Be maliciously commented by the opponent and share several methods to deal with bad comments
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Direct evaluation, as its name implies, is direct evaluation, that is, buyers can directly comment on goods without purchasing products.Amazon's rule is to allow people who have not purchased products to also comment on products Price, so there will be a certain deviation from the actual situation, which will lead to some people directly giving a product multiple positive or negative comments, thus affecting some weights, and even affecting sales. As shown in the above figure, a seller recently reported on the forum that he had been given a bad direct review, but could not be deleted after opening a case... I believe that everyone who works for Amazon has more or less been maliciously given a bad direct review by a competitor. The weight of direct reviews was OK, but then indiscriminate direct reviews were common, and his brother-in-law was not happy,The weight of direct evaluation is reduced.Even so, it is also a headache. After all, once the buyer clicks on the latest comment, it will affect the transformation.What should we do if Amazon listing is maliciously commented on directly and negatively? There are mainly the following methods:
1. Comment on the customer's review at the front desk, mainly about after-sales service. Please contact us, and we will immediately refund or give a free product after we confirm the problem.
2. There is a report about button below the comment. Use this button to report the comment.
3. Open a case in the background to delete comments.Path: contact us - selling on Amazon - products and inventory product reviews (write delete the review here for required action, and preferably write the reason for deletion).
4. Background report comments.Path: contact us - selling on Amazon - other issues - report a navigation.
5. Use the tool to search for the poor comment order, and contact the customer directly after finding it.
6. Find and compare the name on the profile on the social networking website.
7. Make a good evaluation to restore the star level.
In general, either try to contact the customer or try to report the comment for Amazon to delete.Of course, these are just compliance practices (except the last one), and the effect is generally not ideal.If you want to get quick results, you'd better spend some money. I hope it can help sellers.
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