQ software;

    2) Do not enter QQ account and password in non Tencent official website (or software); How to identify Tencent's official website address; 2) Avoid entering QQ ID and QQ password on websites and in software other than Tencent’s official website/software; how to recognize the Tencent official website URLs；

    3) Do not easily open the files downloaded from the network or transmitted by netizens. Virus scanning should be carried out before opening; 3) Doing a virus scan before opening any files downloaded from the Internet or received from others on the Internet;

    4) Do not visit the unknown security website sent by strangers; 4) Avoid visiting links with unknown security status which is shared by a stranger;

    5) Modify QQ password regularly. 5) Regularly update QQ password.

  • 3、 Set QQ password protection: three Set QQ Password Protection:

    Password protection data is an important credential for users to have QQ accounts. It can help you retrieve QQ passwords more quickly. It also supports user identity verification before important operations (such as password modification). Therefore, password protection can greatly improve the security of QQ accounts. Password protection files is the important evident to prove the ownership of users’ QQ account. You can use it to retrieve QQ password conveniently, and process user ID verification before conducting important changes (such as updating a password). Thus, password protection can greatly enhance the security of your QQ account.

    To ensure the security of QQ, users should set complete password protection data for their accounts. You can log in to the QQ Security Center to set password protection. In addition, QQ Security Center will use various security policies and technical means to protect users' account security in real time. For the security of using QQ, a user should create a complete password protection file by logging into QQ Security Center. QQ Security Center also provides various security protection strategies and technical solutions for real-time protection of your QQ ID security.

    When logging into QQ, the password box anti-theft technology, soft keyboard and Trojan can be used to improve the security of entering passwords. After logging into QQ, QQ's real-time security protection, file transmission protection, website security tips, etc. can provide you with ubiquitous protection. Password-entering anti-theft technology, soft keyboard and trojan detecting can be used to improve the security level of password entering while logging into QQ. Real-time security protection, file transferring protection, URL security reminder and other features will offer you a comprehensive protection.

  • 4、 Download the mobile version of Security QQ Security Center: four Download and Install QQ Security Center Mobile Version:

    If you have a smart phone, it is recommended to download and install the mobile version of QQ Security Center on your phone. You can enjoy game login protection, QQ login protection, QQ coin protection, password modification and other functions. It is advised to download and install QQ Security Center Mobile Version into your smartphone. It offers you game login protection, QQ login protection, Q coin protection, password resetting assistance and other features.

【6】 How do I set privacy in my circle of friends? 6. How to manage privacy setting in WeChat Moments?

  • 1、 Strangers view ten photos: one Make Last 10 Posts Public:

    Setting method: The default setting of the circle of friends is "allow strangers to view ten photos". If you don't want strangers to view, you can enter WeChat and tap [I] ->[Settings] ->[Privacy] ->Close [Allow strangers to view ten photos]. Instruction: The default setting in Moments is “make last 10 posts public”. To change the default setting, you can log into WeChat, click “Me” -> “Settings” -> “Privacy” -> Turn off “Make Last 10 Posts Public”

  • 2、 Don't look at his (her) circle of friends (block the circle of friends): two Do not want to see his/her Moments (Hide Their Posts)

    Setting method: enter WeChat and tap [I] ->[Settings] ->[Privacy] ->[Don't look at his (her) circle of friends] -> Click [+] to add a friend to be blocked. After setting successfully, the messages sent by the other party will not be displayed in your circle of friends. Instruction: Log into WeChat, click “Me” -> “Settings” -> “Privacy” -> “Hide Their Posts” -> Click【+】 to add WeChat friends whose Moments you want to hide. Once completed, his/her Moments posts will not appear in your Moments.

    Cancellation method: enter WeChat and tap [I] ->[Settings] ->[Privacy] ->[Don't look at his (her) circle of friends] -> Click [-] to delete the friend to cancel. After the setting is successful, the content of his or her circle of friends will be displayed in your circle of friends normally. Cancellation Instruction: Log into WeChat, click “Me” -> “Settings” -> “Privacy” -> “Hide Their Posts” -> Click【-】to remove friends. Once completed, his/her Moments posts will appear in your Moments normally.

