Release date: June 14, 2024
Effective date: June 21, 2024

Beijing Volcano Engine Technology Co., Ltd （“ We ”）We attach great importance to the protection of users' personal information, and will diligently and prudently protect the security of users' personal information. You are registering, logging in and using (hereinafter collectively referred to as“ use ”）Volcano engine website and clients and applications provided from time to time (the aforesaid websites, clients and applications are collectively referred to as“ Official website ”）And related products, services and solutions (hereinafter collectively referred to as“ service ”）The personal information collected by us that you actively provide, as well as the personal information generated in the process of using the official website and related products and services, is called“ User personal information ”。
Please note that if the information cannot identify your personal identity alone or in combination with other information and has nothing to do with you, it does not belong to your personal information in the legal sense; When your information can identify your personal identity or be related to you alone or in combination with other information, or when we will not be able to establish contact with any specific personal information and other personal information are used together, these information will be treated and protected as your personal information in accordance with this privacy policy during the combined use. It needs to be clarified that personal information does not include information after anonymization.
We will collect, use, store, transfer and protect users' personal information in accordance with the relevant provisions of this privacy policy. We hope to introduce the way we deal with the user's personal information to you through this privacy policy, so we suggest that you carefully and completely read and understand all the contents of this privacy policy. Among them, the terms of limitation and exemption of liability are in bold, please read them carefully.
If you do not agree with this privacy policy, we cannot provide you with complete services, and you should immediately stop using the official website and related services. When you choose to use the official website and related services, it will be deemed that you accept and accept our handling of your relevant information in accordance with this privacy policy.

This privacy policy will help you understand ：
1、 How we collect and use user personal information
2、 Use of cookies and similar technologies
3、 How we store user personal information
4、 Partners involved in the use of data, as well as transfer and disclosure of user personal information
5、 How do we protect users' personal information security
6、 Management of user's personal information
7、 Terms of Use for Minors
8、 Amendment and notification of privacy policy
9、 Scope of application
10、 How to contact us

