vivo Privacy Policy
Dear user
Weiwo Mobile Communication Co., Ltd. and its global enterprise subsidiaries (hereinafter referred to as“ vivo ”Or “ We ” ）, respect your personal information, and will do everything possible to protect your personal information. This policy only applies to vivo Personal information collected and stored (including intelligent terminal product services and vivo Product service), and the content quoted by other parties shall be subject to the agreement between you and the third party. Please go to vivo Read, understand and agree before submitting personal information《 vivo Privacy Policy 。
This privacy policy will help you understand the following:
I vivo Why collect your personal information
II vivo What personal information will be collected
III vivo How your personal information will be used
IV vivo How to entrust, share, transfer and publicly disclose your personal information
5、 Processing of personal data of minors
6、 Security and measures of personal information
7、 Personal information integrity
8、 Cross border transmission of personal information
9、 Retention policy
10、 Personal information management
11、 Privacy Policy Update
12、 Disclaimer
13、 How to contact us
vivo We are fully aware of the importance of personal information to you, and will do our utmost to protect your personal information security, and abide by the principles of consistent rights and responsibilities, clear purpose, consent of choice, minimum necessity, security assurance, subject participation, openness and transparency to protect your personal information. At the same time, vivo We promise to take appropriate security measures to protect your personal information according to the mature security standards in the industry. Please read and understand this Privacy Policy carefully before using the service. If you use or continue to use relevant products and services, you agree that we will process your relevant information in accordance with this policy.
I vivo Why collect your personal information
To complete product and service functions, investigate and analyze problems to continuously improve product and service quality; At the same time, we can identify scenarios efficiently, provide you with scenario based and personalized services to help you manage your life and work efficiently and conveniently, and bring you a better user experience. We may collect some information and basic usage data from your devices from time to time according to the necessity of providing services. At the same time, we may collect your information and data according to national laws and regulations or the requirements of government authorities.
When we process your personal information, we may be based on one or more of the following legitimacy bases, including:
one We may process your personal information based on your consent;
We may process your personal information necessary to perform the contract with you. For example, based on contractual relationships such as online shopping or incentive promotions, your personal information needs to be processed to realize your relevant requests;
three To perform legal duties or obligations;
four It is necessary to respond to public health emergencies or protect the life, health and property safety of natural persons in emergencies;
five . Implement news reporting, public opinion supervision and other behaviors for the public interest, and process personal information within a reasonable range;
six . Handle your personal information disclosed by yourself or other legally disclosed personal information within a reasonable range;
seven Other circumstances stipulated by laws and administrative regulations.
II vivo What personal information will be collected
one , device and application information: including your use vivo Operating system version number, application information (including application installation list), device identifier (such as IMEI 、 ICCID 、 EMMCID/UFSID 、 OAID/VAID/AAID 、 SN Code sum IMSI 、 Android id , mobile country code and vivo Android Mobile network number of the device) MAC System, device and application data such as address, mobile operator, language used, system settings, activation date, run time, etc.
two , log information: including your use vivo Login log, network request, access time, access times, and access generated in the process of equipment and services IP , application operation information (including download, installation, switch, update, uninstall), error crash and other information.
three Location information: When you require location based services, such as location services, specific geographical location search, navigation, weather query, street view view, etc., you need to actively open the location services to provide your real-time location information (such as country code, region, community ID 、 GPS Information, longitude and latitude WLAN hotspot / Base station information, etc.). We will ask which applications you want to enable location-based services for, and you can also set which applications can enable location-based services through settings. In addition, in order to provide you with considerate services such as commuting reminder, we will record your common address according to the prompts of the service function.
four Personal information submitted when you use the service ： vivo Some services of will allow you to create an account or submit some personal information. You may need to provide personal information and account information, such as nickname, avatar, email address, shipping address, mobile phone number, Taobao account, Alipay account QQ No., WeChat, Weibo account, payment method, common contact information, license plate number, etc; vivo Some services of allow you to communicate and share information with others, if you use vivo 's service needs to share content with friends, and we may need you to provide relevant information about your friends, including name, personal information, phone number, e-mail address, etc; If you are using vivo If you encounter any error or have any feedback, you can choose to vivo Send details; When you ask vivo When contacting you, we will ask you to provide your own relevant information, such as name, contact information, e-mail address, etc , simultaneously vivo Your domain name may be tracked and analyzed to quickly and efficiently answer your questions and process your requests.
