Shence Privacy Policy

Version No.: 4

Effective date of the latest version: March 5, 2024

Shence Network Technology (Beijing) Co., Ltd. (hereinafter referred to as "Shence" and "We", with its registered address at Room 501, Floor 5, No. M18, Middle Information Road, Shangdi Information Industry Base, Haidian District, Beijing), as the operator of Shence data official website, Shence products and services, understands the importance of personal information to you, respects and protects your personal information security. Users (hereinafter referred to as "you") should carefully read and understand Shence's Privacy Policy (hereinafter referred to as "this policy") before submitting your personal information to Shence. This policy is applicable to all Shence products and/or services as well as specific products and/or services that may be involved (hereinafter referred to as "Shence products and/or services").

We protect your personal information in accordance with the Network Security Law of the People's Republic of China, the Data Security Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China and other laws and regulations on data and information protection, and with reference to the recommended national standard Personal Information Security Specification for Information Security Technology (GB/T 35273). This policy describes the purpose, method, scope and information security protection measures of the collection, use, storage, sharing and transfer of your personal information in the Shence products and/or services we provide to you, as well as the rights and methods we provide to you to access, update, delete and control your personal information. In order to facilitate your reading and understanding, we try our best to express in simple and understandable sentences and define key terms. Please refer to Article 10 "Explanation of Terms" of this policy.

Remind you that certain products and/or services we provide have specific privacy protection statements. The specific privacy protection statement more specifically describes how we deal with your personal information for specific types of products and/or services, and the specific privacy protection statement constitutes an effective part of this policy. If there is any inconsistency between the specific privacy protection statement and this policy, the specific privacy protection statement shall prevail. Matters not mentioned in the specific privacy protection statement shall be subject to this policy.

You know and confirm that you have read and fully understood all the contents of this policy at the time of registration. I remind you that we use the way of "blacked and italicized" to remind you of personal sensitive information. Before providing us with any personal sensitive information belonging to you, please clearly consider that such provision is appropriate, and agree that your personal sensitive information can be processed according to the purposes and methods described in this policy. We will collect and use your personal sensitive information with your consent to realize the relevant functions we provide for you. We allow you to make a choice to disagree with the collection and use of these personal sensitive information, but refusing to provide such information will affect your use of Shence products and/or services

If you do not understand some or all of the contents of this policy, we recommend you to contact us at 400-650-9827 for relevant consultation. If you still do not agree with the terms of this policy based on your full understanding of this policy, it is recommended that you immediately stop using Shence products and/or services.

Please ensure that you are over 18 years old 。 If you are a minor under the age of 18, you should be accompanied by your guardian to read this policy. After the guardian agrees to this policy, you can use Shence products and/or services and provide us with your personal information.

Once you click to confirm, actually purchase or start using the products and/or services on the official website of Shence Data (the domain name involved is sensorsdata. cn, sensorsdata. com) through the web page, it means that you have fully understood and agreed to this policy, and agree that Shence collects, uses, stores, transmits, shares and transfers your personal information in accordance with this policy. If you have any questions, comments or suggestions on the contents of this policy, you can contact Shence at the official telephone: 400-650-9827.

This policy will help you understand the following:

1、 How we collect and use your personal information
2、 How we use cookies and similar technologies
3、 How do we entrust, share, transfer and publicly disclose your personal information
4、 How do we save your personal information
5、 How we protect your personal information
6、 How do we give you the right to manage personal information
7、 How do we deal with minors' personal information
8、 How do we update and revise this policy
9、 How to contact us

1、 How we collect and use your personal information

According to the relevant laws and regulations mentioned in the introduction, we will follow the principles of justice, legality and necessity to collect and use your personal information that you actively provide in the process of using Shence products and/or services, that we actively collect when you use Shence products and/or services, and that we obtain from third parties for the following purposes described in this policy. No matter how we collect and use your personal information, we usually only collect it with your consent, unless in some cases, we collect personal information from you based on legal obligations or may need to protect your or other people's important interests.

Please understand that the functions of Shence products and/or services may also change and develop due to changes in business strategies. If we want to use your personal information for other purposes not specified in this policy, or collect your personal information based on a specific purpose for other purposes, we will inform you in a reasonable way (such as pop ups) and obtain your consent again before use.

