Camillo piano warranty and repair regulations
Camillo piano warranty terms:
1、 One year replacement, one year from the date of sale of the piano (subject to the date recorded in the customer's purchase invoice). If there are quality or performance problems found in the product, you can enjoy free replacement service.
2、 The 10-year warranty, in the free warranty period, piano failure, and within the scope of warranty, customers please go to the piano dealer, show "Piano warranty" and purchase certificate (sales invoice issued by our company's designated dealer with "dealer authorization") for repair.
3、 Life long maintenance: all Camillo piano series products enjoy life-long maintenance service.
4、 During the free warranty period, the piano fails in normal temperature and humidity environment, and it is confirmed that the fault is caused by production quality problems, which belongs to the free warranty scope. include:
1) Fracture of cast iron plate
2) The chord plate is cracked and the chord shaft is loose, which can not guarantee the intonation
3) The key was deformed and broken, the hammer was degummed seriously and the shell was degummed seriously
4) Broken mallet handle
5) Pedal fracture and failure (except due to transportation and moving)
6) Paint shedding due to poor fabrication
5、 Piano failure, within the scope of free warranty, should be free of charge for customers to replace parts and maintenance, to ensure the quality and performance of the piano.
Piano warranty and repair regulations
6、 Beyond the free warranty period, or in the free warranty period, the following situations do not belong to the scope of free warranty; the expenses (service fees, material fees, etc.) incurred by customers insisting on maintenance or providing services shall be borne by customers:
1) Can't show the piano warranty and purchase certificate (sales invoice issued by the distributor designated by our company with the dealer authorization letter),
2) The warranty is inconsistent with the real object or beyond the warranty period
3) Failure and damage caused by incorrect movement, handling and use after purchase
4) It has been disassembled and disassembled by non designated professionals
5) Normal wear and aging of shell paint plate in use
6) Failure and damage caused by excessive humidity, dryness or sudden change of temperature
7) Damage caused by irresistible factors such as fire, earthquake, flood, lightning strike and other natural disasters
7、 During the free warranty period, customers need to pay maintenance fees (service fee, material fee, etc.) for replacement and installation of consumables.
8、 This regulation and the warranty of related products are applicable in mainland China.
9、 Please keep the warranty form with the product properly and do not make up for the loss.
10、 This regulation does not limit the legal rights and interests of users. For the maintenance of products after the free warranty period, customers are requested to consult the dealers designated by our company with the "power of attorney".
This warranty is provided by the manufacturer of Camillo piano in Germany. The quality guarantee is guaranteed by the 140 year exquisite craftsmanship of Camillo piano. The scope of this warranty is limited to the people's Republic of China and only to the brand-new piano purchased from the authorized agent of Shanghai huyuefu Piano Co., Ltd. This warranty is the only express warranty provided by Camillo piano. It completely replaces and excludes all other express warranty. In addition, all implied warranty (including but not limited to implied warranty of merchantability and fitness for a particular purpose) is limited to the express warranty period.