five Information obtained from a third party: On the premise of compliance with laws and regulations, we may obtain some data from public or commercial third-party channels (for example, access to advertisements distributed by third-party service providers ID Or other labels ID , product service or user statistics, etc; And when you authorize vivo If the account is associated with a third-party account, we will, based on your authorization and in compliance with laws and regulations vivo The account information related to the account is shared with the third party, and the account information related to the third party account is obtained, such as registration time, registration account, nickname, avatar, account data, etc.) to support vivo Provide services or verify and summarize products and data models; With your explicit authorization and consent, a third party may share some of your personal information based on the necessity of the service.
six 、 Cookie And tracking information: Cookie It is a plain text file sent from the network server to your mobile device browser and stored on your mobile device, Cookie It usually contains identifiers, site names, and some numbers and characters. Cookie The content is only retrieved or read by the server that created it. We use this class Cookie Store relevant user settings, access and other preference data, and track the effect of marketing campaigns, so that users do not need to reconfigure the settings every time they visit. vivo Will not Cookie It is used for out of range use and will be cleaned regularly. If you disable Cookie , you can still use vivo IT Data network, but some website features and functions may not work properly, or even stop working completely.
1-6 The information collected in will be used in this privacy policy when you trigger related functions vivo How your personal information will be used ” For all purposes described in.
seven . Local processing information:
（ one ）In order to ensure the safety of information and equipment, and complete the identification of equipment, when you open the face recognition function on the equipment, you need to take the initiative to input your face information in your equipment in advance. When you use this function, we will check your face information with the face information you have entered in advance; When you open the fingerprint identification function, you need to actively enter your fingerprint information in your device in advance. When you use this function, we will verify your fingerprint information with the fingerprint information you entered in advance; Your facial information and fingerprint information are only processed locally on your device.
（ two ）When you use the voice wake-up or voice command function on the device, you need to actively input your voice wake-up words into your device in advance. We will only process your voice wake-up words and audio information locally, and perform relevant operations according to your voice commands.
（ three ）In order to fulfill your file storage, management and other requirements, your audio, video, pictures and other file information will exist locally for you to manage the corresponding types of files on the device.
eight Other information: Other information needs to be collected and used according to different service conditions of various system modules and applications (for example, if you join the user experience improvement plan or enable Jovi Smart scenes and other services, Please confirm the collection and use of information according to the separate privacy policy or statement provided by the corresponding products and services ）。
three 、 vivo How your personal information will be used
When you trigger related function services, vivo Your personal information collected will be used for the following purposes ：
one . Register and activate the services you need: for example, open vivo Account, join vivo Community, registration vivo Website members and other requirements for activating or verifying products and services.
two . Fulfillment of orders: process your orders according to the personal information and service needs submitted by you, and complete services such as order placing, delivery, delivery, after-sales maintenance and return visit.
three Judge the condition of the device: judge the compatibility of the device information and software, provide customized products or services, send you the notice of operating system or application update and installation, and complete the version update of the system or application.
four . Identification and diagnosis: Troubleshoot the error information of devices and applications, identify the activation failure and other problems, and diagnose and repair them.
five Carry out necessary internal audit, data analysis and service evaluation, and prevent and investigate fraud or other improper use. Such as evaluation of service satisfaction, statistical analysis of product utilization rate and statistics of product sales volume.
six . Provide data synchronization services: synchronize, share and store the data you upload or download and the data required for uploading and downloading.
seven . Provide location-based services: provide you with location-based services, weather, navigation, photo location display, commuting tips and other functions related to location-based services you choose. You can choose to turn off location-based services on your device and no longer submit your location data. System definition We and third-party service providers (Our partners include Baidu, Gaode, Baidu https://newclient.map.baidu.com/client/mecppartner/privacy/nlp ； Gao De: https://cache.amap.com/activity/lowcode/h5/Z6sTvbNP/index.html ） Jointly provided, based on the WLAN Information, base station and other related information can provide you with location services. The device you use will collect WLAN hotspot / The crowdsourcing data of base station information and Bluetooth device information is sent to vivo And its partners to expand the crowdsourcing data of WLAN hotspots and signal tower locations, and optimize your location services and network service status.
eight Provide scenario based services: analyze your habits and preferences according to your use behavior, and provide you with scenario based and personalized intelligent reminder services.
