Compared with the official backstage of the official account, the automatic reply function of Sesame customer service is much stronger. It supports many reply forms and reply capabilities that are not supported by the authorities. The following is a comparison between the two.
01
Reply form
First, look at the official backstage automatic reply of the public account, the official automatic reply Only text, picture, audio, video, etc. are supported, and the form is relatively simple.
There are many forms of automatic reply in the background of Sesame customer service, It includes applet cards, web links, smart menus, multiple images and texts, fan posters, etc, It can solve most of the formal requirements of the public account operators for automatic response.
02
Resilience
Official automatic reply You can only reply immediately.
The automatic reply of Sesame customer service can be sent in different time periods, by channel, delayed, etc, The reply ability is very strong.
01 Reply by time period
For example, it can be set at 8:00 am - 12:00 am and 12:00 am - 19:00 am every day, and people who follow in two time periods can reply to different content.
02 Reply according to the concerned source
You can reply different content to fans from different sources.
03 Reply by channel
This requires creating a new channel QR code and setting up separate reply content for fans who follow different channels. For example, if multiple advertisements are put at the same time, mall A and mall B are putting the same advertisement, and different channel QR codes are put, the channel QR codes can be set to scan and automatically respond.
04 Delay reply
It can be divided into delayed reply after attention and delayed reply after conversation. Delayed reply after attention can be sent according to the user's actions, such as delayed reply after the user's actions such as conversation, attention, code scanning, menu clicking, etc; You can also send it directly to all.
The delayed reply after a conversation refers to the delayed reply after the first conversation.
The precondition for successful sending of delayed replies is that when the time for delayed sending is up, the user is still an active user for 48 hours, and the public account has not used up the quota of 20 push messages, then the reply can be sent successfully.
05 Focus on chasing after fans
It can be set to send a fan chasing message within one minute after the user follows, such as using keyword lottery to guide the user to reply, so that the user can become an active user for 48 hours; Or push a blue text activation smart menu to guide users to click, and users can become active users for 48 hours after clicking. The one minute fan tracking function is the introduction of the rule that the public account can only actively send three messages when the user does not actively speak within one minute of WeChat.
Just for the function of automatic reply, the functions of Sesame customer service background are much richer than the official automatic reply function, and more scenes can be realized. Therefore, using the automatic reply function of Sesame customer service can enable the public account, reach users more easily and generate benefits more effectively.
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Original article, author: Xiao Zhima, if reproduced, please indicate the source: https://xiaokefu.com.cn/blog/3244.html