Website commentator Zhang Xue

According to the Workers' Daily, in recent years, the Federation of Trade Unions of Wuchang District, Wuhan City, Hubei Province has actively promoted the construction of the "court+trade union" labor dispute litigation mediation docking mechanism, and has gradually explored and formed the "four emotions mediation method" for litigation mediation docking over many years of practice. At the end of 2023, Wuchang District's "litigation mediation docking and labor dispute resolution work method" was selected as the national "maple bridge work method" by the Central Political and Legal Commission.

It is the legal right and obligation of trade unions to participate in the settlement of labor disputes. It has always been the goal of trade union organizations to resolve labor disputes at the grass-roots level to the maximum extent and in the bud. As one of the first trade union organizations in Hubei Province to actively explore a new mode of diversified settlement of labor disputes with the court, the Wuchang District Federation of Trade Unions has actively promoted the construction of the "court+trade union" labor dispute litigation and mediation docking mechanism in the past four years, which has not only achieved the "double improvement" of the number of mediation cases and the success rate of mediation, Moreover, it has made remarkable achievements in expanding the new path of employee rights protection services. With efficient services and pragmatic achievements, the efforts of Wuchang District Federation of Trade Unions to participate in labor dispute settlement have won the recognition and support of the broad masses of workers.

Explore diversified solutions to labor disputes, focusing on "behavior" and "emotion". The key to the success of the "Four Emotions Mediation Method" lies in the word "emotion". On the basis of "understanding the facts of the case", the mediator "integrates the truth" in the mediation work with the awareness of "like I'm suing", "draws closer feelings" and strives for trust through more greetings and common ways, and then gains understanding and support in the process of "exchanging feelings" with the parties, finally reaching agreement and solving problems. In other words, mediators not only objectively determine the facts and accurately apply the law in their work, but also put themselves in the position of the parties to see the problem from the point of view of the parties, and have both flexibility and reason in mediation methods. In this way, we have not only solved the "law knot", but also solved the "heart knot", and truly achieved the "intention" in the method of safeguarding rights and "feeling" in the service of staff.

At the 18th National Congress of the Chinese Trade Union, it was proposed that we should do a good job of rights protection service with heart and emotion, and actively participate in the diversified solution of labor disputes. To resolve conflicts and disputes in a substantive way, we should not only rely on cold laws and regulations, but also provide warm and good reassurance, so that employees can feel the true feelings of the trade union to resolve their difficulties and anxieties. The Wuchang District Federation of Trade Unions created a new model of rights protection service with the "Four Emotions Mediation Method", which is a microcosm of trade unions at all levels throughout the country constantly improving the effectiveness of rights protection work with quality, effective and more cordial services. The right protection service has true feelings, and the working methods have warmth. The trade unions at all levels have explored good experience and good methods in building a new mechanism of diversified labor dispute resolution, such as "court+trade union", with their hearts and feelings, so that the "maple" scene in the labor field in the new era will be more "human" beautiful.

Not long ago, the All China Federation of Trade Unions issued the Measures for Trade Union Labor Participation in Labor Dispute Resolution, which not only expanded the way and path of trade union participation in labor dispute resolution for a long time, but also laid a more solid institutional foundation for trade unions at all levels to continuously consolidate the foundation for enhancing feelings with workers and improving the effectiveness of rights protection work. It is believed that in the future, trade unions at all levels will provide more timely, efficient and considerate rights protection services for the staff and workers through more qualitative, effective and compassionate actions, and further demonstrate the warmth of trade unions as "mothers" in building harmonious labor relations.