·Cleaning and maintenance of guest rooms. According to the regulations, each shift should clean at least 7 guest rooms within 8 hours. Give priority to the preparation of required rooms as instructed. Provide turndown service and observe specified procedures and standards. In case of loss of linen, furniture and equipment, report to relevant departments immediately. Follow up when necessary. Transfer furniture and appliances whenever and wherever necessary. ·Clean the designated public area of the floor, and comply with the specified procedures and standards. ·Determine the cleaning standards, and use appropriate chemicals and cleaning articles for carpet and furniture cleaning; Always closely follow chemical handling procedures. Clean windows, walls, ceilings, beams and models, and properly follow the procedures and standards of cleanliness and safety. ·Re arrange the furniture layout according to the instructions from the floor manager/supervisor or other representatives. Clean the lobby, stairs and corridors, including elevators, ashtrays, furniture, carpets and lighting fixtures according to the established arrangements, instructions and needs. According to the standard plan, guide and need sanding, dismantling, polishing, waxing, and hard maintenance. ·Check the cleanliness and condition of lighting fixtures in designated guest rooms and locker rooms every day. Clean the walls, mirrors and lamps according to the standards and procedures of cleanliness and hygiene. ·Clean the frosted sink, water closet and toilet according to cleanliness and hygiene standards. ·Use qualified chemicals and mop the floor of the public toilet and staff locker room according to the sanitary regulations. ·Prepare all linen and facilities according to the housing rate. Ensure linen and facilities are equipped with mobile trolleys as standard. Ensure that all items in the warehouse are stored in order. ·Clean according to the standard before the end of each shift. Ensure that all equipment and trolleys are properly maintained. Prepare and submit the warehouse picking list timely and accurately. ·Install extra beds, cribs, bed boards and other additional items required by guests on the premise of meeting the hotel standards. If the guest asks, give the correct/appropriate direction and information. Assist with baggage handling when needed. ·According to the established procedures, the items found shall be reported and handed over to the housekeeping office immediately. If the lost item is opened or there is no guarantee, immediately notify the duty manager and the security department. Always resolve similar incidents in accordance with standards and procedures. ·During the equipment use training, use all equipment according to the instructions to ensure a longer service life of the equipment. Clean equipment before and after use in accordance with appropriate cleaning procedures. Report the maintenance deficiencies to the relevant areas/personnel immediately, such as arranging the maintenance plan immediately. ·Keep the trolleys clean and tidy at all times and keep sufficient supplies. Keep linen room and articles clean and orderly at all times. Submit the worksheet to Housekeeping Department before off duty. ·Report the suspicious person on the floor to the security staff or the supervisor/administrative housekeeper. ·Participate in emergency operation steps according to hotel P&P standards ·Ensure that all designated area equipment is properly maintained. Ensure timely reporting of equipment failures or repair defects to the appropriate areas. ·Participate in the training course plan. Actively participate in staff activities initiated by the hotel. If necessary, attend the meeting. ·Maintain good relationships among colleagues to help build team spirit. Work with the coordinator whenever needed. Interact with others every year to provide additional or additional services to customers. ·Adhere to the hotel's personal hygiene and appearance standards. Insist on establishing procedures for employees and timekeepers. Comply with the provisions, disciplinary provisions, rules and regulations of the Employee Handbook. Reduce the waste of materials and articles and recycle them according to the provisions of the hotel staff manual. Keep the surrounding environment clean. Follow the checklist for water and electricity conservation. ·Sometimes he may perform other duties required by the manager. Able to perform additional duties as required by business and hotel at any time.