nine Build user profiles: analyze users' usage habits and preferences according to users' usage behavior data, and build user profiles of tagged groups, which are used to display content that users may be interested in, optimize product service experience, or activate after-sales service.
ten . Providing push and advertising services: with your explicit authorization and consent, we will send you recommendations of products and services you may be interested in; Display advertisements to you within our service or on the website of a third party; Or invite you to participate vivo Promotion activities and market research; Or with your explicit consent, send you marketing information (if you don't want to receive such information, you can unsubscribe at any time), etc. When you use vivo When pushing the service, we will collect your relevant information. Details can be viewed《 vivo Push Privacy Policy（ https://dev.vivo.com.cn/documentCenter/doc/652 ）。
eleven Business security and risk control: for the purpose of maintaining business security and operational risk control, when you use our services, we need to automatically collect your relevant account information and equipment information (IMEI/VAID) , upload to the server, and share within the scope of the associated subject.
twelve Improve user experience: based on the provision of products and functional services, constantly improve and optimize your use experience.
For business needs, please understand that the above processing analysis may include a reasonable degree of direct or indirect correlation analysis, but it will not be used to identify you. If it is necessary to go beyond the above scope or beyond a reasonable degree of relevance, we will obtain additional authorization from you.
IV vivo How to entrust, share, transfer and publicly disclose your personal information
（1） Delegated processing
Some specific modules or functions in this business function may be provided by external suppliers. In order to ensure the normal operation of products and services, we may need to share some of your personal information with external service providers or third-party subcontractors employed by us. However, we will sign a strict confidentiality agreement and data protection agreement with them, requiring them to process and protect personal information in accordance with our requirements, this privacy policy and any other relevant confidentiality and security measures.
（2） Share
Sharing refers to providing your personal information to other personal information processors, and both parties have independent control over personal information. On the premise of meeting the requirements of laws and regulations, we may share your personal information in the following situations:
one . Your information may appear in vivo It is shared within subsidiaries or affiliated companies of, providing you with all the functions of products and services, and conducting necessary business analysis and operations to help us provide you with more targeted and improved software and hardware services. We will only use vivo Your information will be shared within the affiliated companies or affiliated companies of, and only the information necessary for providing services will be shared. For example, when registering vivo In order to avoid repeated registration, we need to verify the uniqueness of the account to be registered; In order to provide you with consistent services, we will use vivo The account information of the service logged in by the account is associated and shared.
two . To ensure that the services described in this privacy policy are provided to you, vivo It may designate a third party to share your equipment, order, location and other necessary personal information with technical service providers, promotion partners, advertising service providers, etc., in order to enable them to successfully complete the services or orders you need; Or complete the corresponding statistical settlement of advertising services; Based on the requirements of performing service functions, vivo You may also share your information with your wireless operator; meanwhile vivo It is also possible to share the desensitized and de identified statistical data (not associated with you) with them to understand the service completion and the reach rate, coverage and effectiveness of promotion, and help them make statistics and optimization. Strict security and confidentiality measures will be taken for data sharing to ensure your information security.
three Share your personal information based on laws and regulations or mandatory requirements of administrative and judicial authorities.
four . With your explicit consent, share some of your authorized information with the designated third party.
In addition, we will not share your personal information with other companies, organizations or individuals. If you find that personal information is shared or disclosed in violation of laws, regulations or the agreement, you can ask us to delete the information, and we will immediately investigate, confirm, delete in time, stop sharing and transferring, and notify a third party to delete it in time.
（3） Assignment
We will not transfer your personal information to any company, organization or individual, except for the following circumstances:
one With your explicit consent, we will transfer your personal information to other parties;
two In case of merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this personal information protection policy, otherwise we will require the company or organization to ask you for authorization and consent again.
（4） Disclosure
In principle, personal information should not be publicly disclosed. We will only publicly disclose your personal information in the following circumstances:
one . With your express authorization and consent;
two In accordance with laws and regulations, litigation, public and government authorities, vivo Your personal information may be disclosed.
5、 Processing of minors' personal information
vivo Pay special attention to protecting the privacy of minors (the age of minors is determined according to the laws of your country and the cultural practices of various countries and regions), and urge parents / The guardian actively participates in the activities and interests of minors. vivo Not targeting minors, vivo They will not deliberately collect information about minors. If the parent / If the guardian finds that the personal data of a minor has been collected without the prior consent of the guardian, please contact us to delete it and ensure that the minor cancels the subscription or uses the relevant services.