1、 How we collect and use user personal information
1. Personal information of users directly collected and used by us
We will collect the user personal information that you actively provide when using the official website and related services in the following scenarios and business activities:
1.1 When you register, authenticate and log in to the official website account
(1) To use the official website service, you need to log in to the registered official website account. When you register your account on the official website, you can Mobile number, user name and password Create an account. We will verify your identity by sending a SMS verification code. We collect this information to help you complete your registration and login.
(2) If you use the account of other platforms (hereinafter referred to as "third-party account") to log in to the official website of Volcano Engine or associate and bind the third-party account with the Volcano Engine account, you authorize Volcano Engine to obtain the relevant registration information of your third-party account, For example, third-party accounts/account information (including but not limited to account ID, name, avatar, cover, introduction, bound mobile phone number, etc.) such as huge engine, fly book, button, etc. If you log in through a third-party account or use Volcano Engine services by account association, and the third-party account has completed real name authentication, you agree to synchronously authorize the original real name authentication information to Volcano Engine, so that you can quickly log in and use the relevant services on the official website.
(3) You can retrieve your account through the account retrieval function. In order to ensure the security of your account, we may need you to fill in relevant information for verification when retrieving your account. If necessary, we may Real name verification, face recognition, handheld ID photos To verify your identity.
1.2 When you order, open and use official website services
(1) Before you order or open up any service provided on the official website, we will provide you with Real name authentication and verification of your user identity, in which we may be involved in collecting sensitive personal information of relevant individuals:
A. If you are an individual user, you may need to provide your Real identity information, including real name, ID card number, front and back photos of ID card, photos of holding ID card, mobile phone number, bank account number (China UnionPay member institutions Class I bank account card number or credit card number, bank reserved mobile phone number ）To complete real name authentication.
B. If you are a unit user, you may need to provide your Subject name, unified social credit code, power of attorney issued for the account number on the official website of the Registrar (with official seal) 、 Registration/qualification certificate of legal person or organization (certificate types include: enterprise business license, organization code certificate, public institution legal person certificate, social organization legal person registration certificate, administrative law enforcement subject qualification certificate, etc.) 、 Bank of deposit, account number of the bank of deposit (Class I bank account or credit card number of China UnionPay member institution), name of legal representative or authorized person, ID card number, front and back photos of ID card, photo of holding certificate, to complete real name authentication 。 In addition, you may need to provide Personal information of enterprise contact person, including name, mobile number and email address.
The official website will verify your user identity through the above information, promote and introduce services to you, send business notices, sign contracts, issue invoices, or communicate with you 。 If the above information you provide contains the personal information of a third party, you promise and guarantee that you have obtained the authorization of the relevant obligee before providing these information to us.
(2) In the above real name authentication process, if you conduct real name authentication through face recognition, you also need to provide Biometric information of facial features And authorizes us to verify information through the national authoritative and trusted identity authentication agency, We will Volcano Engine Face Information Processing Rules About the agreement to collect and process your face information 。
1.3 When you browse and use the official website
(1) In order to ensure the normal operation and operational security of websites and services, protect your or other users' or the public's legitimate interests from loss, prevent network attacks and intrusion risks, and more accurately identify violations of laws and regulations or volcanic engine related agreements and service rules, we will collect necessary information for maintaining the safe and stable operation of products or services, including your Device hardware model, operating system type and operating system version number, network device hardware address (MAC), IP address, software version number, browser type and browser version, resolution, time zone, language and other device information, network access method and type information, web browsing records 。 Please understand that this information is the basic information that we must collect to provide services and ensure the normal operation of services and network security.
(2) In order to let you experience better services and ensure your use safety, we may record Network log information , as well as the frequency of using the official website and related services, crash data, usage and related performance data information.
(3) We will collect and use your information Browse, search, purchase, trial, download, transaction records and other information authorized by you , analyze and judge the products and services you are more interested in, recommend suitable products and services for you, and provide relevant consultation.
1.4 When you apply for using domain name and website services
(1) In order to provide you with domain name services, we will collect Name of domain name holder, name of contact person, mailing address, region, zip code, e-mail, fixed phone/mobile phone number, ID number, ID photo 。 You understand and authorize us and a third-party domain name service agency to use these information materials to provide you with domain name services.
(2) In order to provide you with certificate center services, we will collect Contact name, contact email, contact mobile number, business name, business city, business address 。 You understand and authorize us and a third-party certificate service agency to use these information materials to provide you with certificate center services.
(3) In order to provide you with business services, we will collect the following information according to the relevant requirements of the business administration. You understand and authorize us and third-party agency service agencies to use these information materials to provide you with industrial and commercial services.
A. To create a natural person information template: Personal information of the company's shareholders, legal representatives, executive directors, supervisors, managers and financial principals, including name, ID card number, ID card scanning copy, mobile phone number, contact address and email address ；
B. To create a corporate information template: Company name, unified social credit code, scanned copy of business license, company business address, name of the company's legal representative, scanned copy of the legal representative's ID card, legal representative's ID card number, legal representative's contact address, legal representative's mobile phone number, and legal representative's e-mail address 。 You can choose to provide Recipient information (including name, telephone number and mailing address) , if you need us to mail the paper business license and seal;
C. Registration information of self-employed businesses/companies: name/alternative name, business scope, registered capital, years of contribution, business term, organizational form, shareholder information (amount of contribution, proportion of contribution, identity certificate, etc.), company business address, upload address certification documents (property certificate or housing lease contract).
(4) In order to provide you with qualification certification consulting agency services, we will collect Company information and business license, legal representative, management personnel, technical personnel information and scanned copies of ID cards, property certificate, lease contract, site photos, equipment information 。 You understand and authorize us and the third-party agency to use these information materials to provide you with qualification certification consulting agency services.
(5) In order to provide you with trademark services, we will collect your Copy of ID card, mobile phone number, e-mail, contact address 。 You understand and authorize us and the third party agency to use these information materials to provide trademark services for you.
(6) In order to provide you with computer software copyright registration agency services, we will collect Company information, name, ID number, date of birth, mobile phone, address, e-mail 。 You understand and authorize us and a third-party agency service agency to use these information materials to provide you with computer software copyright registration agency services.
