[Job Responsibilities] 1. Implement the decisions, decisions and instructions of the administrative housekeeper, implement the annual work plan and quarterly work arrangement of the department, and report the completion to the superior in a timely manner. 2. Under the leadership of the administrative housekeeper, do a good job in the management and service of guest rooms to ensure a good social reputation and economic benefits. 3. Assist in developing and updating the floor service management system, operating procedures and job responsibilities, check the implementation and implementation of rules and regulations, formulate a thorough work plan, reasonably arrange the use of personnel and materials, and control resource consumption. 4. Grasp the number of check-in and check-out rooms every day, check the actual rental status and reservation status with the front desk, and master and report the room status. Timely organize forces to do a good job in sorting out and cleaning rooms as required, and provide rentable rooms that meet the standards as soon as possible. 5. Be responsible for checking the maintenance of equipment and facilities in the room, arranging the room cleaning and periodic hygiene work plan, and constantly improving and improving the room cleaning standard and service level. 6. Check the equipment, facilities, goods placement, temperature, air, cleanliness and other conditions of the VIP room to ensure that the room is in the best state, ensure that the room quality meets the hotel's reception standards and personally entertain the VIP. 7. Check and control the inventory and consumption of room supplies, cleaning and washing supplies and other items, and spot check the use to avoid waste. 8. Patrol the work progress of subordinate employees, spot check the service quality, find problems and correct deviations in time to ensure the smooth progress of daily work. 9. Pay attention to the guest's trends, understand the guest's needs, listen to the guest's opinions modestly, and accept the guest's complaints. Timely handle difficult problems that cannot be solved by subordinates and report to the administrative housekeeper, so as to provide personalized services. 10. Develop training plans, be responsible for the skill operation training of subordinate employees, put forward opinions on personnel changes such as the deployment, promotion, demotion, reward and punishment of direct subordinate employees, care about the work and life of employees, provide necessary work guidance and help in a timely manner, and mobilize the enthusiasm of employees. 11. Regularly organize the inspection of fire-fighting equipment in the jurisdiction area, do a good job of wanted assistance, fire prevention and anti-theft work, and be responsible for the safety responsibilities in the competent area. 12. Complete other tasks assigned by the administrative housekeeper. [Quality requirements] 1. Education: college degree or above or equivalent. 2. Language ability: understand English and have good language expression and communication skills. 3. Job skills: at least three years of relevant working experience in four-star hotels, and computer operation. 4. Professional skills: have complete knowledge of room cleaning and maintenance, and knowledge of room service standards; Master room management and service procedures; Be familiar with the use and operation of guest room equipment, cleaning tools and detergents; 5. Be able to formulate employee training plans, train employees, evaluate their performance, and use employees reasonably. 6. Be good at handling guest complaints, improving interpersonal relations and department cooperation. 7. Good physical quality and stable psychological condition. Able to bear hardships and bear working pressure. Careful, honest and reliable.
