[Job Responsibilities] 1. Responsible for the annual sales plan, operation indicators and operation management plan of the whole store, responsible for budget formulation, promoting and ensuring the achievement of strategic indicators, and supervising and managing the work of home stay housekeepers; 2. Familiar with home stay product knowledge and service standards, familiar with hotel management system; 3. Be responsible for the considerate service of guests from check-in to check-out, and lead the team to provide warm and friendly service to guests; 4. Improve the administrative personnel, staff code of conduct, management system, etc. of home stay; 5. Keep good communication with guests, understand the needs and opinions of guests in all aspects, and implement and solve them in a timely manner; 6. Timely and effectively solve guest complaints, and coordinate the handling of hotel emergencies; 7. Responsible for the planning and implementation of operation publicity and promotion plans, promotional activities, opening activities, etc; 8. Responsible for organizing the operation and management of the company's preparation, cooperating with the company's overall strategy, expanding new organizations, being able to form teams, implement and assist in training, and achieving strategic objectives; 9. Make statistics, analysis and summary of operation data to continuously improve occupancy indicators and brand influence. Job Requirements 1. Male or female, 28-45 years old, college degree or above, major is not limited, hotel management and tourism management are preferred; 2. Good team management experience, keen market analysis ability and good at business negotiation; 3. Good execution ability, good at using the Internet for communication and promotion; 4. Understand the online tourism market of hotels/apartments, be good at planning organizational plans, have solid written skills, and be sensitive to data; 5. Proactive, able to bear pressure, strong sense of time, good communication skills and team spirit. 6. Have keen market sensitivity and analytical ability; 7. Outgoing personality, strong communication ability, good pressure resistance, service awareness and attitude; 8. Good team spirit and communication, coordination, adaptability; 9. Proactive, hard-working, good communication skills, good language skills, service concept and team spirit.