1.5 When you participate in volcanic engine interaction activities
(1) When you participate in the research, fund retention, promotion, lottery and other activities organized by Volcano Engine, we may keep your Account ID, name, address, mobile phone number, company name, job identity, product and service use demand and use We will continue to contact you in the future and recommend products or provide rewards (if any) for you according to the relevant activity rules. If the specific activity rules are inconsistent with this agreement, the activity rules shall prevail.
(2) We will keep your Name, avatar and publishing content 。
1.6 When you log into the volcano engine developer community
(3) When you log into the developer community and register to participate in the activity publicized on the page, we will collect your registration information, provide you with activity reminders and activity related product information, and ask you for valuable opinions or suggestions after the activity Mobile phone number, email, company name, position information 。 The information you fill in will be kept in the personal information page of your developer community synchronously (only visible to yourself).
(4) We may collect your Name, city, working years, industry, size of your technical team And other information, so as to serve as a detailed background reference when communicating with you about the corresponding product or activity information in the future, so as to provide more suitable service consultation for you. The information involved in this item is optional, and you have the right to choose not to provide relevant information. Your refusal to provide information will not affect your participation in relevant activities.
(5) You can modify and delete the information you filled in on your personal information page, but only three times within one month are allowed to be modified. The information you update on this page will be used for the purpose of follow-up activity registration, etc. If you need to query, modify or correct the personal information provided in the activities you have participated in, you can marketing@volcengine.com Contact us and we will cooperate as soon as possible.
1.7 When you use the official website customer support service
We may collect the information generated by your use of the official website and related services User account information, consultation records, fault reporting records and troubleshooting process for user faults (such as communication or call records ）, we will record and analyze this information in order to respond to your request for help in a more timely manner and improve the service.
1.8 When you use volcanic engine for services outside mainland China
When you purchase volcanic engine service resources in non mainland China based on your own business purpose, you agree to authorize volcanic engine to obtain you Account ID, resource configuration information, resource metering and billing and other operational data generated by the selected service area To provide you with transaction settlement services.
You know and agree that we may send a notice to one or more of the contact information (i.e. contact phone and e-mail) you provided in the above scenarios and business activities during operation for the purpose of user message notification, identity verification, security verification, user experience research, etc 。
In addition, we may also provide you with commercial information such as services, functions or activities that you may be interested in using the mobile phone numbers collected in the above process by means of SMS and phone calls, but please rest assured that if you are unwilling to accept these information, you can unsubscribe through the unsubscription method provided in the mobile phone SMS, or you can directly contact us to unsubscribe 。
2. Personal information of users that we may obtain from a third party
In order to provide you with better, better and more personalized services, or jointly provide you with services, or for the purpose of preventing Internet fraud, our affiliates and partners will share your personal information with us in accordance with legal provisions or agreements with you or with your consent. We will protect the security of your personal information in accordance with the relevant laws and regulations and/or necessary for the identity authentication function, using the common way in the industry and doing our best commercial efforts.
3. Processing of changes in the purpose of collecting and using user personal information
Please understand that with the development of our business, the functions or services we provide may be adjusted and changed. In principle, when the new function or service is related to the function or service we currently provide, the user personal information collected and used will be directly or reasonably related to the original processing purpose. In the case that there is no direct or reasonable connection with the original processing purpose, we collect and use your personal information, and will again inform you in the form of page prompts, interactive processes, and agreement confirmation according to the requirements of laws and regulations and national standards, and obtain your consent.
4. Customer data
Please understand that customer data is different from user personal information, and the official website will be processed as follows ：
4.1 The services you provide through the official website (excluding third-party services) Collection, storage, use, processing, transmission, provision, analysis, transfer, distribution, disclosure and/or deletion and other processing （“ handle ”）Are customer data（“ Customer data ”）, you have complete customer data. As a neutral technical service provider, we will only process customer data in strict accordance with your instructions. Unless otherwise stipulated by laws and regulations, agreed otherwise according to specific product rules or provided you with technical assistance to troubleshoot or solve technical problems based on your requirements, we will not access customer data, And will not make any unauthorized use or disclosure of customer data.
4.2 You should be responsible for the customer's data source and content, and we remind you to carefully judge the legitimacy of the data source and content. You should ensure that you use the official website and services to process such data, and that the above processing activities comply with the requirements of relevant laws and regulations. There is no violation of laws and regulations, infringement or contract agreement with a third party, nor will you use the data for illegal purposes, because the customer data content and your data processing behavior violate laws and regulations All results and responsibilities caused by departmental regulations or national policies shall be borne by you.
4.3 Subject to the provisions of the preceding paragraph, for personal information in any data obtained from users on the official website, including customer data, you should perform the obligation to inform the relevant personal information subject in advance according to law, and obtain the separate consent of the relevant personal information subject, and ensure that:
(1) Provide written explanation and confirmation on the source and legitimacy of personal information in the way we require;
(2) When we request, provide the scope of authorization and consent for personal information processing, including the purpose of use. The personal information subject agrees that you use the official website to process its personal information;
(3) If your personal information processing activities required for using the official website and related services exceed the scope of the authorization and consent of such personal information, you shall be responsible for obtaining the express consent of the personal information subject within a reasonable period after providing the personal information or before we process the personal information, and provide us with a written certificate when we request.
You understand and agree that unless you meet the above conditions and other obligations required by law, you shall not provide us with customer data containing personal information. If you violate the above obligations, or fail to provide us with reasonably satisfactory proof as required, or we receive a report or complaint from the personal information subject, we have the right to unilaterally decide to refuse to transmit your relevant data (according to the actual situation, including by restricting the relevant service functions, freezing, cancelling or withdrawing the account), Or refuse to process relevant personal information and relevant data according to your instructions, and all responsibilities arising therefrom shall be borne by you 。
4.4 You understand and agree that you should store customer data according to your own needs. We only provide data storage services according to relevant laws and regulations or specific service rules (for example, for data storage business, store customer data in the data center agreed between you and us). However, you understand and agree that unless otherwise stipulated by laws and regulations or agreed in accordance with the service rules, we have no obligation to store your data or information, nor assume any responsibility for your data storage work or results.

