What are the third-party customer service systems of the Dither Enterprise?

 How to access the third party customer service system?

Customer service system of Zhima customer service Access to public account, applet, WeChat customer service, H5, twitter applet, twitter enterprise account, etc These applications can use the customer service system of Sesame customer service after access.

Click here to enter the official website of Sesame Customer Service

The customer service system includes automatic reply, mass messaging, customer service management, chat quality inspection and other modules.

Today, we will introduce which applications are supported, how to access them, and what functions are included in automatic reply.

Which applications can be accessed

Currently on the market Most applications can be accessed The customer service system of Zhima small customer service, such as public account, applet, WeChat customer service, H5/PC web page, dither applet, dither enterprise account, quick hand enterprise account, etc., almost covers most of the applications in need.

 How to access the third party customer service system?

How to access

need register For the account of Sesame customer service, log in after registering the account, and select one button access on the home page or access the customer service system after entering the background.

 How to access the third party customer service system?

Follow the text prompts. When the access is successful, you can use the automatic reply function.

What functions are included in automatic reply

The automatic reply of the customer service system includes keyword reply, open customer service reply, system customer service reply, etc.

 How to access the third party customer service system?

Keyword reply : After setting the keyword and configuring the reply content of the keyword, the user can trigger the automatic reply after entering the customer service interface of the application and replying to the keyword.

 How to access the third party customer service system?

Keyword reply is the most commonly used function of customer service reception. You can reply to the customer's inquiry at the first time.

Open customer service reply : After opening the application customer service, the user can automatically reply to an intelligent menu, which collects the most common questions of the user, and the user can click to get a reply. Effectively solve user problems.

System customer service reply

01 Visitor queuing: You can set how many people are waiting in front of the user to push a message to the user. Prompt the user how many people are ahead.

02 Reception conversation: In the process of receiving customers, the customer service will automatically reply when the customer service fails to respond for more than a few seconds.

03 End of session: the content sent automatically when the visitor has no response for more than several seconds.

 How to access the third party customer service system?

Transfer to manual customer service : Setting keywords can trigger manual customer service.

The function of the automatic response module can almost meet all the needs of customer service on all platforms to respond to customer inquiries.

Click here to enter the official website of Sesame Customer Service

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Original article, author: Xiao Zhima, if reproduced, please indicate the source: https://xiaokefu.com.cn/blog/3089.html