（1） Your personal information provided to us in the process of providing products and/or services to you

Shence is a big data analysis and marketing technology solution service provider. In order to realize our business functions, it may be necessary to collect personal information from you. If you refuse to provide it, you cannot use all or part of the product and/or service. Note: If you provide personal information of others, please ensure that you have obtained the authorization of the relevant subject. For the avoidance of doubt, the authorization of the relevant subject here includes your end users' consent to us to collect and use their personal information to provide you with big data analysis and other related services.

The following list details various basic business functions and the personal information collected to realize this function. Please read carefully and judge carefully whether to provide your personal information so that we can provide you with corresponding services. If you refuse to provide, you cannot use all or part of Shence's products and/or services.

1. Register/login account

1.1 When you register your Shence account, in order to help you complete the registration as a Shence customer, so as to provide you with customer service or you can freely experience the official website of Shence Demo . To view the information, you need to provide us with your mobile phone number, and we will send a verification code to your mobile phone number to help you complete the account registration and collect your Enterprise entity name, contact name, your position in the company and email address , to help you create an experience account and experience DEMO 。 If you refuse to provide the above information, you may not be able to use the experience DEMO Function. If you only visit the official website of Shence, you do not need to register as a customer of Shence and provide the above information.

1.2 When you use Shence and log in, you need to enter phone number , log in by providing the mobile phone number and SMS verification code.

2. Improve personal data

After you become a registered user of Shence, you can use the relevant Shence products and/or services we provide for you. If you agree to supplement and improve your personal data (including Contact name, mobile phone number, email address, enterprise entity name, enterprise industry, your position ）Shence will collect this information so that it can provide you with products and/or services that better meet your needs.

3. Display and push products or services

We will provide mail box , provides you with personalized email push service. If you do not want to accept the commercial advertisement sent to you by Shence, you can unsubscribe by prompting to reply or other ways provided by Shence.

4. Feedback on service problems

In order to respond to your request for help or record the solution and results of related problems, Shence may save your Communication/call record and content Or your contact information.

5. Other uses

Shence will seek your consent in advance when it uses the information for other purposes not specified in this policy, or uses the information collected for a specific purpose for other purposes.

（2） Provide you with personal information that we actively collect and use in products and/or services

In order to meet the basic requirements of laws and regulations and the provision of products and/or services, ensure the safety of your personal confidence and system operation, more accurately prevent phishing fraud, conduct risk control and provide you with a better service experience, we will collect the relevant information generated during your use of Shence products and/or services to determine your account risk, Ensure that we can provide you with normal services, facilitate analysis of our system problems, statistics of traffic, and troubleshooting of abnormal information. This information will also help us monitor the stability of the services provided, such as counting crashes and stuck conditions, and checking the performance of various interfaces. This information and authority includes:

1. Log information

When you use Shence products and/or services, our server will automatically record some information, including your use of Shence products and/or services IP Address URL , browser type and language used, information about downloading, installing or using mobile applications and software, information about communicating with communication software, and date, time and duration of accessing services.

2. Browsing records

When you visit the official website of Shence, we will collect your browsing information, including browser types, browsing records and click records. This information is collected to improve functions and provide you with better experience and services.

（3） We obtain your personal information from a third party

We may collect and use your personal information from third parties (including our affiliates and partners) within your authorization and consent. We promise to process your personal information in strict accordance with the contract signed with the third party and relevant legal provisions. At the same time, please read the privacy policy and user agreement of the third party in detail. If you refuse a third party to collect, use or transfer your personal information when providing services, you may not be able to use the corresponding products and/or services of Shence.

（4） Business and customer data

Please understand that your business and customer data are different from personal information, and the official website will be processed as follows:

1. The data that you process, store, upload, download, distribute through the services provided on the official website (excluding third-party services) and deal with in other ways ("processing") are your business and customer data, and you fully own your business and customer data. As a neutral technical service provider, we will only strictly follow your instructions to process your business and customer data, unless otherwise stipulated by laws and regulations, otherwise agreed in the effective contract signed with you, otherwise agreed in accordance with specific product rules, or provide you with technical assistance to troubleshoot or solve technical problems based on your requirements, We will not make any unauthorized use or disclosure of your business and customer data.