2、 Use of cookies and similar technologies
Cookies and similar technologies are commonly used in the Internet. When you use the official website, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and store your account information, search record information and login status information. Cookies and similar technologies can help you avoid the steps and processes of repeatedly filling in account information and entering search content, and also help us improve service efficiency, login and response speed.
You can reject or manage cookies through browser settings. However, please note that if you disable cookies, you may not enjoy the best service experience, and the availability of some functions may be affected. We promise that we will not use your personal information collected through cookies or similar technologies for any purpose other than those described in this privacy policy.

3、 How we store user personal information
1. Location of information storage
For professional considerations, Volcano Engine may entrust affiliated companies or other legal entities to provide you with one or more specific services on the Volcano Engine website:
(1) If you choose to use services in mainland China, we will store the user's personal information collected and generated in the process of operating this website and related services in China in accordance with the provisions of laws and regulations Within the People's Republic of China 。
(2) If you choose to use services outside mainland China, you should ensure that you comply with the laws, regulations, policies and other requirements of mainland China, as well as that your qualifications, capabilities and use behavior comply with local laws, regulations, policies and other requirements. You can select a geographically defined service area for storing customer data to provide services（“ Service Area ”）。 In the case of the applicable service area, Volcano Engine will store customer data in the service area of your choice at your request. At the same time, in order to provide services to you, we may transfer the necessary account ID, resource allocation information, and customer data overseas on the premise of complying with and complying with the requirements of relevant laws and regulations. Volcano Engine will still take adequate protection standards to ensure the safety of your above user's personal information and customer data. However, as Volcano Engine processes data in full accordance with your instructions, you, as the full controller of the data, should assume the above compliance obligations.
2. Storage life
2.1 We will only keep your personal information for the period necessary for the purpose of providing the official website and related services, but you understand and agree that the necessary storage period may be different based on different services and functional requirements. Our criteria for determining storage life include:
(1) The time required to retain the user's personal information to complete the business purpose, including providing services, maintaining corresponding transaction and business records according to legal requirements, ensuring the security of the system and services, responding to possible user queries or complaints, problem positioning, etc;
(2) The longer retention period agreed by the user;
(3) Special requirements of laws, contracts, etc. on the retention of users' personal information.
2.2 We will keep relevant information during the period when you have not withdrawn your authorization consent, deleted or cancelled your account. After the necessary period, we will delete or anonymize your information, unless otherwise specified by laws and regulations.

