-
Small customer service Quickly access the applet and public account to make your reception more efficient Experience now Learn more -
H5 web page cloud customer service Scan the code/open the customer service link to consult, and help you quickly solve customer problems Experience now Learn more -
Applet plug-in Add the customer service chat plug-in to the applet through one click access Experience now Learn more -
AI customer service Man machine cooperation, cost reduction and efficiency increase, saving 60% - 80% of enterprise labor costs Experience now Learn more -
Work order system Improve the working efficiency of customer service and strengthen the communication between customer services Experience now Learn more
-
• Support access to applet, public account, small game and other types of applications -
• Support multiple types of replies such as images, text, pictures, web addresses, applet cards, and smart menus
-
• Quickly generate channel customer service links without barriers -
• Quickly complete question consultation and customer service answer
-
• Focus on industry solutions and discover new value in the industry -
• Address the needs of e-commerce multi merchants
-
• Semantic understanding, which truly enables the machine to understand the language and comprehensively answer user questions -
• Guess what you want to ask, and intelligently guide users to click to get the desired answer -
• Multi channel access to robots, supporting multiple channels such as H5, official account and applet
-
• The work order center and customer service chat page can initiate work orders -
• Real time tracking of work order dynamic progress
-
Images, texts, words, websites, smart menus, applet cards and other unique reply types; -
Automatic reply type exclusive to public accounts such as multiple images and texts and WeChat materials
-
Provide rich indicators to conduct comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance; -
It is convenient for administrators to manage ordinary customer service
-
Office anytime and anywhere; -
Timely push, no information leakage, intelligent distribution, and humanistic service
-
When the enterprise system needs to acquire or push data, it can use the rich open interfaces in the system for docking; -
Customer data synchronization interface, unified login interface, etc., to help connect the original system of the enterprise
-
Automatically reply when the customer opens the customer service page (greetings) -
Trigger keyword auto reply -
The user will reply automatically after following the public account; Reply after setting attention by time period -
Automatic reply when message is received and automatic reply with parameters is supported -
When visitors enter the reception, queue and conversation, the system can be set to automatically reply -
After the session ends, set automatic reply
-
Custom push time, push for 48 hour active fans or applet users -
Set to send messages regularly, and add daily activities of small programs and games -
Send messages grouped by user tag -
Real time display of the number of people that can be pushed -
Millions of concurrent push capabilities, more timely push -
Preview of regular replies from the public account, allowing you to experience the actual effect before sending messages
-
Simple and convenient to use: customers can click the menu to directly get answers to the corresponding questions -
Solving problems with half the effort: intelligent menus combined with automatic replies can solve complex business consulting problems -
Professional and first-class customer service experience: customers can choose customer service for consultation by using smart menus -
The first company in the industry to develop usable smart menu functions (WeChat ecology)
-
Support automatic tagging based on keywords and openid, simple operation, and improve customer service efficiency -
Customer label grouping management, unified management of similar customers -
Support multiple tags for the same customer to facilitate multi-dimensional analysis of customers -
Real time display of the number of customers in the tag -
Initiate the conversation directly through the tag, without looking for many customers
-
Label the current session by category to facilitate the refinement of product requirements -
Three level session classification tags, more convenient for management -
Conversation classification list View messages, view and export chat records -
Filter the session classification list according to the tag to facilitate sorting and analysis
-
Record customer information, chat records, sources and other basic information to understand each customer
-
Image text reply Guide users to add WeChat friends and follow the public account -
Picture Reply One picture wins a thousand words, and automatically answers the pictures to solve customer problems -
Text link reply Support to open any URL external link -
Smart Menu Reply Like the 400 customer service phone, customize your applet digital menu -
Applet Card Reply Is the applet card too complex? One click reply to specific card page
-
Trigger session after following -
Trigger session after scanning channel QR code -
Click the custom menu to trigger the session -
Trigger session when uploading location
-
Regular push after fans follow -
Regular push after fan dialogue -
Push after code scanning -
Click the custom menu to send a message
-
Synchronize template messages and fan groups on WeChat -
Customize template message content and color -
View push tasks and close and open them at any time -
Fan group transfer, synchronized to WeChat
-
Consult designated customer service -
send message -
Jump applet -
Jump to web page
-
The fan message is pushed to the customer service through the service number template message -
View customer service messages anytime, anywhere -
After offline, receive a fan message to remind customer service through voice reminder -
Set push time freely to avoid disturbance
-
Provide rich indicators to make comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance -
Real time monitoring, full control of customer service
-
When the enterprise system needs to acquire or push data, it can use the rich open interfaces in the system for docking -
Customer data synchronization interface, unified login interface, etc., to help connect the original system of the enterprise
Served 200000+ Applets and public accounts help comprehensively improve operational data!
-
How can active user tags be excluded from public account template messages? -
How to use the red envelope exchange code in the offline channel? -
How to set the jump applet by clicking the public account's customized menu? -
What is more powerful than the official automatic reply system for public accounts?
-
How can the public account customer service system obtain the user profile nickname information? -
How does the online customer service system retrieve and export chat records? -
How does the online customer service system allocate customer service intelligence? -
What are the third-party customer service systems of the Dither Enterprise?
-
What are the advantages of enterprise WeChat drainage? What are the drainage methods of enterprise WeChat? -
Can data exchange be realized between enterprise WeChat and public account? How to realize data exchange between enterprise WeChat and public account? -
How to create an enterprise WeChat work order? How can enterprise WeChat work orders improve after-sales efficiency? -
How does WeChat label customers? How does WeChat automatically tag customers?
-
How does the home decoration company realize the flow realization through the public account? -
What tools should Taobao customers use to speed up profitability? -
How can e-commerce enterprises handle after-sales problems with enterprise micro work orders? -
How can WeChat ads be refined after fans are transformed?