Acts that violate the law also harm the interests of consumers. A news that a man withdrew 0.94 yuan and was wiped out by a bank has attracted the attention of the society. When the man withdrew 0.94 yuan in cash from a bank, he was told that he could only take integer yuan, while the remaining 0.06 yuan was wiped out by the bank. This incident triggered public doubts about whether banks have the right to erase, and also triggered concern about the quality of banking services and supervision.
According to Article 22 of the Monetary Law of the People's Republic of China, "The minimum monetary unit of RMB is cents, and banking financial institutions and other units shall not reject RMB cash." This means that banks cannot refuse customers to withdraw any amount of cash, including amounts less than 1 yuan. The so-called bank erasure refers to the act of rounding off the amount after the decimal point and taking an integer when processing customer deposits, withdrawals and other businesses. This practice was initially intended to facilitate bank operations and reduce the cumbersome steps of banks in handling petty cash.
As a service provider for consumers, banks should abide by relevant laws and regulations and safeguard the legitimate rights and interests of consumers. Wiping out not only violates the law, but also harms the interests of consumers. For some petty cash, bank erasure may make consumers feel unfair and dissatisfied, thus affecting their trust and satisfaction with banks. In this regard, the bank should strengthen its internal management, standardize its operating procedures, and ensure that there will be no bank erasure. The training and education of employees should also be strengthened to make them understand the importance of relevant laws and regulations and consumer protection.
The regulatory authorities should also strengthen the supervision of banks, strictly enforce the law, and protect the legitimate rights and interests of consumers. At the same time, the Bank strengthened its internal management and staff training to protect the legitimate rights and interests of consumers. Only in this way can a fair, just and transparent banking service system be established to provide better services for consumers.
