International high-end hotel/5 stars | 100-499 people
Issued on 06-11
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[Basic Job Responsibilities]1. Supervise the daily operation of the spa and keep in touch with other department managers to ensure that sanitation, maintenance and service are up to standard;2. Fully responsible for the daily operation, maintenance and personnel management of spa, gym and swimming pool;3. Ensure the implementation and updating of the operation procedures and policies of the spa as needed;4. Provide physical therapy technical guidance and training;5. Manage service quality and make correct plans and decisions to improve guest experience;6. Handle disputes and complaints of guests;7. Research, develop and update the spa menu according to the business strategy;8. Manage financial budget, cost control and prepare revenue and expenditure report;9. Improve the sales performance of spa and fitness center;Job Requirements1. High school degree or above, with more than 5 years of relevant working experience in international hotel, including more than 1 year of working experience in the same position;2. I have a background in SPA management and am familiar with the management of recreational facilities;3. They should have good communication and coordination skills, guest service skills, and basic hotel management knowledge;4. Basic English listening, speaking, reading and writing skills;