  • 3、 Don't let him (her) see my circle of friends (content will not be updated to friends): three Do not want him/her to see my Moments (Hide My Posts)

    Setting method: enter WeChat and tap [I] ->[Settings] ->[Privacy] ->[Don't let him (her) see my circle of friends] -> Click [+] to add a friend to be blocked. After the setting is successful, the other party's view of your circle of friends is blank, and any messages you have sent will not be displayed. Instruction: Log into WeChat, click “Me” -> “Settings” -> “Privacy” -> “Hide My Posts” -> Click【+】 to add WeChat friends that you would like to hide. Once completed, your Moments will appear as blank page in his/her searching result, he/she cannot see any of your Moments posts.

    Cancellation method: go to WeChat and tap [I] ->[Settings] ->[Privacy] ->[Don't let him (her) see my circle of friends] -> Click [-] to delete the friend to cancel. After the setting is successful, he can resume normal viewing of the content of your circle of friends. Cancellation Instruction: Log into WeChat, click “Me” -> “Settings” -> “Privacy” -> “Hide My Posts” -> Click 【-】to remove friends. Once completed, he/she can review your Moments posts normally.

【7】 How can I get the WeChat password if I forget it? 7. How to recover forgotten WeChat password?

Scenario 1: There are bound mobile phones If you have a linked cellphone:

Please select [More] ->[Login to other account] ->[Enter mobile phone number] ->[Next] ->[Enter SMS verification code to login] -> After successful login, you can reset your WeChat password. Select “More” on WeChat login page -> “Login Other Accounts” -> “Enter Cellphone Number” -> “Next” -> “Enter Text Message Verification Code” -> reset password after logging in.

Case 2: bound QQ If you have a linked QQ ID:

Please select [More] ->[Login to other account] ->[Login with WeChat/QQ number/email] -> [Enter QQ number+QQ password to log in]. If you forget your QQ password, please log in to the QQ Security Center to change your QQ password. Select “More” on WeChat login page -> “Login Other Accounts” -> “Enter WeChat ID/ QQ ID/ Email” -> “Enter QQ ID and QQ Login Password”. If you have forgotten your QQ password, please reset a new one by logging into QQ Security Center.

Case 3: There is a bound mailbox If you have a linked Email:

Please log in to WeChat Security Center and select [Retrieve Account Password] ->[Bound Email] ->Enter WeChat bound email address -> The bound mailbox will receive a link to modify the password. Please enter the mailbox to modify. Log into WeChat Security Center and select “Account Recovery” -> “Email Linked” -> Enter linked email address -> log into your email to reset your WeChat password, follow the instruction and click the link in the email to reset password.

Case 4: The bound mobile phone/QQ/email has been forgotten or cannot be used If you have forgotten your linked cellphone, QQ ID, email or none of these is available:

Please select [More] on the WeChat login page ->WeChat security center select [Retrieve account password] ->[Retrieve WeChat account password for complaint] -> Submit the complaint information according to the prompt, and log in with the new password if the complaint is successful. Select “More” on WeChat login page -> tap “Account Recovery” in WeChat Security Center -> “Request Password Retrieval” and submit supporting materials according to the instruction. Once the request is approved, you can log into WeChat using a new password.

【8】 Emergency handling method for WeChat account theft 8. Remedial actions when your WeChat account has been hacked

Please click [More] ->[WeChat Security Center] ->[Freeze Account] ->[Enter WeChat or mobile phone number to freeze] ->on the WeChat login page Freeze by binding mobile phone number/QQ number/bank card. Select “More” on WeChat login page -> “WeChat Security Center” -> “Freeze Account” -> “Enter the WeChat ID or cellphone number for the WeChat account that is about to be frozen” -> freeze the account using linked cellphone, linked QQ ID or linked bank cards.

If it is a common device, you can directly freeze it with one click. If it is deemed as a frequently used log in device by WeChat, you can use “One Click Freeze” feature.

