Tencent customer service

• 1.1 Tencent products: refer to the software products operated by Tencent, including computer clients, mobile terminals, web pages, HTML5 (H5), TV terminals and other terminal forms of software products.
• one point two Tencent product agreement: refers to the corresponding agreement rules of Tencent products, including but not limited to software license and service agreement, privacy protection guidelines. Specific links can be queried on the corresponding product PC official website, APP and other terminal entrances, or you can contact us for consultation.
• 1.3 Minors: refer to natural persons who use Tencent products and services and are under 18 years old.
• 1.4 Parents: legal guardians of minors with civil capacity.
• one point five Tencent account: To use and enjoy Tencent products, the QQ number or WeChat account you apply for or use is the Tencent account. The application and use of the QQ number and WeChat account should comply with Tencent's Tencent Service Agreement 、 QQ Number Rules 》And Tencent WeChat Software License and Service Agreement Specification of.
• 1.6 Product data: any electronic or other records of information generated by users through the use of Tencent products, including but not limited to consumption records, login records, and use records.

• 2.1 [Scope of Application of the Agreement] This agreement is between you and Tencent to help you solve problems encountered in using Tencent products and provide customer services.
• 2.2 [Contents pointed out in this license agreement] The licensed contents under this agreement refer to the licenses and services provided by Tencent to users, including but not limited to Tencent customer service software (hereinafter referred to as "this service").
• 2.3 [Agreement Relationship and Conflict Clause] This agreement is deemed as Tencent Service Agreement and Tencent WeChat Software License and Service Agreement 、 QQ Number Rules 、 WeChat Personal Account Usage Specification The supplementary agreement of is an integral part of it and forms a unified whole with it. In case of any conflict between this Agreement and the above contents, this Agreement shall prevail. The content of this agreement also includes the relevant agreements and business rules that Tencent may continuously publish on this service. Once officially released, the above contents shall be an integral part of this agreement, and you shall also comply with it. At the same time, when you use Tencent customer service software and services based on specific Tencent products, you should also comply with the corresponding specific Tencent product rules.

• three point one [Content of this service] This service refers to customer services such as guidance, consultation, answer and handling of minors protection, payment recharge, account use, value-added services, etc. encountered by users when using Tencent products.
• three point two [Form of this service] You can log in to the official website of Tencent customer service PC（ https://kf.qq.com/ ）, Tencent customer service WeChat applet (the name of the applet is "Tencent customer service"), Tencent customer service telephone voice channel, Tencent minor parent service platform WeChat applet dedicated to the protection of minors, and customer service using Tencent products.
• 3.3 [Scope of the Service License] Tencent gives you a personal, non transferable and non exclusive license to use the software. You can install, use, display and run this software on a single terminal device for non-commercial purposes. You can make a copy of the software in computer readable form for the purpose of using the software and services, only for backup. The backup copy must contain all copyright information contained in the original software. All other rights not expressly authorized in this clause and other terms of this agreement are still reserved by Tencent. You must obtain the written permission of Tencent when exercising these rights. Tencent's failure to exercise any of the above rights does not constitute a waiver of such rights.

• 4.1 You can obtain the software directly from Tencent's website or from a third party authorized by Tencent.
• four point two If you obtain the software or the installation program with the same name as the software from a third party not authorized by Tencent, Tencent cannot guarantee the normal use of the software, and will not be responsible for the losses caused to you.

• five point one Tencent may have developed different software versions for different terminal devices. You should download the appropriate version for installation according to the actual situation, and you should not install this software on other terminal devices without the express permission of Tencent. Tencent will not bear any responsibility for the risks and losses caused by your failure to correctly install the appropriate software version.
• 5.2 After downloading the installation program, you need to install it correctly according to the steps prompted by the program.
• 5.3 In order to provide more high-quality and safe services, Tencent may recommend you to install other software when installing this software. You can choose to install or not.
• 5.4 If you no longer need to use the software or need to install a new version of the software, you can uninstall it by yourself. If you are willing to help Tencent improve its products and services, please tell us the reason for uninstallation.

• six point one In order to enhance the user experience and improve the service content, Tencent will constantly strive to develop new services and provide you with software updates from time to time (these updates may take the form of software replacement, modification, function enhancement, version upgrade, etc.).
• six point two In order to improve the user experience and ensure the security and functional consistency of the service, Tencent has the right to update the software without special notice to you, or change or limit the effect of some functions of the software
• 6.3 After the release of the new version of the software, the old version of the software may not be available. Tencent does not guarantee that the old version of the software will continue to be available. Please check and download the latest version at any time.

