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The project was officially launched in December 2017 -
2018 Spring Festival grey survey success -
Officially launched at the end of February 2018, opening the women's clothing industry for the first time -
In March 2018, it became an important interest of powerful merchants -
In early April 2018, men's wear, underwear and children's wear industries were opened -
The general package of the whole industry will be opened in late May 2018
Improvement of labor efficiency Daily problem automation service 
Night&Weekend Inquiry Undertaking 7 * 24 hours online 
Service efficiency improvement 100% response to the campaign 
Wangwang response speed increased 1 second quick response
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Intelligent knowledge base -
• General knowledge base -
• Industry knowledge base -
• Custom Knowledge Base
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Welcome -
• Greet like a person -
• FAQ Self service Query -
• Intelligent recommendation
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Pre sales intelligent shopping guide -
• Automatically identify product links -
• Automatically grab commodity parameters -
• Manage product settings Personalized answers
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Code selection intelligent recommendation -
• Applicable to clothing and footwear businesses -
• Get buyer data automatically according to the configured size chart elements -
• Read the size chart configuration relationship and make intelligent recommendation
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After sales intelligent service -
• Support intelligent reply after direct manual reading of order status for after-sales problems -
• General knowledge base -
• General knowledge base
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Anthropomorphic service -
• Repeated questions, multiple answers, random chat, interactive intelligent reply -
• 360 cold jokes randomly sprayed -
• General knowledge base
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Seamless to manual -
• Custom care form -
• The transfer manual is not available, offline message diversion processing -
• Offline message assignment customer service diversion&automatic diversion
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Data Kanban -
• Intelligent diagnostic report -
• Basic reception data list -
• Welcome message card data -
• Transfer to manual data analysis
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Han Yan Clothing 1688 Xiaomi is an enterprise Improve service efficiency by 50% To improve the ability of store inquiry conversion. 
Nan Tao Clothing 1688 store Xiaomi 328 big promotion assistance, Customer churn directly reduced by 20% , what a nice teammate! 
Tao Chuan Clothing Shop honey for us More than 60% of the complicated mechanical problems have been solved, The customer service staff have the learning time to improve their own ability. In the relationship with customers, there are also important actions such as maintenance and return visit. 
Ge Ming Clothing Xiaomi of 1688 Store helps the store improve its response speed, reduce the pressure on manual customer service and improve the service effect. Bosses should quickly eat the Amway of "Xiaomi of 1688 Store"! 
Huang Zheng's Clothing 1688 Xiaomineng Undertake more than 60% of the consultation volume of the store alone , answered thousands of questions, It saves 70% of your labor 。 You used to have 10 customer services, but now you only need 3. If you put the energy of these 7 people into improving customer service, how much more money will you earn in a year!!! 
Xianman Clothing Promote greatly Tiandian Xiaomi reception accounts for 76% Only 1/3 of them are transferred to labor, and the other 2/3 are completely solved by store honey! It not only saves time and effort, but also improves the conversion rate. This time, the transformation of new customers was greatly promoted last time one point five Times, it's really great!