2. You should be responsible for the data source and content of your business and customers, and we remind you to carefully judge the legitimacy of the data source and content. You should ensure that you have the right to use the official website and services to process such data, and that the above processing activities comply with the requirements of relevant laws and regulations, there is no violation of laws and regulations, infringement or breach of the contract with a third party, and you will not use the data for illegal purposes, because your business and customer data content and your data processing behavior violate laws and regulations All results and responsibilities caused by departmental regulations or national policies shall be borne by you.

3. Subject to the provisions of the preceding paragraph, for personal information in any data obtained from users on the official website, including business and customer data, you should perform the obligation of informing the relevant personal information subject in advance according to law, and obtain the separate consent of the relevant personal information subject, and ensure that:

(1) Provide written explanation and confirmation on the source and legitimacy of personal information in the way we require;

(2) When we request, provide the scope of authorization and consent for personal information processing, including the purpose of use. The personal information subject agrees that you use the official website to process its personal information;

(3) If your personal information processing activities required for using the official website and related services exceed the scope of the authorization and consent of such personal information, you shall be responsible for obtaining the express consent of the personal information subject within a reasonable period after providing the personal information or before we process the personal information, and provide us with a written certificate when we request.

You understand and agree that unless you meet the above conditions and other obligations required by law, you shall not provide us with business and customer data containing personal information. If you violate the above obligations, or fail to provide us with reasonably satisfactory proof as required, or we receive a report or complaint from the personal information subject, we have the right to unilaterally decide to refuse your relevant data processing (according to the actual situation, including by restricting the relevant service functions, freezing, cancelling or withdrawing the account), Or refuse to process relevant personal information and relevant data according to your instructions, and all responsibilities arising therefrom shall be borne by you.

4. You understand and agree that you should store your business and customer data according to your own needs. We only provide data processing services according to relevant laws and regulations or specific service rules. However, you understand and agree that unless otherwise stipulated by laws and regulations or agreed in accordance with the service rules, we have no obligation to store your data or information, nor assume any responsibility for your data storage work or results.

（5） Exceptions based on consent

According to relevant laws and regulations, Under the following circumstances, we can collect and use some necessary personal information without your authorization and consent:

Related to the performance of obligations stipulated by laws and regulations;
Directly related to national security and national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trial and judgment execution;
In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
The personal information involved is disclosed to the public by yourself;
Necessary for signing and performing the contract according to your requirements;
Collect your personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
Other circumstances stipulated by laws and regulations.

2、 How we use Cookie And similar technologies

When you use Shence products and/or services through the Internet, including but not limited to various devices of mobile terminals, to ensure the normal operation of the website, we will store a file named Cookie Small data file of. Cookie It usually contains identifiers, site names, and some numbers and characters. Cookie The main function is to facilitate you to use Shence products and/or services, and help the website count the number of independent visitors. Application Cookie Technology, we can provide you with more thoughtful personalized services, and allow you to set your specific service options.

When you use Shence products and/or services, it will send Cookie 。 When you interact with the services we provide to partners (such as advertising and/or promotion services, and the service functions provided by Shence that may be displayed on other websites), we allow Cookie (or other anonymous identifiers) to our server.

We will not Cookie Use for any purpose other than those stated in this policy. You can manage or delete according to your preference Cookie 。 You can clear all saved files on your computer Cookie , most web browsers are blocked Cookie Function of. However, if you do this, you need to change the user settings in person every time you visit our website. However, you may be unable to log in or use it because of such modifications Cookie The service or function provided by the divine plan of.

Division Cookie In addition, Shence will also use website beacons, pixel tags and other similar technologies on the website. For example, the email sent to you by Shence may contain an address link to the content of Shence's website. If you click the link, Shence will track this click to help Shence understand your product and/or service preferences so that Shence can actively improve the customer service experience. If you don't want your activity to be tracked in this way, you can unsubscribe from Shence's mailing list or other ways provided by Shence at any time.

