How to use Tencent Cloud Document/Tencent Cloud Work Order _ Xiaobai Novice to learn knowledge and solve problems

Recently, some novice students came to ask about domain name resolution, website filing and other related issues. Old Wei would send the articles shared in Weieis' notes to them and follow the operation. When encountering some problems that Lao Wei can't solve, he told the other party to see Tencent Cloud Document , or send Tencent Cloud Work Order ask for help. Until I met a novice who didn't know where the Tencent cloud work order was? How to send Tencent cloud work orders? This situation really made Old Wei feel that the usage of Tencent Cloud still needs to be popularized. In this article, Lao Wei will share how to use Tencent cloud documents and Tencent cloud work orders to quickly learn and solve problems.

Where are Tencent cloud documents

When he encountered problems in the process of using Tencent Cloud, Old Wei would think of checking Tencent Cloud documents for the first time.

Log in to Tencent cloud account After that, you can see the document or Click me directly Tencent Cloud Document Center.

How to quickly find content in Tencent cloud documents

There are three ways to quickly find what you need.

1. Search keywords

Enter keywords, such as I want to search Tencent Yunxinghai sa2 server Enter "Xingxinghai sa2" and select [Document] from the search results（ This step is particularly important ）See "From: Document>ECS>Product Introduction>Instance", click "Instance" and "Instance Type" to find it.

If you can't find it Click me directly to check Star Sea sa2 document.

be careful:

• In "All", there are invalid contents such as advertisements, news and news. So remember Never look for content in "All" ；
• Do not select the drop-down keyword in the search bar to pop up a prompt , will mislead you to find the real content;
• There is a row of "hot search words" below the search bar, which lists the search results of the most popular keywords searched by users. Click it to go directly to the search results page;
• After you are familiar with Tencent cloud documents, you will go straight to your destination next time.

2. Video tutorials and conceptual knowledge

Under the search bar, there are beginner video tutorials, best practices API Center 、 SDK Center 、 glossary All kinds of content documents are available for learning and development, involving users facing different use scenarios. Everyone has different development and learning directions, which will not be discussed in detail. You can choose the parts you are interested in to have a look.

3. Product category

If you know the product category, you can also quickly locate the document content by selecting the category.

The left side of the page lists the general directions of cloud computing products, such as foundation, database, cloud security, big data, artificial intelligence, enterprise applications, developer services, solutions and support. For example, if I want to find the detailed parameters and configurations of Tencent Cloud lightweight application server, I will find "basic" and "computing" on the left, and click "lightweight application server" on the right to see the details.

4. How to locate the content to be found

For example, I want to know Lightweight application server After clicking in, we can see many items on the left, which are explained as follows:

• What is a lightweight application server depends on the "product overview", how is a lightweight application server good depends on the "product advantages", and what is different from CVM server depends on the "product comparison". As for the "product specifications" and "application scenarios", it is easy to understand;
• I don't know how to buy it;
• Want to know how to use "Quick Start";
• Don't know how to use it, see the "Operation Guide";
• "Best practice" is a deep extension of the operation guide;
• Developers see "API documentation";
• If there is a problem, look at the "Frequently Asked Questions". If you cannot solve it after reading it, you will have to issue a work order;
• If you can't find it, please Click me directly see.

Tencent Cloud Work Order

Log in to Tencent's cloud account and click "Console" in the upper right corner of the page. Look at "Service Support" in the upper right corner. There are two options.

1. Online customer service

Intelligent robot customer service: when you ask questions with keywords, the system will automatically feed back relevant knowledge. After clicking, Tencent Cloud documents will still be available.

Here and Alibaba Cloud intelligent online customer service Similarly, the system automatically analyzes and answers questions.

2. Agency work order

After entering the work order system, click "Submit Work Order" on the left, select the product to which the problem belongs, and select the type of problem. At this time, you will still see the Tencent Cloud document content that the system matches for you. Below is "Create Work Order". Click "Create Now", enter the corresponding product parameters, urgency, and problem description, and upload pictures (to help customer service understand the problem) Submit the contact information and wait patiently for the reply from the customer service.

After the work order is replied, you will receive Tencent Cloud SMS, email and WeChat notification. At this time, log in to the work order system to view the "work order list", see the work order to be fed back, and then go to reply.

Tip: If you don't want to receive notifications from multiple channels (annoying), you can manually cancel multiple notification channels and leave only one channel. Tutorial Tencent Cloud opens WeChat public account/applet to push alerts and billing information

Lao Wei's comments

1. If Tencent cloud documents can solve the problem, do not use the work order

The Tencent cloud work order is a manual customer service. For your questions, they also search for answers in Tencent cloud documents, copy and paste them to you. Sometimes it's better to check it yourself Tencent Cloud Document Faster.

In case of problems that cannot be solved by manual customer service, they will be transferred to technical customer service, which is different from manual customer service in that technicians help you solve problems. They know more about cloud product technology than manual customer service.

2. Grasp the key points

For cloud computing businesses of the scale of Tencent Cloud and Alibaba Cloud, some of the contents in the official help documents are written formally and somewhat obscure, which is what Lao Wei feels personally. So when we view official documents, we don't need to read them all, just look for the parts we need, and skip other irrelevant large sections of content.

3. Tips of Old Wei

When encountering some problems that are difficult to write clearly, in addition to uploading pictures in the problem description to help understand, you can also Request customer service to communicate with you by phone in the problem description For problems that are difficult to solve, it can effectively increase communication efficiency. Of course, don't ask for anything like that. After all, people only provide their own cloud computing products and solve the problems of cloud products. They are not obligated to teach you how to use them. If you don't know how to use cloud computing products, you can Weiss Notes Search the website for relevant content, or add Lao Wei on the right side of the page to help solve the problem.

In short, novices and Xiaobai understand Tencent Cloud Document 、 Tencent Cloud Work Order How to quickly solve problems and learn knowledge after using it? I hope everyone can quickly grow from novice and Xiaobai to skilled users of Tencent Cloud through sharing this article.