4、 Partners involved in the use of data, as well as transfer and disclosure of user personal information
1. Partners involved in data use
1.1 Principles
(1) Principle of legality: if data use activities are involved in the process of cooperation with partners, they must have a legitimate purpose and comply with the legal basis of legality. If the partner's use of information no longer complies with the legal principle, it should not use your personal information, or use it after obtaining the corresponding cooperative basis.
(2) The principle of legitimacy and minimum necessity: data use must have a legitimate purpose and should be limited to the extent necessary to achieve the purpose.
(3) Safety prudence principle: we will prudently evaluate the purpose of partners' use of data, comprehensively evaluate the security capability of these partners, and require them to comply with the cooperation legal agreement. We will strictly monitor the security of software tool development kits (SDKs) and application program interfaces (APIs) that partners obtain information to protect data security.
1.2 Entrusted processing
For the scenario of entrusted processing of user's personal information, we will sign relevant processing agreements with entrusted partners in accordance with legal provisions, and supervise their use of user's personal information.
1.3 Co processing
When we carry out in-depth cooperation with partners to jointly provide you with complete products and services, we may jointly process your user personal information. In this scenario, we will sign relevant agreements with our partners and agree on their respective rights and obligations in accordance with legal provisions, so as to ensure compliance with relevant legal provisions and protect data security in the process of using relevant user personal information.
1.4 Scope of partners
If our related parties and third parties provide services in specific functions and scenarios, the scope of partners includes our related parties and third parties.
2. User personal information Joint handling or entrusted handling
2.1 Some specific modules or functions in the official website and related service functions are jointly provided by Volcano Engine and partners. For example, you are opening a button（ https://www.coze.cn/ ）During the service, the volcano engine will be handled together with the button Your account ID and mobile phone number, and create a volcano engine account for you synchronously To provide necessary technical support for you to use the big model service. You understand and agree that if we cooperate with any partner, we will only provide users' personal information to them within the scope necessary for the provision of services based on the principles of legality, legitimacy and necessity, and we will strive to ensure that partners comply with this privacy policy and other appropriate confidentiality and security measures we require them to comply with when using your information, Promise not to use your information for any other purpose.
2.2 The official website of Wanyou Mall and other related functions may provide products and services from volcanic engine third-party service providers or partners（“ Actual service provider ”）Yes, when you purchase related products and services, the actual service provider may collect necessary personal information and transaction information (such as Your name, account ID, contact information, transaction ID, transaction amount data, product details, etc ）To provide you with goods, after-sales service, customer service, marketing or other necessary matters. You understand and know that the actual service provider has the right to contact you for the purpose of performing the above matters.
2.3 In order to provide better services, we may entrust our partners to provide you with services, including but not limited to customer services, payment functions, real name authentication, technical services, etc. Therefore, we will provide some of your information to the partners necessary for providing services to you. For example:
(1) For user real name authentication, when you need to use the identity authentication function or related services, you may need to complete real name authentication to verify your identity according to the provisions of relevant laws and regulations and relevant security requirements. In the process of real name authentication, the certification service organization cooperating with us may need to use Your real name, ID card number, mobile phone number 。
(2) The payment function is provided to you by the third-party payment institution we cooperate with. Third party payment institutions will use your Name, bank card type and card number, validity period, ID card number and mobile phone number 。
(3) In order to deal with and respond to your complaints, suggestions and other appeals in a timely manner, the customer service provider needs to use Information about your account and the events involved And timely understand, handle and respond to relevant problems.
2.4 Use of data for service security and analysis and statistics
(1) Secure use: We attach great importance to account and service security. In order to ensure the security of your and other users' accounts and properties and protect your and our legitimate rights and interests from illegal infringement, we and our partners need to use necessary equipment, accounts and log information.
(2) Analysis of service usage: In order to analyze the usage of our services and improve the user experience, we and our partners need to use statistical data of your service usage (crash, flash back), which is difficult to identify your identity or associate with your identity in combination with other information.
3. Transfer of user's personal information
We will not transfer the user's personal information to any other third party, except for the following circumstances:
3.1 Based on your written request and the conditions specified by the national network information department, we will provide you with the way to transfer.
3.2 After obtaining your explicit consent, we will transfer the user's personal information to other third parties.
3.3 In case of change, merger, acquisition or bankruptcy liquidation of the operation subject of the official website, if the transfer of user's personal information is involved, we will inform you of the relevant situation according to law, and require the new companies and organizations holding your information to continue to accept the constraints of this privacy policy or continue to protect your information in accordance with the security standards not lower than those required by this privacy policy, Otherwise, we will ask the company or organization to ask you for authorization again. In case of bankruptcy and no data receiver, we will delete your information.
4. Public disclosure of user's personal information
4.1 In principle, we will not publicly disclose the user's personal information unless you explicitly agree or comply with national laws and regulations.
(1) With your explicit consent or based on your active choice, we may publicly disclose your personal information;
(2) In order to protect the personal and property safety of volcano engine users or the public from infringement, we may disclose your personal information according to applicable laws or volcano engine related agreements and rules.
4.2 Exceptions to obtaining authorization and consent
Please understand that under the following circumstances, according to laws, regulations and relevant national standards, we do not need to obtain your authorization in advance to collect and use your personal information:
(1) Related to our performance of our obligations under laws and regulations;
(2) Directly related to national security and national defense security;
(3) Directly related to public safety, public health and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and judgment execution;
(5) In order to protect your or others' life, property and other major legitimate rights and interests, but it is difficult to obtain my authorization;
(6) Your personal information disclosed to the public;
(7) Necessary for signing and performing the contract according to the requirements of the personal information subject;
(8) Your personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
(9) It is necessary to maintain the safe and stable operation of software and related services, such as finding and handling software and related service failures;
(10) Necessary for legal news reporting;
(11) It is necessary for academic research institutions to carry out statistics or academic research based on the public interest, and to de identify the personal information contained in the results when providing the results of academic research or description;
(12) Other circumstances stipulated by laws and regulations.

