Last updated on September 18, 2023
Support policies
Buy our WordPress Theme , you will get our technical support. We answer and assist you to solve all problems encountered in using our theme.
A free installation and debugging service is provided for the charging theme.
Read the document first
Many questions have been answered in topic documents, such as installation guides and FAQs. Therefore, before asking, please make sure that you have read our usage documentation to understand the specific topic you are using.
Support period
Once you purchase a theme, you will get a free theme update for life.
Included in theme support
Help resolve any possible errors
We try our best to keep our theme up to date, so if you encounter any errors, please let us know and we will try our best to solve them.
Answer specific questions about theme features and functions
If you have any questions or problems that cannot be found in the topic document, we are happy to provide you with all the explanations on this topic.
Listen to customer feedback
We like listening. If you come up with something and ideas that can improve our theme, please feel free to contact us and make suggestions.
Not included in theme support
Theme customization
Services used to modify or extend themes beyond the original functions, styles and functions are not supported. If this is a minor change, we will try our best to help, but please contact us for any major changes WordPress customized service information 。
Help Modify Topic Code
We only provide support for official original products. If any error/problem occurs after our original theme file is modified by yourself or any developer you employ, we cannot support it. Of course, we will always pay attention to and try our best to provide you with a good suggestion, but in this case, you should contact us about WordPress customized service information 。
Plug ins developed for others (third party)
Sometimes, plug-ins may cause some compatibility problems on the website, which is not necessarily a problem of the theme. If you find a conflict with some plug-ins, you should first try to access the plug-in author. Of course, it is good to let us know that there may be conflicts with other plug-ins, so that we can see and try to bypass it. But it is not our responsibility as the theme author to solve other people's errors.
Theme installation
It is not within the scope of support. You should contact us about WordPress service 。 (Note: the theme installation and commissioning service is provided for free for the charging theme)
Server/environment issues
We do not solve problems related to your website hosting or server environment, or problems related to improper installation of WordPress. In case of such problems, we will provide Server configuration, PHP, MYSQL, FTP, WORDPRESS environment setup and theme initialization 。
Price changes
According to the needs of the market and users, we may adjust the price of products from time to time. Xiaoshou reserves the right to change the price of all products at any time.
