AI helps global sailing, intelligent customer service experience and supreme customer transformation

2 minutes Generate outbound customer service robot, AI one-stop processing

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Insight into the future with data
With intelligent services now

SaaS platform used by global over 10W cross-border sellers
Use Shulex to quickly find business opportunities and create explosive products

Free trial VOC

Free trial of intelligent customer service

new

Consumer portrait

Product experience

Consumer expectations

Consumer purchase reason

Service Experience

Well received

negative comment

Amazon

Shopify

Walmart

Facebook

Instagram

Trusted by global companies and customers

More than 100000 users are using Shulex VOC

"Shulex helped me to implement the user centered organizational ability, enable all positions in the company to realize VOC from concept to the method everyone can use, and help Juying create a new generation of popular products."

"Intelligent consumer insight has become Anker's DNA, and data analysis with Shulex VOC is the only way for every popular design"

"My own manual statistics are too much. With Shulex, I can get the data of the whole list to verify whether my data model is correct, which saves a lot of time!"

Intelligent customer service brings the best service experience to users

It provides email and chat services in 10 different languages, and is online 24 hours a day, and replies within 1 minute. Through the knowledge base and agent, AI can not only reply, but also complete the corresponding refund, replenishment, invoice generation and other system operations without manual intervention.

Use Shulex to redefine intelligent e-commerce working methods

Shulex VOC

Shulex AI Agent

All cross-border sellers need in Shulex for the whole link

Market segment selection&VOC analysis&intelligent operation&intelligent customer service

Intelligent customer service

Segments

Comment analysis

Competitive Product Analysis

Category label

One stop intelligent customer service platform to improve customer satisfaction

Train enterprises and external data, automatically parse them into FAQs, and generate professional customer service robots in 2 minutes

One click import of file, public network connection, email, work order and other data, with a resolution rate of 80%

Integration of Zendesk, Intercom, Tido and other customer service platforms, zero cost upgrade

Multilingual+multi industry intention customization+AI plug-in, covering multi-channel and whole market services

Special customer complaints can be smoothly switched manually to provide excellent customer experience from troubleshooting to solving

Multi industry co creation, such as e-commerce/games/finance, to create a dedicated industry knowledge base and AI model

Start a free trial

One stop intelligent customer service platform to improve customer satisfaction

Train enterprises and external data, automatically parse them into FAQs, and generate professional customer service robots in 2 minutes

One click import of file, public network connection, email, work order and other data, with a resolution rate of 80%

Integration of Zendesk, Intercom, Tido and other customer service platforms, zero cost upgrade

Multilingual+multi industry intention customization+AI plug-in, covering multi-channel and whole market services

Special customer complaints can be smoothly switched manually to provide excellent customer experience from troubleshooting to solving

Multi industry co creation, such as e-commerce/games/finance, to create a dedicated industry knowledge base and AI model

Start a free trial

Monitor the Amazon BSR list by commodity attributes to find market segment opportunities

Support site wide goods, and track the performance of goods in real time

Say goodbye to the tedious manual marking process, and AI smart tags commodity attributes

Quickly find product opportunities, market shares and competitive product dynamics in the market segment according to the commodity attributes

Start a free trial

Monitor the Amazon BSR list by commodity attributes to find market segment opportunities

Comprehensive review and analysis to make you understand consumers better

Support the comment analysis of single products, BSR lists and keyword products

Deeply explore consumer profiles, product experience, purchase motivation, user expectations and service experience

Analyze consumers' product emotions, accurately position problems, help products improve and win users' reputation

Start a free trial

Comprehensive review and analysis to make you understand consumers better

Quickly compare competing products to find product opportunities

Real time monitoring of competitive product data

Multi dimensional and all-round comparison, commodity comparison, category comparison, brand comparison

Insight into the advantages and disadvantages of competitive products, and create differentiated value of their own products

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Quickly compare competing products to find product opportunities

Provide category specific labels to quickly obtain category insight conclusions

Quickly locate key issues according to category labels to gain in-depth insight into products

Drill down to gain insight into more detailed issues, and conduct in-depth insight in combination with ratings and consumer sentiment

The tag tool helps you to explore opportunities beyond your cognition and quickly verify product ideas

Start a free trial

Provide category specific labels to quickly obtain category insight conclusions

Why Shulex VOC?

1 minute to learn Shulex VOC

AMZ full comment

All Amazon product reviews and BSR data support other platform customization services

Speed up 10 times

Manual accuracy exceeds 90%

AI large model

Integrate the mainstream semantic recognition AI model in the market, such as ChatGPT, NLP, NER

100+AI algorithm model

Omni channel integration

Amazon, Shopify, SurveyMonkey, Facebook, Instagram, Walmart, Salesforce, AfterShip， Seller spirit, Jijia, Yiya, etc

10+platform integration

Sell together

Created more than two years of research and development with more than 50 big sellers, including Anker, Juying, Xinweifa, Lute, Huaqing, Qian'an, and so on, which is an intelligent sea going platform for cross-border sellers

50+co creation

Choose the product that best suits you

VOC helps you find the right market, and intelligent customer service helps you serve users efficiently

Intelligent customer service

VOC

Intelligent customer service

Suitable for users with offshore business and customer service team

Contact Sales

Multi platform integration

24-hour online

Multi language support

Intent identification

Knowledge base learning

Task and process processing

Multi round dialogue

Intelligent customer service

Suitable for users with offshore business and customer service team

Contact Sales

Multi platform integration

24-hour online

Multi language support

Intent identification

Knowledge base learning

Task and process processing

Multi round dialogue

cooperative partner

Join the cross-border ecosystem and grow with more partners

Insight into the future with data, use intelligent services, and now

Start a free trial

Latest information

agreement

User policy Privacy Agreement

Tel.: 17767137782

Email: partners@shulex-tech.com

Contact address: Room 301, Building 4, Sanwei Zhihui Center, Wuchang Street, Yuhang District, Hangzhou, Zhejiang Province

Shulex is a brand operated by Hangzhou Shuli Xingjian Technology Co., Ltd

Shulex (voc. ai), founded by the founding team of the former nail, is an AI facing the global VOC market SaaS. Use advanced models such as ChatbotAI to build AI applications for industry scenarios and improve The product manager and market operation insight help brand customers optimize products and brands. The company was established in August 2021, currently has 50 people, and 50000 registered users. Benchmark customer: Anke Innovation, worthfind， Bull, Huaqing, etc.