If you are a seller, please enter the "My 5173 → I am a seller → My order management" page to view the order transaction status.If the order is cancelled, click "Cancellation Reason" to view the reason for cancellation of the order, or click "Details" to view the specific details of the order.
If you are a buyer, please go to "My 5173 → I am a buyer → I buy goods" and click "Cancellation reason" to view the reason for order cancellation.
Many users do not understand why the order was canceled during the transaction. The following are common reasons for order cancellation:
1. Seller reason (1) Seller's commodity problem If the goods published by the seller are inconsistent with the description of the goods, that is, inconsistent with the physical information, or the seller is out of stock.
(2) The seller cannot deliver goods in time For example, the seller's phone cannot be connected, QQ cannot be contacted, power failure, network disconnection, and online transaction cannot be conducted.
(3) The role of the seller's account If the seller's game account password is wrong, the customer service cannot log in;The game account is blocked, the equipment is locked, etc., and cannot be traded;Or the account is bound and cannot be unbound, resulting in the cancellation of the order.
2. Buyer reason
(1) The buyer selects the wrong product The buyer selects the wrong game area service and camp, which leads to the cancellation of the transaction;Or the buyer is not satisfied with the account number and cancels the transaction.
(2) The buyer can't get in touch The purchase and contact information provided by the buyer is incorrect;Or the buyer did not trade in time, and customer service could not contact the buyer through QQ, SMS, or phone.
(3) Buyer requests The buyer felt that the account information was incomplete or the account was unsafe, which led to the cancellation of the order.
3. Third party reasons For example, the game operator's system maintenance, unlocking failure, file returning and other problems led to the cancellation of the order.
