Number of recruiters: 100
Time of arrival: unlimited
Age requirement: 18-35 years old
Gender requirements: unlimited
Marriage status requirements: unlimited marriage status
Language requirements: mandarin
Job responsibilities:
1. Complete relevant questions and answers according to customer needs and railway regulations
2. Telephone answering, mainly for 12306 users to solve consultation, complaint, return visit, help and other businesses
3. Provide users with 12306 website business, ticket sales business, station business, train business query, etc
4. Detailed registration record of incoming calls
Job requirements:
1. Eligible for legal age, under 35 years old (age can be appropriately relaxed for those with excellent conditions), regardless of gender
2. College degree (including higher vocational education) or above
3. Computer operation ability (more than 40 Chinese characters/minute)
4. Sweet voice, standard and fluent Mandarin, clear speech
5. Good expression, communication and coordination ability
6. Have a good sense of service, have a certain pressure resistance, and have a certain team spirit
7. Politically reliable, strong sense of responsibility, decent style, hardworking, adapt to shift work
8. Be in good health and pass the physical examination (subject to the physical examination of hospitals above Grade III)
9. Customer service representative of large company or relevant work experience is preferred.
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