Unicom users have harsh conditions to upgrade 4G. Are you an undercover sent by China Mobile?!
Advanced anti DDoS VPS present Today, in the 4G market pattern, China Unicom's weak position has been firmly established, but the poor must have something to hate. China Unicom's weak position may also be related to its own policies, which is commonly known as "self inflicted evils".
Recently, a Unicom user disclosed his own experience, which reminds us of this brain disabled strategy of the operator. Mr. Hu, a Unicom user, has been in trouble recently. He has not only failed to upgrade to 4G, but also encountered all sorts of bad things. Mr. Hu's Unicom iPhone 5s contract machine is a 3G card package with a contract period of 30 months and a package price of 396 yuan. However, when his contract expired and he wanted to upgrade the 4G package, the customer service of Unicom told him that it was OK to change the package, but the price could only be increased, and the package change could not be handled in the month when the contract expired, which meant that Mr. Hu's package was equivalent to 31 months of performance. This is not the end of it. Because he was inexplicably bound to a group customer, Mr. Hu was unable to change the package. He wanted to untie it but was "kicked" by the customer service of Unicom. So far, his problem has not been solved.
The overbearing clause that the package is high but not low has been reported many times before. It can only be changed to a higher level package, rather than a lower level package. This makes consumers very angry, and some people even cancel their numbers because of this. As we all know, the current 4G situation of Unicom is very bad. Just when all operators are encouraging online users to upgrade to 4G, Unicom's harsh 4G upgrade conditions will undoubtedly turn away many users, even high-end users.
In the fierce market competition environment, operators are not only trying to expand the market, but also trying to maintain their online customers. But from the current point of view, only China Mobile has done a good job in maintaining customers. Most of China Mobile customers can easily upgrade 4G, and there are few preferential packages only for new users. In terms of 4G package activities, although China Mobile has set the minimum consumption for participating activities, it can let customers freely choose packages. Look again at China Unicom and Telecom, which are relatively rigid in maintaining customers. Take the package activities, for example, the same minimum consumption has set the content of the package, which is inferior to China Mobile in perception. China Telecom also has some preferential activities only for new users, and from the case of Mr. Hu, China Unicom has set many obstacles in upgrading 4G.
The market leaders do a better job of maintaining customers, while the weak ones do a worse job, Advanced anti DDoS VPS Is this the so-called stronger, the weaker? In this view, it is not unreasonable for China Mobile to take the lead in the 4G market. Although China Mobile has taken the lead in the 4G market, its own customer service is also relatively perfect. The competition in the communication market has become very fierce. In order to break through the competition, it is important to keep innovating and not talk about your own backlegs. This is a typical example of China Unicom's backlegs. If you don't pay attention to existing customers, even if new customers are attracted, you will also face the situation of continuous loss of old customers, which is not worth the loss.