5、 How do we protect users' personal information security
1. We attach great importance to the security of users' personal information, and will strive to take reasonable security measures (including technical and management aspects) to protect your information and prevent the information you provide from being improperly used or accessed, disclosed, used, modified, damaged, lost or leaked without authorization.
2. We will protect your information with reasonable and feasible means such as encryption technology and anonymization processing that are not lower than those commonly used in the industry, and use the security protection mechanism to reduce the possibility of your information being attacked maliciously as far as possible.
3. We will establish a special information security department, information security management system and process to ensure your information security. We adopt a strict data use and access system to ensure that only authorized personnel can access your information, and conduct security audits of data and technology in a timely manner according to the company's relevant internal management systems.
4. Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always guarantee 100% security of information due to technical limitations and possible malicious means, We will try our best to ensure the security of the information you provide us. You know and understand that the system and communication network you use to access our services may have problems due to factors beyond our control. Therefore, we strongly recommend that you take positive measures to protect the security of users' personal information, including but not limited to the use of complex passwords, regular password changes, and not revealing your own account password and other information to others 。
5. We will develop an emergency response plan and immediately launch the emergency response plan in case of user personal information security incidents to try to prevent the impact and consequences of such security incidents from expanding. In the event of a user's personal information security incident (leakage, loss, etc.), we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce risks, and the remedial measures for you in accordance with the requirements of laws and regulations. We will inform you of the event in the form of push notification, email, letter or SMS in a timely manner. If it is difficult to tell one by one, we will take a reasonable and effective way to publish an announcement. At the same time, we will also report the disposal of user personal information security incidents according to the requirements of relevant regulatory authorities.
six We would like to remind you that the personal information protection measures provided in this privacy policy are only applicable to the official website and related services. Once you leave the official website and related services, browse or use other websites, products, services and content resources, we have no ability and obligation to protect any information submitted by your software and websites outside the official website and related services, whether you log in, browse or use the above software, whether the website is based on the link or guidance of the official website 。

