What are the communication skills with customers? Serve the customer. If the answer is too perfunctory, which makes the customer feel cold and rude to them, which leads to a lot of orthopedic observations, pay attention to the following points:
Operation method
When communicating with customers, you should use more force and magic, look at the other person's eyes more and talk, and don't ignore your customers. If you don't look at the other person's eyes, others will feel uneasy.
Smile. Don't be expressionless when talking to others. It's easy to misunderstand. Smile more at customers, and you will realize the power of smile. But if smile has nothing to do with conversation, Huiling is inexplicable.
Listen attentively to each other's words and understand their meaning. If a person talks for a long time, the content is boring and tiring. It is better to answer each other moderately.
The speed of speaking and the tone of voice should change with the humidity. Don't talk incessantly like a robot. Pay more attention to the intonation disease of your speaking and gradually improve it.
We should treat customers as friends. We should make as many friends as possible. We should not just sell our products. We should focus on understanding customers' needs and help them choose the right ones.
Look at the way of thinking, pay close attention to the oral language and body language between customers, make accurate judgments, catch the eyes of customers, and use more eyes and ears.
