Speak deeply and speak shallowly, according to the temperament of employees; "By the way" nagging at home, quietly cut to the point; Communicate more, complain less, encourage more, blame less——
[Our family heirloom visits, changes and changes, heart to heart talks] Listen to the "housekeeper" talk about "heart to heart talks"
Zhao Chunqing's paintings
"I sometimes joke: in the factory, my mouth is the most widely used. Why? The frequency of heart talk is once a week, which is much more than this! Some of the reasons for heart talk are that the employees' assessment mood is not smooth, some parents are ill, and some couples are fighting and worrying..." Tian Yinfeng in front of the reporter is a warm and cheerful "housekeeper".
As the director of the wool shop and secretary of the party branch of Qifeng Company of Jilin Chemical Fiber Group, Tian Yinfeng is a senior "excellent ideological and political worker" of the group, and the party branch of the workshop led by her is also the "red flag party branch" of the group company. It is not unrelated to her deep understanding of the way of "heart to heart talk" that she can obtain such honor.
"Being good at observing the subtle changes of employees and being familiar with the situation of employees both at home and abroad is the premise of good heart to heart talk." Tian Yinfeng is always right when talking about his years of experience. On the day of the reporter's visit, she "talked" with Xing Sufen, a female worker who was about to retire. It turned out that careful Tian Yinfeng found that old Xing was not looking well these two days. Based on her understanding of the family life of employees, she judged that old Xing must have quarreled with her husband again. "When two people are in a hurry, don't go against the wind, or you won't have a quarrel? Besides, your husband is working three shifts, so you have to understand more! Your job operation was up to standard, but in case of a safety accident due to the quarrel between two people, what will you do in the future.
"There are many skills in heart to heart talk, such as speaking deeply and shallowly, and talking more and less. We must be careful according to the nature of the event and the temperament of the staff", Tian Yinfeng smiled. Liu Xi, a "post-90s" female worker, is versatile. Recently, she became a full member of the workforce and said she didn't want to do anything because of her "poor health". "She's young and strong, and it's certainly not because of this that she resigned!" Tian Yinfeng, who was cherishing her talent, inquired privately and found out the reason - Liu's recent frustration with the boy in his class inevitably led to ideological fluctuations. "Liu Xi is quiet and introverted. It's not easy to talk about the object directly. If she pierces this layer of window paper, she may not be able to hang on her face." Tian Yinfeng gave Xiao Liu a "dragonfly touch on the water": "Life is not as good as what you want. You can't leave something behind, otherwise, you will not be able to do anything for long in the future. On the contrary, the more frustrated and brave people are attractive and promising. You have always performed well on the post, and you can actively record and publish board reports for team meetings. We all like you. Well, if you don't feel well, I'll give you a week's leave to go home and have a rest! " Sure enough, seven days later, Liu Xi returned to his post in high spirits.
"The timing of heart to heart talks is also very important. Usually, you talk to someone quite formally, but the other person does not want to talk much. Therefore, once you leave the workshop, you 'incidentally' chat with the staff and quietly cut to the main topic. The other person is very relaxed, and the effect is natural". Tian Yinfeng's thick notebook is full of "heart to heart talks", she told reporters, The Group's Party Committee will personally check the "heart to heart talk records" of grass-roots units every quarter. Such notebooks are "in the hands of the company's party affairs personnel and management personnel".
Speaking of the importance of "heart to heart", Tian Yinfeng felt deeply: "relying on rigid management of the system, the staff union has resistance and talks freely, which can effectively shorten the distance with the staff, resolve their ideological problems in a timely manner at the lowest cost, eliminate estrangement, and promote harmony. Sometimes it even takes only three or two sentences to make the other party subjectively agree with your management measures, and actively cooperate, so that it can be twice as effective as half the effort!"
"Putting people first and doing a good job of 'heart to heart talk' is also an important carrier for enterprises to care for employees, timely dredge their psychological emotions, and guide their healthy development." Liu Hongwei, secretary of the Party Committee of Jilin Chemical Fiber Group, told reporters that over the years, the company's party organizations at all levels have insisted on carrying out "three must visit and two must talk", the latter is "thinking fluctuation must be talked about, and job transfer must be talked about" And put it into the assessment category of party building work, and write it into the "responsibility statement" of grass-roots party building. The work of heart to heart talks failed, and the assessment of party building failed.
On the desks of Jilin Chemical Fiber management personnel, the reporter saw that the three-dimensional crystal inscription of "Code of Conduct for Cadres" was placed in striking places. "More communication, less complaint, more encouragement and less blame" was one of them. It is understood that in recent years, Jilin Chemical Fiber has also followed the pace of the information age, constantly innovated the way of "heart to heart talk", successively opened "online forum", QQ and WeChat heart to heart talk platforms, listened to the voice of employees from multiple angles, talked heart to heart with employees through multiple channels, answered questions and helped solve production and life problems for employees in a timely manner, reflecting the thick humanistic care of the enterprise, It has achieved good results of "cohesion for development". (Note: the name of the "talking object" in the article is a pseudonym)