【9】 WeChat forgot how to retrieve it? 9. How to retrieve forgotten WeChat ID?

  • 1、 Contact friends to view WeChat one Reach Out to Your WeChat Friend for Your WeChat ID

    It is suggested that you can contact your previous WeChat friends by phone or SMS, and let them view your WeChat personal details interface to view your WeChat signal. You can reach out to your WeChat friend via phone or text message to ask him/her to search and review your WeChat ID in your personal profile.

  • 2、 Check WeChat after logging in by binding two Review Your WeChat ID using Your Linked Login Methods

    If you remember the mobile phone number/QQ number/email address bound by WeChat, please log in to WeChat directly through WeChat binding, and then you can view your WeChat in your profile. If you have a WeChat linked cellphone number, QQ ID or email address, you can log in WeChat using these linked accounts and search your profile for your WeChat ID.

    Switch login method: click [More] ->[Login to other account] ->on WeChat login page [Mobile phone number] or [Log in with WeChat/QQ number/email]. Switch Login Method: Select “More” on WeChat login page -> “Log in with Other Accounts” -> Choose “Cellphone Number” or “WeChat/QQ ID/Email”.

  • 3、 Retrieving WeChat by appealing three Retrieve Your WeChat ID by Submitting a Request

    Please select "More" ->WeChat Security Center ->[Retrieve Account Password] ->Select [Retrieve WeChat Account Password for Appeal] -> Submit complaint materials according to prompts. After successful appeal, SMS will receive WeChat and new password. If the appeal fails, search the "Tencent customer service" applet ->click customer service consulting ->select "WeChat account security" ->The account password is retrieved. Select “More” on WeChat login page -> “WeChat Security Center” -> “Account Recovery” -> “Request Password Retrieval” -> Submit supporting materials according to the instruction. Once the request is approved, you will receive a text message with your WeChat ID and new password. If your request is rejected, search “Tencent Customer Service” mini program, click “Ask Customer Service” -> select “WeChat Account Security” -> “Retrieve WeChat ID and Password”.

    Note: If the appeal is successful, all previous binding relationships will be automatically unbound after logging in to WeChat via WeChat+new password received via SMS, and you can rebind a new mobile phone number/QQ number/email. Notice: if you log into WeChat with WeChat ID and new password that is offered in the text message after your request is approved, all previously linked cellphone number, QQ ID, Email will be unlinked. You may have to reset your linked cellphone, QQ ID and email.

【10】 How to set the permission to view friends' circle photos? 10. How to manage the permission of viewing the WeChat Moments photos?

With regard to the permission to view the circle of friends, there are the following situations: The followings are permissions that you can manage to set for WeChat Moments:

  • No permissions set No Restrictions

    By default, all your friends can view all your photos published in the circle of friends. The Default setting is public to all: all of your WeChat friends can review your posts in Moments.

  • Set evasive person Set “Share to”

    When publishing photos, you can set "who can see": You can set “Share to” before posting anything on Moments

    Public: visible to all friends; All: all contacts can see;

    Private: only visible to yourself; Private: just you can see;

    Partially visible: group according to the address book, and select visible group friends; Share to Just selected contacts: select groups in contacts and only the selected contacts can see;

    Don't show it to anyone: group according to the address book, and select invisible group friends. Don’t Share: select groups in contacts and the selected contacts will be excluded from reviewing your Moments posts.

  • Allow strangers to view ten photos Make Last 10 Posts Public

    Strangers (people nearby, shaking the scene of making friends) can only see 10 recent photos. A stranger (people nearby or friends by shaking) can only review the last 10 posts.

  • View range of circle of friends: Moments View Permission:

    You can choose to allow friends to view the latest three days, the latest half year or all of the content of the circle of friends. You can select “Last 3 days”, “Last 6 months” or “All” to be viewable by friends.

  • Close the friend circle plug-in Disable Moments

    Photos previously published through the circle of friends can be viewed in the personal album. You can still find your photos posted on Moments in your album after you disable Moments.