III How do we entrust, share, transfer and publicly disclose your personal information

We will only share, transfer, publicly disclose your personal information or entrust a third party to process your personal information for legal, legitimate, least necessary, specific and clear purposes. We will only provide partners with personal information necessary for services, and we will sign strict confidentiality agreements, data processing agreements, etc. with partners, requiring them to process your personal information in strict accordance with our requirements, this policy and any other relevant requirements for confidentiality and security measures, and will track their processing behavior. We require that our partners have no right to share your personal information for any purpose other than the purpose of this policy.

（1） Delegated processing

Some specific modules or functions in our Shence products and/or services may be provided by external suppliers.

We will provide the application program interface for authorized partners to obtain relevant information（ API ）Software tool development kit（ SDK ）Carry out strict security testing, and agree with authorized partners on strict data protection measures, so that they can process personal information according to our purpose of entrustment, service description, this privacy policy and any other relevant confidentiality and security measures.

For companies, organizations and individuals entrusted by us to process your personal information, we will sign strict confidentiality agreements with them, requiring them to process your personal information in accordance with Shence's personal information protection requirements and any other relevant confidentiality and security measures

（2） Share

We will not share your personal information with any company, organization or individual, except for the following circumstances:

1.1 Obtain your explicit authorization or consent in advance: after obtaining your explicit consent, we will share your personal information with other partners, and the type and scope of sharing personal information will be further explained and displayed when obtaining your authorization or consent;

1.2 Sharing under legal circumstances: share your personal information according to applicable laws and regulations, legal procedures, government mandatory orders, regulatory requirements or judicial rulings, and the type and scope of sharing personal information will be determined according to laws and regulations and the requirements of relevant administrative or judicial departments;

1.3 To the extent required or permitted by law, it is necessary to provide your personal information to a third party in order to protect our and your or the public's interests, property or safety from damage. The type and scope of sharing personal information will be determined according to the requirements of laws, regulations and relevant provisions;

1.4 It is necessary to share your personal information in order to protect national security, public security and the major legitimate rights and interests of you and other individuals;

1.5 Your personal information disclosed by you or we can obtain from other legal public channels;
Sharing with our affiliated companies: Your personal information may be shared among our affiliated companies. We will only share necessary personal information, and such sharing is subject to the purpose stated in this policy. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorization again. Before providing the information to the affiliated company, we will make commercially reasonable efforts to evaluate the legality, legitimacy and necessity of the information collected by the affiliated company. We will sign relevant legal documents with related companies and require them to comply with laws and regulations when processing your personal information, and try our best to require related companies to take protective measures for your information.

2.1 Some products or services may be provided by affiliated companies or jointly provided by us and affiliated companies. Therefore, only by sharing your information can you provide the products or services you need.

2.2 With your explicit consent, we will share your information with related companies according to your authorization within the scope of laws and regulations and without violating public order and good customs.
Share with partners: In order to provide you with more complete and high-quality products and/or services, some of our services will be provided by partners. We may share some of your personal information with partners. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide services for you. At the same time, we will sign a strict confidentiality agreement with our partners, requiring them to deal with your personal information in strict accordance with our instructions, this policy and any other relevant confidentiality policies and take security measures. We require that our partners have no right to use the shared personal information for any other purpose. Partners may have their own independent privacy policies and user agreements. We recommend that you read and comply with the third-party user agreements and privacy protection policies.

（3） Assignment

We will not transfer your personal information to any company, organization or individual other than Shence and its affiliated companies, except for the following circumstances:

1.1. When obtaining your explicit consent;

1.2. Required according to applicable laws and regulations, industry regulations, legal procedure requirements, litigation/arbitration, mandatory orders of the government, and regulatory requirements;

1.3. To transfer your personal information in order to protect national security, public security and the major legitimate rights and interests of you and other individuals;

1.4. Your personal information is disclosed by you or we can obtain it from other legal public channels.
In case of merger, acquisition, separation or bankruptcy liquidation, which may involve the transfer of personal information, we will inform you in advance of the name and contact information of the recipient, and we will ensure the confidentiality of such information at the time of transfer. In this case, we will require new companies and organizations holding your personal information to continue to be bound by this statement. If there is any change in the collection and processing of personal information agreed in this statement, the company or organization will ask you for authorization again.

（4） Public disclosure

Unless we obtain your explicit consent, we will not publicly disclose your personal information.

