The system maintenance sent the ticket "cabbage price" to China Eastern Airlines that the order was valid

　　 The discount range of some air tickets is up to 0.4%. The lawyer said that this treatment method is in line with the law

In the early morning of the 17th, a netizen said that the official APP and website of China Eastern Airlines were suspected to have broken down, and some tickets were discounted by 0.4%. You can travel to Kunming, Wuxi and travel in first class with less than 400 yuan. In response, the official of China Eastern Airlines said on the morning of the 17th that this "cabbage price" ticket was sold during system maintenance, and all tickets successfully paid and issued are valid. The lawyer said that this treatment was in line with the law.

　 China Eastern Airlines first-class round-trip less than 400 yuan?

In the early morning of the 17th, some netizens announced that the official APP and website of China Eastern Airlines were suspected to have failed, and the price of a large number of round-trip tickets was less than 10% of the full price ticket price. As can be seen from the screenshots of APP released by netizens, the price of first-class flight from Wuxi to Kunming on December 8 was 180 yuan, while the price of first-class flight from Kunming to Wuxi on December 9 was only 170 yuan, and the round-trip ticket discount was 0.4%. In other words, you can travel to Kunming and Wuxi in the first class of China Eastern Airlines for less than 400 yuan. By the afternoon of the 17th, the price of first-class round-trip tickets for the same trip had reached 3400 yuan.

A netizen told the Beijing Youth Daily that he bought the first class air ticket of China Eastern Airlines from Shanghai to Guangzhou at about 3:00 a.m. on the 17th, and the full price of the round-trip ticket including tax was only 680 yuan, "She knew that I had plans to go out and play. She told me on the phone that I could check the tickets of China Eastern Airlines and get first class for a few hundred yuan. I didn't believe it until I opened the APP and found that the round-trip tickets from Guangzhou to Hangzhou were only 340 yuan. I was stunned and hurriedly placed an order to buy the tickets. But in the morning, I was always worried about whether the airline would refuse to accept such a big failure. "

The reporter of Beiqing Daily found that many netizens had published their records of China Eastern Airlines tickets purchased at low prices on the Internet. Some netizens admitted that they bought 14 first-class tickets at one go after seeing the ultra-low price.

　　 China Eastern Airlines responded that all tickets issued are valid

In response, the official microblog of China Eastern Airlines reported on the morning of November 17 that all tickets sold by China Eastern Airlines during system maintenance (paid successfully and issued tickets) were valid and passengers could use them normally.

China Eastern Airlines said that it would also select representatives from passengers who bought tickets in the morning of November 17 to participate in the new A350 pickup ceremony of China Eastern Airlines integrating a new generation of passenger service system on November 30. Many netizens said in their comments that China Eastern's "admission" was "really generous".

In another announcement released on the official website of China Eastern Airlines, China Eastern Airlines said that the reason for this "cabbage price ticket" incident was: "There were abnormal parameters during price maintenance, which led to the abnormal ticket price of some online sales platforms. China Eastern Airlines and relevant technical units have completed the repair in the early morning."

　　 The lawyer said that if he refused to recognize the validity, he could sue

Han Xiao, a lawyer from Beijing Kangda Law Firm, told Beiqing Daily that the tickets sold in such cases should be valid. When a consumer buys a ticket and the ticket is issued successfully after normal payment, the two parties actually form a transportation contract relationship. However, the internal system error of the airline does not comply with the legal provisions of the Contract Law on the invalidity of the contract, so it is correct for the airline to recognize the validity of the ticket.

Han Xiao said that if the airline refused to acknowledge the validity of the ticket sold, consumers could complain to the CAAC Consumer Center or the Consumer Association. If they could not solve the problem, they could sue the court and require the airline to bear the liability for breach of contract. Article/Our reporter Qu Chang