6、 Management of user's personal information
We attach great importance to the management of users' personal information, and protect your rights to view, copy, correct, supplement, delete your information, withdraw your authorization consent, cancel your account, complain and report in accordance with the law, so that you can protect your privacy and information security.
1. Your rights in user's personal information processing activities
1.1 After you complete the account registration, login and reasonable and necessary authentication on the official website, you can contact us through "official website - online customer service" or "official website - console - work order service" or choose to call the hotline 400-850-0030 to view, copy, correct, supplement, modify and delete the user's personal information you submitted to the official website and related services.
1.2 In general, you can view, copy, correct, supplement, modify, and delete the user's personal information that you actively provide. For the sake of security and identification, you may not be able to correct some initial registration information submitted during registration (such as real name authentication information); If you really need to correct this kind of information, please contact us through the "official website - online customer service" or "official website - console - work order service" or choose to call the hotline 400-850-0030. We will review the problems involved as soon as possible, and a special person will verify your user's identity and reply in a timely manner 。
1.3 In the following cases, you can request us to delete the user's personal information:
(1) If the processing purpose has been achieved, cannot be achieved or is no longer necessary to achieve the processing purpose;
(2) If we deal with the user's personal information in violation of laws and regulations;
(3) If we collect and use your personal information without your consent;
(4) If our handling of user's personal information violates the agreement with you;
(5) If we stop providing products or services, or the storage period of user's personal information has expired;
(6) If you withdraw your consent;
(7) If we no longer provide services for you;
(8) Other circumstances stipulated by laws and administrative regulations.
2. Cancel your account
On the official website, you can Volcano Engine Account Cancellation Agreement To apply for cancellation of your account. You know and understand that the act of canceling your account is irreversible. When you cancel your account, we will stop providing you with any services, delete all information about your account or anonymize the relevant information. If it is required to retain the user's personal information according to laws and regulations, we promise to store it separately, Such information will not be used in daily business activities.
3. Withdraw or change the scope of your authorized consent
3.1 You understand and agree that each service requires some basic user personal information to complete. In addition to the basic user personal information collected for business functions, you can choose to withdraw your authorization or change your authorization scope for the collection and use of additional collected user personal information. You can also revoke all our authorization to continue collecting your personal information by canceling your account.
3.2 You understand and agree that when you withdraw your consent or authorization, you will no longer be able to use the services corresponding to the withdrawn consent or authorization, and your corresponding personal information will no longer be processed on the official website. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.
3.3 If you do not want to receive the commercial advertisement sent to you by us, you can contact us at any time to cancel it through "official website - online customer service" or "official website - console - work order service" or by calling the hotline 400-850-0030.
4. How to obtain a copy of your personal information
We will provide you with copies of the following types of personal information according to your written request: your basic information, user identity information. However, please note that the copies of information we provide you are limited to the information we collect directly.
5. Automatic decision of constraint information system
In some business functions, we may only make decisions based on non manual automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to contact us through "official website - online customer service" or "official website - console - work order service" or choose to call the hotline 400-850-0030 to explain, and we will also provide you with appropriate remedies as the case may be, such as manually reviewing the results of independent decisions or terminating the use of automatic decision-making mechanisms to make relevant decisions.
6. Complaints
You can make a complaint or report in accordance with our publicized system. If you think your information rights may be infringed, or find clues that infringe your information rights, you can contact us through "official website - online customer service" or "official website - console - work order service" or choose to call the hotline 400-850-0030 to submit relevant information and rights proof materials. We will timely feed back your complaints and reports after verification.
7. Respond to your above request
To ensure security, you may need to provide a written request and prove your identity in other ways. We may first ask you to Volcano Engine Service Terms And relevant rules to verify your identity before processing your request. If you are not satisfied with the reply, you can also complain and report through the above channels.
In principle, we do not charge for your reasonable request. However, for repeated requests that exceed reasonable limits, we will charge a certain cost according to the specific circumstances. We may refuse requests that are gratuitously repeated, require too many technical means (for example, need to develop new systems or fundamentally change existing practices), bring risks to the legitimate rights and interests of others, or are impractical (for example, involving information stored on backup tapes).
You understand and acknowledge that we will not be able to respond to your request under the following circumstances:
(1) Related to our obligations under laws and regulations
(2) Directly related to national security and national defense security;
(3) Directly related to public safety, public health and major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) We have sufficient evidence to show that the user's personal information subject has subjective malice or abuse of rights;
(6) It is difficult to obtain the consent of the user in order to protect the life, property and other major legitimate rights and interests of the user's personal information subject or other individuals;
(7) Responding to the request of the user's personal information subject will cause serious damage to the legitimate rights and interests of the user's personal information subject or other individuals and organizations;
(8) Involving trade secrets.
8. Inform you of the suspension of operation
If we stop operation, we will stop collecting user personal information, notify you of the notice of stopping operation in commercially feasible forms such as one by one delivery or announcement, and delete or anonymize the user personal information we hold.