We may disclose your personal information to competent authorities based on laws, legal procedures, lawsuits or mandatory requirements of government authorities. However, we guarantee that in the event of the above circumstances, we will require the disclosure requester to issue corresponding valid legal documents and take security measures that comply with laws and industry standards for the disclosed information.

IV How do we save your personal information

Your personal information security is critical to us. We will strictly abide by relevant laws and regulations, and take reasonable and feasible measures recognized by the industry to protect your personal information. Prevent unauthorized access, disclosure, use and modification of information, and avoid information damage or loss.

（1） Shelf life

During your use of our products and/or services, we will continue to save your personal information for you until the shortest time required for realizing the business under this policy expires. If you cancel your account or actively delete the above information, after you cancel your account or actively delete the above information, we will not commercially use your personal information, but we may use your personal information after anonymous processing.

After your personal information exceeds the aforesaid retention period, we will delete or anonymize your personal information.

（2） Save Region

Your personal information is stored in Within the People's Republic of China 。 In the future, if some products or services involve cross-border and need to transmit your personal information overseas, we will strictly comply with the provisions of the effective laws and regulations, and separately inform you of the purpose and recipient of the outbound data by pop-up or email, and obtain your authorization and consent, We will ensure that the data receiver has sufficient data protection capabilities to protect your personal information security.

5、 How we protect your personal information

（1） Technical measures and data security measures

We strive to take various physical, electronic and management security measures in line with industry standards to protect your personal information security, such as SSL/application layer encryption technology HTTPS two-way authentication technology, digital signature, etc., to prevent personal information from being disclosed and damaged in the process of collection, storage, transmission, etc., and inform you of the purpose and scope of use of relevant personal information through user agreements and privacy policies.
We actively establish a data classification and grading system, data security management specifications, and data security development specifications to manage and standardize the storage and use of personal information, and ensure that no personal information unrelated to our services is collected.
We will train and assess employees' awareness of data security and security capabilities to enhance their awareness of the importance of protecting personal information. We will deploy an access control mechanism to conduct identity authentication and authority control on employees who process personal information. We will sign confidentiality agreements with information contacts and cooperation agencies to clarify job responsibilities and codes of conduct and ensure that only authorized personnel can access personal information. If there is any violation of the confidentiality agreement, relevant responsibilities will be investigated. We will also monitor and audit the mechanism to conduct comprehensive security control over data, perform the approval and control measures for personal information access rights, and prevent your personal information from being accessed, disclosed publicly, used, modified, damaged or lost without authorization.
We will regularly conduct data security capability assessment/information security risk assessment to ensure that the security protection system is always in a complete state.
We have set up a full-time team to be responsible for the development and application of various security technologies and procedures. We will review the security background of the person in charge of security management and personnel in key security posts. We have established a sound information security management system and internal security incident handling mechanism. We will take reasonable and feasible security measures and technical means in line with industry standards to store and protect your personal information, so as to prevent your information from loss, unauthorized access, public disclosure, use, modification, damage, loss or leakage. We will take all reasonable and feasible measures to protect your personal information. We will use encryption technology to ensure the confidentiality of data; We will use trusted protection mechanisms to prevent data from malicious attacks.
We remind you that the Internet is not an absolutely secure environment. When you interact with other users through email, SMS, etc., you are not sure whether the third-party software has fully encrypted the transmission of information. Please pay attention to ensuring the security of your personal information. We recommend that you do not send personal information in this way to avoid personal information disclosure. Please use complex passwords to help us ensure the security of your account and personal information.

