How does the background of the new version of Siteground use the help document to submit ticket work orders and online customer service chat?

The background of the new version of Siteground management has changed a lot, and many people are unfamiliar with it. Weieis blog will share how to use it in this article Siteground Help For files, ticket submission and online customer service chat functions, it is more important to find solutions in the help documents quickly when using cloud products, which is the fastest way to solve the use problems.

Many friends said that their English was not good and they could not understand what the help document said. Lao Wei has also done foreign trade. Although his English is not very smooth, it is still reasonable to read and understand. In addition, various online translations can also help to find out the documents.

Relevant content guidance:

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1、 Siteground Help

Siteground is an American virtual host company that specializes in providing high-quality virtual hosts. Because it integrates many common functions with one click, it is popular with domestic and foreign traders.

Click me to log in On the official Siteground page, click the "Siteground" button in the upper right corner? No. The first thing you can see is the get quick help column. You can search for keywords or view the official recommended hot issues. At the bottom is the view help center to view the help center.

2、 After entering the siteground help center, you can enter a question in the blank space and the system will automatically match the appropriate answer, or you can find the answer from the following four options.

1. The help center focuses the questions on several popular products according to the different classifications of the siteground products. It is suitable for users to follow the map and find answers quickly.

2. Tutorials are help documents with coaching nature, including cdn php、wordpress、Drupal、Joomla! You can not only find answers here, but also learn knowledge. You can view it as a tutorial summary.

3. The support history is a written record of your communication with online customer service for later use. There is even a customer service profile, also called profile, which is a kind of personalized description similar to QQ. If you are interested, you can go to see the customer service profile you have communicated with.

4. Contact us submits various questions to online customer service, that is, online chat is universal for online communication. If you can speak English well (even if there is an online translation website), you can directly tell the online customer service about your problem and solve it by typing communication. This is also a function that Lao Wei often uses.

Select the type of question, such as technical assistance, advanced technical assistance, financial support, etc. Next, select the detailed question classification, then select the domain name of the question and the English description of the specific question, and finally click submit to submit the question.

After submitting the question, pull to the bottom of the page, click "contact an expert", wait for the "red heart" to disappear, and then you can have a happy online communication with the customer service.

The disadvantage of online chat is that it can only be described in words, but can't use pictures. One picture is often worth 10 sentences.

5. If you don't have time to chat online, you can also communicate with customer service by submitting ticket work orders.

In fact, Lao Wei personally prefers work orders from Alibaba Cloud and Tencent Cloud in China. He can submit text and pictures and receive a reply from customer service after a while. In fact, siteground can learn from domestic experience. One picture is worth a thousand words. For novices who are not familiar with products and do not know English, online communication with customer service is a big problem.

The above is the help system of the new version of siteground. Old Wei thinks it is more user-friendly and easier to operate than the old version. If you don't understand something, go to the help center first. If you still can't understand it, communicate with the online customer service. It's called 7 * 24 online. Every time when Old Wei goes online, the customer service responds quickly and can solve the problem quickly. The experience is very good.