To push trade union services into the field of urban public life, and set the love relay station along the street in the area where outdoor workers work is relatively concentrated, is to establish the awareness of workers as the main body and realize that where there are workers, there are trade unions and services.

In Pudong New Area of Shanghai, the "outdoor workers' love relay station" is gradually being pushed to the 2.0 upgrade version - a relay station that provides services such as drinking water, summer heating, meal heating, mobile phone charging, rest and toileting for urban outdoor workers such as sanitation workers and takeaway boys. It is no longer just a place for outdoor workers to rest and relax, but is included in the four level service system of Pudong workers, It becomes the space for interaction between workers and trade unions and the carrier for extending the service arm of trade unions. (See the Workers' Daily on February 19)

It is the basic responsibility of trade unions to safeguard the legitimate rights and interests of workers and wholeheartedly serve the masses of workers. "When the stage is ready", we should invite "Jiao Er" to come up and "sing a good show". In other words, after the establishment of the trade union organization, we should try our best to take the initiative. On the one hand, we should let the workers find the trade union when they have difficulties. On the other hand, we should aim at and meet the diversified needs of the workers and the masses, build a "workers' home" that the workers recognize and like, and truly make "safeguarding the legitimate rights and interests of workers and serving the workers and the masses wholeheartedly" come true.

The Shanghai Pudong Trade Union has built a "love relay station for outdoor workers", which not only solves the practical problems of outdoor workers, but also allows these workers to understand the trade union and participate in activities in a specific place. The trade union has more "ports" to play its service functions. It is these "warm homes" that can be seen everywhere, accessed at any time, and available on demand that establish a good image of "the original trade union is so intimate" in the minds of employees.

The wise change with the times, and the wise follow the events. Trade union work should keep pace with the times and follow the trend. In fact, among the first batch of love relay stations of the Pudong Trade Union, "40% of them are self built by enterprises within the system". With the emergence of new business forms and the change of employment forms of workers, trade unions are required to constantly innovate their organizational forms, their home building models and their service modes. The outdoor workers scattered in business circles, buildings, communities and even on the streets and alleys include both traditional sanitation workers, traffic police, and new business workers such as express boys. They are different from the workers concentrated in a certain unit and have a fixed place for activities. They need a position where they can communicate, study, rest and have fun, especially the new workers need to know more about the "window" of the trade union.

The trade union in Pudong has broken the limitation of the unit, pushed the trade union service to the field of urban public life according to the needs of the staff, set the love relay station along the street in the area where the work of outdoor staff is relatively concentrated, and even set up a place where "hundreds of thousands of yuan of commercial rental profits a year originally". To build a "warm harbor" in the public sphere is to firmly establish the awareness of workers as the main body and realize that where there are workers, there are trade unions and services.

Serving staff, accuracy is the essence of the topic. The love relay station of Pudong Trade Union is an embodiment of efforts to be close to the staff and workers, actively expand the work field and increase service projects. Whether the workers and staff are interested in the work carried out by the trade union and the activities organized by the trade union depends on whether the trade union activities are attractive, and the key to this attraction is whether it is related to the vital interests of the workers. Through accurate research on the needs of outdoor workers, the Pudong Labor Union found that hot meals, a cup of hot water, intermittent stops, mobile phone charging, and even reading and learning are urgently needed by outdoor workers. This requires the trade union to actively expand its work area, increase its service items, and perform its service functions in a practical and accurate manner according to the needs of employees.

Moreover, the trade union in Pudong has constantly upgraded its own service functions and means, greatly improving the accuracy of services. In fact, after the launch of the first batch of stations, the Pudong Trade Union found in the "look back" survey that the awareness of workers on the stations was not high, some stations' facilities and equipment were not perfect, and the site service measures needed to be strengthened. Therefore, to upgrade the "patch" measures, the Love Relay Station needs to expand the site nearby and introduce public welfare projects. There are more and more express delivery boys coming in and going out, and book borrowing records are more and more frequent, which shows that the effect is gratifying.

In fact, local trade unions have explored many practical actions similar to love relay stations. Jiangsu, Shandong and other places have explored the establishment of truck drivers' homes. Fuzhou, Changsha and other places have upgraded the "love house" to solve the problem of two child care.

Only when the trade union is promising, can it have a position. "promising" means doing things, especially serving the masses of workers and staff wholeheartedly. "Having a position" is not only the status, but also the foundation of the trade union's foothold and development. In view of the most direct and practical problems that employees care about most, we should provide more accurate and warm services, so that employees can really feel the warmth of the trade union organization, and let employees have more real sense of gain and happiness. Only then can the image of a service-oriented trade union be truly established.