（2） Security incident handling

We will try our best to ensure the security of any information you send us, but please understand that due to technical restrictions and various malicious means that may exist in the Internet industry, it is impossible to always ensure the security of information 100%. You need to understand that the system and communication network you use to access our services may have problems due to factors beyond our control. In order to prevent the occurrence of security accidents, we will develop an emergency plan for network security incidents to deal with security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions in a timely manner. In the event of an event endangering network security, we will immediately launch the emergency plan and take corresponding remedial measures to minimize losses, And report to the relevant competent department according to the regulations.
The leakage, damage and loss of personal information are major security incidents at the company level. We will be responsible for organizing members of the working group to conduct security plan drills regularly to prevent such security incidents. In case of any misfortune, we will launch the emergency plan according to the highest priority and form an emergency response team to trace the causes and reduce losses in the shortest time.
In the event of an unfortunate personal information security incident, we will promptly inform you of the basic situation and possible impact of the security incident, the handling measures we have taken or will take, suggestions on risks you can prevent and reduce independently, and remedial measures for you in accordance with the requirements of laws and regulations. We will inform you of the relevant information of the event in a timely manner by means of your reserved contact information, such as in station notification, SMS notification, telephone, email, etc. When it is difficult to tell one by one, we will take a reasonable and effective way to publish an announcement.
At the same time, we will actively report the disposition of personal information security incidents according to the requirements of the regulatory authorities, and closely cooperate with the work of government agencies.

VI How do we give you the right to manage personal information

We attach great importance to your attention to personal information, and try our best to protect your right to access, correct, and cancel your account for your personal information, so that you have sufficient ability to protect your privacy and security. Your rights include:

（1） Access and correction rights

You have the right to access and correct your personal information, and you can contact customer service personnel to access your personal information through the method described in Article 9.

（2） Delete right

In the following cases, you can request us to delete your personal information, and we will respond to your request. You can contact us at any time through the contact information provided by Shence products and/or services:

If the processing purpose has been achieved, cannot be achieved or is no longer needed to achieve the processing purpose;
If we stop providing you with products or services, or the storage period has expired;
If we collect and use personal information in violation of laws and regulations or agreements with you;
If we share or transfer your personal information with a third party in violation of laws and regulations or your agreement, we will immediately stop sharing and transferring your personal information and notify the third party to delete it in a timely manner;
If we publicly disclose your personal information in violation of laws and regulations or the agreement with you, we will immediately stop the public disclosure and issue a notice requiring the relevant recipient to delete the corresponding information.

You can contact the method described in Article 9 to delete your personal information. Once the above deletion request is responded, your personal information will be deleted in time, except for the information required to be retained by laws and regulations.

（3） Withdrawal of consent

Each business function often needs to collect some basic personal information to operate. If you want to change the scope of authorization, you can contact the method described in Article 9 to request withdrawal of consent and deletion.

When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of your consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your consent or authorization.

（4） Cancel Shence service account

If you want to cancel the registered Shence account, you can cancel it at the personal center or contact customer service. After you cancel your account, you may not enjoy the services provided by Shence. We will delete personal information about your account or conduct anonymous processing. If it is required to retain personal information by law, we will not use it again for daily business activities.

（5） Access to copies of personal information

According to laws, regulations and relevant national standards, you have the right to obtain copies of your personal capital data and personal identity information. You can contact us through the method described in Article 9.

（6） Reject Directed Push

If you do not want to receive personalized advertising push after automatic decision through algorithm, you can contact us through the method described in Article 9. After you refuse to accept the targeted push service, we will delete or anonymize this part of your personal information, and when providing you with business functions, we will no longer do targeted push based on your personal information.

（7） Respond to your request above

To ensure security, we may require you to verify your identity before processing your request. You may need to provide a written request or prove your identity in other ways. For all your requests under this article, we will give feedback within 15 days after receiving your request and verifying your user identity in principle.

In principle, we will respond positively to your reasonable request without charge, but we may refuse those requests that are unprovoked, require too many technical means (for example, need to develop a new system or fundamentally change the current practice), bring risks to the legitimate rights and interests of others, or are very unrealistic.

Under the following circumstances, we will not be able to respond to your request as required by laws and regulations:

Related to our performance of our obligations under laws and regulations;
Directly related to national security and national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trial and execution of judgments;
We have sufficient evidence to show that you have subjective malice or abuse of rights (such as your request will endanger public security and the legitimate rights and interests of others, or your request is beyond the scope of general technical means and commercial costs);
It is difficult to obtain my consent for the purpose of protecting the life, property and other major legitimate rights and interests of the personal information subject or other individuals;
Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
Involving trade secrets;
Other circumstances stipulated by laws and regulations.

If you have further requirements for your data subject rights or have any questions, opinions or suggestions, you can contact us through the way described in How to Contact Us in this policy and exercise your relevant rights.