7、 Terms of Use for Minors
1. Volcano engine service is mainly provided for adults (over 18 years old), enterprises and relevant organizations.
2. If you are a minor under the age of 14, you should not create any account or use the official website and its services. If we find that we have collected your personal information without the prior consent of the verifiable guardian, we will try to delete the relevant personal information as soon as possible.

8、 Amendment and notification of privacy policy
1. In order to provide you with better services, the official website and related services will be updated and changed from time to time, and we will revise this privacy policy from time to time. These revisions constitute a part of this privacy policy and have the same effect as this privacy policy. However, without your explicit consent, we will not reduce your rights under the currently effective privacy policy.
2. After the update of this privacy policy, we will publish the updated version on the official website, and remind you of the updated content through the official website announcement or other appropriate ways before the updated terms come into effect, so that you can timely understand the latest version of this privacy policy. If you continue to use the official website and related services, it is deemed that you agree to accept all the contents of the revised privacy policy.
three For major changes, we will also provide more significant notifications (including but not limited to email, SMS, system messages or special prompts on the browsing page) to explain the specific changes of this privacy policy to you 。
4. Major changes referred to in this privacy policy include but are not limited to:
(1) Our service model has undergone significant changes. For example, the purpose of processing user personal information, the type of processing user personal information, and the use method of user personal information;
(2) Significant changes have taken place in our ownership structure and organizational structure. Such as all changes caused by business adjustment, bankruptcy merger, etc;
(3) The main objects of user's personal information transmission, transfer or public disclosure have changed;
(4) Your right to participate in personal information processing and the way you exercise it have changed significantly;
(5) When our contact information and complaint channels change.

9、 Scope of application
1. This privacy policy is applicable to the products, services, solutions provided on the official website and other products, services or solutions that the company may later launch from time to time into the scope of services.
2. This privacy policy does not apply to products or services provided to you by a third party that has a separate privacy policy and is not included in this privacy policy through the official website ("third-party services"). Your use of these third-party services (including any information including personal information you provide to these third parties) will be subject to the terms of service and privacy policy of these third parties (rather than this privacy policy), and you will make relevant requests, complaints and reports through the personal information subject request and complaints and other mechanisms established by them, Please read the terms of the third party carefully. Please properly protect your personal information and only provide it to a third party when necessary 。
three It should be noted that, as a user of the official website, if you use the technical services of the official website to provide services for your users again, because your customer data belongs to you, you should agree on a privacy policy with your users. This privacy policy is not a substitute for the privacy policy between you and your users 。
four If the product or service you actually ordered is beyond the scope of this privacy policy, the purpose and method of collecting and processing this information will be notified and agreed on the product or service description interface 。

10、 How to contact us
If you have any questions, comments or suggestions on the contents of this privacy policy, you can contact us by logging in to Volcano Engine's "official website - online customer service" or "official website - console - work order service" or by selecting the hotline 400-850-0030. Generally, we will reply within 15 days ("reply period"), but you understand and agree that, considering the complexity of your request, the aforementioned reply period may be delayed to 30 days, but we will inform you in writing of the reason for the delay before the expiration of the reply period.

Historical Version

• Volcano Engine Privacy Policy (version on May 6, 2023)

• Volcano Engine Privacy Policy (version on May 18, 2022)

• Volcano Engine Privacy Policy (December 2, 2021)

• Volcano Engine Privacy Policy (version on June 22, 2020)