How does the online customer service system retrieve and export chat records?

 How does the online customer service system retrieve and export chat records?

The first two chapters introduce which applications are accessed, how to access, and various automatic replies and customer service assignments to handle customer inquiries supported by the customer service system. This is the third chapter of the customer service system, which will introduce chat retrieval, chat record export, etc. after customer reception.

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01

Search and export chat records

If the customer service needs to query the past chat records after receiving the customer, it can search the chat records according to the content, customer nickname, openid and other conditions, and export all the chat records of the application for a period of time.

 How does the online customer service system retrieve and export chat records?

02

Customer service and reception data statistics

From the statistics overview of the customer service message background, you can see the statistics of each application's data, including The number of new customers, the number of customer service openings, and the number of labor transfers;

 How does the online customer service system retrieve and export chat records?

adopt Customer service workload, work quality, customer service attendance The data of other modules can help evaluate the work of customer service.

 How does the online customer service system retrieve and export chat records?

 How does the online customer service system retrieve and export chat records?

Combined with the first two chapters, we can see that for enterprises with online customer service system requirements, the Zhima customer service system forms a closed loop from beginning to end in terms of access, customer reception, customer service distribution, and data statistics and management after the end of the session. The functions in the closed loop can be provided by Zhima customer service.

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Original article, author: Xiao Zhima, if reproduced, please indicate the source: https://xiaokefu.com.cn/blog/3116.html