For the information of children among minors, in addition to the above situations, guardians need to actively exercise relevant rights and work with us to protect children's personal information, we will also Children's Privacy protect Statement Protect children's personal information.
6、 Security and measures of personal information
To protect the integrity of the network, vivo We have taken security measures that comply with industry standards to protect your personal information and prevent unauthorized access, use, modification and public disclosure of data. We will take all reasonable and feasible measures to protect your personal information, including but not limited to:
one , conducting security checks, using encryption tools and software, and other reasonable security measures and procedures;
two Adopt encryption technology to ensure the security and confidentiality of information transmission and storage process, and establish a security incident response team to locate, analyze and handle problems in a timely manner;
three . Limit authorized access personnel, and take hierarchical authority management measures. Only network administrators and personnel who need to know information based on business needs can access users' non-public personal information from inside.
If vivo know vivo IT Data network security is endangered or non-public information of users is disclosed to unrelated third parties due to external behaviors (including but not limited to external security attacks), despite other provisions in this privacy policy, vivo Will still take reasonable measures that it deems appropriate, including but not limited to internal investigation, reporting and notifying law enforcement agencies, and cooperating with law enforcement agencies; If vivo Found that the user provided vivo IT The personal information of the data network has been illegally disclosed in a way not allowed by this privacy statement, vivo We will take legal and reasonable measures as soon as possible to inform relevant users of the disclosed information and vivo IT The data network shall take remedial measures to the greatest extent for its knowledge of the information.
7、 Personal information integrity
vivo The processing of personal information is only used for the authorized purpose of collecting information, and is processed according to this privacy policy or any related service privacy policy. We will supervise the process of data collection, storage and processing to ensure that only personal information needed to provide or improve services will be collected, stored and processed. We will take reasonable measures to ensure the accuracy, integrity and timeliness of the personal information processed, but this also requires users to update or correct their personal information when necessary.
8、 Cross border transmission of personal information
In principle, the personal information we collect and generate in the People's Republic of China will be stored in the People's Republic of China. But because vivo Products and services may be provided by resources and servers located in different countries or regions of the world. If it is necessary and you expressly authorize, your personal information may be transmitted across borders to countries and regions outside the countries or regions where you use our services. Those countries or regions may not have specific laws to protect personal information, Or implement different data protection laws. In such cases, vivo Measures will be taken to ensure that there is a legal basis for such transmission, and that your personal information will be properly protected according to applicable laws, such as completing the data exit security assessment and using the standard contract approved by the relevant authorized unit ( When necessary ) , and through the use of other appropriate technology and organizational information security measures.
9、 Retention policy
We retain personal information for the purpose of information collection or comply with applicable legal requirements. We only store your personal information within the shortest period necessary for the purpose of this policy and the time limit required by laws and regulations. If personal information is collected for the purpose, we will stop retaining personal information, or desensitize, de identify Anonymous processing (the anonymized information is no longer personal information, and further use and processing do not need to obtain your authorization).
ten Personal information management
（1） Query, correct, delete
You can use the vivo Privacy Center user data management platform (Website: https://privacy.vivo.com.cn/#/userManagement ）View and delete your data.
For the information provided in the specific service module, you can query, correct, and delete the information you provide through the "My" or other information management or record viewing modules in the specific service module.
If your rights cannot be realized through the above methods, you can call the customer service phone, log in vivo Contact online customer service on the official website or send an email to us, and request us to query, correct and delete your personal information. In order to better protect the security of users' personal information, we may verify your identity before accepting it to ensure that the request is initiated by the personal information subject or its authorizer. At the same time, please provide specific and executable request content.
Please understand that on the premise of compliance with laws and regulations, based on the limitations of existing technical capabilities and security control measures, your request for correction and deletion of personal information may not receive immediate and rapid response and processing. If your request is accepted, we will fifteen Reply to your access and correction request within working days or the time limit required by laws and regulations. For the request for deletion, we will respond within a reasonable time and notify the entity that has obtained your personal information from us to request it to delete it in a timely manner. During this period, we will strictly store and isolate your information securely until your request is completed.
（2） Withdrawal of consent
You can delete information, turn off device functions vivo Change the scope of your authorization for us to continue to collect your personal information or revoke your authorization by setting privacy settings or contacting us in the terminal device or application.
Please understand that some business functions require some basic personal information to complete. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of your consent or authorization, and we will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing activities based on your authorization.