• seven point one It is a basic principle of Tencent to protect users' personal information. Tencent will take reasonable measures to protect users' personal information. Tencent adopts professional encryption storage and transmission mode for relevant information to ensure the security of users' personal information.
• 7.2 Tencent will use various security technologies and procedures to establish a sound management system to protect your personal information from unauthorized access, use or disclosure.
• seven point three In the process of using this service, you may need to use some necessary information or authority. For example, when you initiate a consultation, appeal or complaint, for the security of your account, we may need you to provide account related information in advance to verify your identity. At the same time, in order to contact you easily or help you solve problems, we may also need you to provide personal information, including but not limited to: name, mobile phone number, city/region, ID card and other relevant information. In addition, we will also collect your communication information with us (including text/pictures/audio/video/call records) and other necessary information related to your needs. When you want to use this service to solve your consultation about using specific Tencent products, we also need you to authorize us to obtain your relevant information collected by specific Tencent products. This information is collected to help you solve the problem. If you refuse to provide the above information, we may not be able to give you timely feedback on the processing results.
• 7.4 Without your consent, Tencent will not disclose your personal information to any company, organization or individual other than Tencent, unless otherwise stipulated by laws and regulations.
• seven point five Tencent attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the written consent of your parents or legal guardian before using Tencent's services.
• 7.6 You can also agree on how Tencent customer service will collect, use, store and protect your personal information and what rights you enjoy Tencent Customer Service Privacy Protection Guidelines Learn more.

nine point one Tencent is the intellectual property owner of the software. All copyright, trademark right, patent right, trade secret and other intellectual property rights of the software, as well as all information related to the software (including but not limited to text, pictures, audio, video, charts, interface design, layout framework, relevant data or electronic documents, etc.) are protected by the laws and regulations of the People's Republic of China and corresponding international treaties, Tencent enjoys the above intellectual property rights, except for the rights that relevant obligees should enjoy according to the law.

9.2 Without Tencent Or relevant obligee You agree in writing that you shall not implement, utilize, or transfer the above intellectual property rights by yourself or by licensing any third party for any commercial or non-commercial purposes.

ten point one You understand and agree that this software, like most Internet software, may be affected by many factors (including but not limited to user reasons, network service quality, social environment, etc.); They may also be harassed by various security issues (including but not limited to other people's illegal use of user information for real harassment; other software downloaded and installed by users or other websites visited by users may contain viruses, trojans or other malicious programs, threatening the security of your terminal device information and data, and then affecting the normal use of the software). Therefore, you should strengthen the awareness of information security and personal information protection, and pay attention to password protection to avoid losses.

10.2 You shall not create, publish, use or disseminate malicious programs used to steal QQ numbers and other people's personal information and property.

ten point three Tencent and you are jointly responsible for maintaining the security and normal use of the software. Tencent will take necessary technical measures reasonably and prudently to protect the security of your terminal equipment information and data in accordance with industry standards, but you acknowledge and agree that Tencent cannot provide any guarantee in this regard.

ten point four Under no circumstances should you trust loans, ask for passwords or other network information involving property. If property operation is involved, please verify the identity of the other party first, and pay attention to Tencent's tips on preventing fraud.

11.1 This software may use third-party software or technology (including open source code and public domain code that may be used by this software, the same below), and this use has been legally authorized.

eleven point two If this software uses the software or technology of a third party, Tencent will, in accordance with the relevant laws and regulations or agreements, display the relevant agreements or other documents in the form of attachments to this agreement, packaging in the specific folder of this software installation package, etc. They may be in the form of "software use license agreement", "license agreement", "open source code license" Or in other forms. The above-mentioned agreements or other documents in various forms are an integral part of this agreement and have the same legal effect as this agreement. You should comply with these requirements. If you fail to comply with these requirements, the third party or state authority may file a lawsuit, fine or take other sanctions against you and ask Tencent for assistance, and you should bear your own legal responsibility.

eleven point three Any dispute arising from the software or technology of a third party used by the software shall be settled by the third party, and Tencent shall not bear any responsibility. Tencent does not provide customer service support for third-party software or technology. If you need support, please contact the third party.

twelve point one When you download, install and use this software, it is deemed that you have read and agreed to be bound by this agreement. Tencent has the right to modify the terms of this Agreement when necessary. You can refer to the relevant agreement terms in the latest version of the software. After the terms of this agreement are changed, if you continue to use the software, it is deemed that you have accepted the modified agreement. If you do not accept the modified agreement, you should stop using the software.

12.2 This agreement is signed in Nanshan District, Shenzhen, Guangdong Province, the People's Republic of China.

12.3 The establishment, effectiveness, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the mainland of the People's Republic of China (excluding conflict laws).

twelve point four If there is any dispute or controversy between you and Tencent, it should first be settled through friendly negotiation; If the negotiation fails, you agree to submit the dispute or controversy to the competent people's court in the place where this agreement is signed.

12.5 The headings of all clauses in this Agreement are only for convenience of reading, and have no actual meaning, and cannot be used as the basis for interpretation of the meaning of this Agreement.

12.6 The terms of this agreement are partially invalid or unenforceable for whatever reason, and the remaining terms are still valid and binding on both parties.