Please refer to the privacy policy or statement specific to specific products or services for the way to withdraw consent.
（3） Account cancellation of personal information subject
You can log off your registered vivo Account, the way to cancel the account is as follows: -vivo account number - Security and Password - Account appeal freezing and cancellation - Account cancellation " Then apply for account cancellation according to relevant prompts.
When you complete the cancellation of your account, we will stop providing you with corresponding products and services, and delete relevant personal information or conduct anonymous processing, except for those who need to retain personal information due to other provisions of laws and regulations (but will not use relevant information for daily business activities).
（4） Personal information subject obtains personal information copy
You have the right to obtain a copy of your personal information by calling the customer service phone and logging in vivo Contact online customer service on the official website or send us an email.
On the premise of technical feasibility, if the data interface has been matched, we can directly transfer your copy of personal information to the third party designated by you according to your requirements.
（5） Automatic decision of constraint information system
In some business functions, we may only make decisions based on non manual automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide appropriate remedies.
Please understand that your above request may not be accepted under the following circumstances, and we will explain the reason to you at the same time:
one . You are not the subject of personal information or your obligee's identity cannot be verified;
two Responding to your request may cause serious damage to the legitimate rights and interests of the personal information subject or other individuals and organizations;
three If the information is retained only for the purpose of statistics and research, and the publication of statistics and research results will not disclose personal identity;
four . There is sufficient evidence to show that you have subjective malice or abuse of rights;
five . Directly related to national security and national defense security;
six . Directly related to public safety, public health and major public interests;
seven Directly related to criminal investigation, prosecution, trial and execution of judgments;
eight . It is difficult to obtain my authorization and consent for the purpose of protecting the life, property and other major legitimate rights and interests of the personal information subject or other individuals;
nine , involving trade secrets;
ten Other circumstances stipulated by laws.
11、 Privacy Policy Update
vivo We reserve the right to update or modify this policy from time to time. If the privacy policy is updated, vivo Will be vivo Official website of Privacy Center (Website: https://privacy.vivo.com.cn/#/privacy ）The revision and effective date are published in. You can log in to vivo Privacy Center website. For major changes involving the terms of the agreement, we will also provide more significant notice (including for some services, we will send a notice or directly show you the agreement on the service page to explain the specific changes in the personal information protection policy or regain your authorization).
12、 Disclaimer
Although this privacy policy explains vivo Standards followed in privacy protection, vivo We will strictly follow this standard and take all reasonable and feasible measures to protect the security of your personal information. But please know and understand that, vivo We can't control all factors or how a third party collects and uses your personal information, nor can any measures be completely impeccable. We can't guarantee to you that your data and information will not be disclosed under any circumstances.
In addition, in the process of using third-party applications, third-party applications may collect and use your personal information according to their functional requirements, such as positioning, calling, information (SMS, MMS or email), recording, and taking photos / Camera, user data operation (address book, calendar, call record, stored content), network bookmarks and history, account, network communication, Bluetooth, application list information, access to address book, etc. Please read their privacy policy carefully when using third-party applications, and submit personal information carefully. This Privacy Policy only applies to vivo The rules of information collection and use do not apply to the services provided by any third party or the rules of information collection and use of third parties, We do not make any commitment to any third party to collect and use your personal information, nor do we undertake any non vivo The responsibility for your information and data leakage caused by the reason.
thirteen How to contact us
If you have any questions, comments or suggestions, please call our customer service number ninety-five thousand and thirty-three Or login vivo Official website https://www.vivo.com Contact us through online customer service, or send an email directly to privacy@vivo.com , we will verify your principal identity fifteen A reasonable explanation and reply shall be made within working days or the time limit required by laws and regulations.
If you are not satisfied with our reply or handling method, you can find a solution through the following external channels: transfer the complaint to the Second People's Court of Dongguan (the switchboard of the hospital headquarters: 0769-89889888 ）Jurisdiction, or seek help from industry self-discipline associations, relevant government regulatory agencies, etc.
Important note: In view of the possible differences between language translations, the meaning of the terms of this privacy policy is subject to the Chinese version. If you use our service, you agree to our privacy policy.
Copyright ©2017-present Weiwo Mobile Communication Co., Ltd All Rights Reserved
Registered address: Weiwo Road, Chang'an Town, Dongguan City, Guangdong Province one number
Updated: two thousand and twenty-four year six month twenty-four day
Effective time: two thousand and twenty-four year six month twenty-four day