VII How do we deal with minors' personal information

We attach great importance to the protection of minors' information.

Shence products and/or services are mainly for enterprises and adults. Before using Shence products and/or services, please ensure that you are over 18 years old. If you are a minor under the age of 18, you should ensure that your guardian accompanies you to read and agree to this policy before you use Shence products and/or services and provide us with your personal information.

In the case of collecting personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information when it is permitted by law, explicitly agreed by parents or guardians, or necessary to protect minors.

If you are the guardian of a minor, please contact us in a timely manner when you have any questions about the use of our products and/or services or the user information provided to us by the minor under your guardianship. We will protect the confidentiality and security of minor user information in accordance with relevant national laws and regulations and the provisions of this policy. If we find that we have collected personal information of minors without the prior consent of verifiable parents or legal guardians, we will delete relevant data as soon as possible.

8、 How do we update and revise this policy

We reserve the right to update this policy in due course. Without your explicit consent, we will not change your rights under this policy. If the privacy policy is updated, we will notify you in a reasonable way (including pop-up prompt, prompt at a prominent position on the page, email you or other ways), so that you can timely understand any changes made to this policy.

For major changes, depending on the specific circumstances, we may also provide more significant notices to explain the specific changes of this policy. Major changes include but are not limited to:

（1） Significant changes have taken place in our service model and business form. For example, the purpose of processing personal information, the type of personal information processed, and the use mode of personal information;
（2） Significant changes have taken place in our ownership structure. Such as business adjustment, bankruptcy M&A, etc;
（3） The main objects of personal information sharing, transfer or public disclosure have changed;
（4） Your right to participate in personal information processing and the way you exercise it have changed significantly;
（5） Significant changes have taken place in the responsible department, contact information and complaint channel for handling personal information security;
（6） Other important situations or situations that may seriously affect your personal rights and interests occur.

If you do not agree with the revised privacy policy, you have the right and should immediately stop using Shence products and/or services. If you continue to use Shence products and/or services, you will be deemed to have accepted our changes to the relevant terms of this policy.

9、 How to contact us

If you have any opinions or suggestions on this policy, or even any disputes arising from this policy, you can go through mkt@sensorsdata.com Contact Shence's privacy protection agency, and we will arrange the commissioner to provide you with advice or coordinate to solve your complaints and grievances in a timely manner. Generally, we will reply within 15 days 。

In order to ensure that we can deal with your problems efficiently and give you feedback in a timely manner, you need to submit valid identification, valid contact information, written request and relevant evidence to us. We will process your request after verifying your identity.

If you are not satisfied with our reply or handling opinions, you agree here Beijing Arbitration Commission Apply for arbitration, which excludes the jurisdiction of the court.

10、 Terminology

Specific words used in this policy have the following meanings:

（1） Associated company: any company subject within the scope of consolidated statements of Shence Network Technology (Beijing) Co., Ltd., any of the above companies is or will be controlled, controlled or under common control with them.
（2） Control: refers to the ability to directly or indirectly influence the management of the mentioned company, whether through ownership, voting shares, contracts or other legally recognized ways.
（3） You refer to the registered users who use our products and/or services.
（4） Personal information: refers to all kinds of information related to identified or identifiable natural persons recorded electronically or in other ways, excluding information after anonymization.
（5） Personal information subject: refers to the natural person identified by personal information.
（6） Personal sensitive information: Personal information that, once disclosed or illegally used, is likely to cause the human dignity of a natural person to be violated or the safety of person and property to be jeopardized, including biometrics, religious belief, specific identity, medical health, financial accounts, whereabouts and other information, as well as personal information of minors under the age of 14.
（7） De identification: refers to the process of technical processing of personal information so that it can not identify the subject of personal information without the help of additional information.
（8） Anonymization: refers to the process of making the subject of personal information unrecognized and the processed information unrecoverable through the technical processing of personal information.
（9） China or within China: refers to the mainland of the People's Republic of China, which is only for the purpose of this policy, excluding Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan.
（10） Devices: devices that can be used to access Shence products and/or services, such as smart phones.
（11） Device identifier: refers to a string of characters programmed into the device by the device manufacturer, which can be used to uniquely identify the corresponding device (such as the SN number of the mobile phone).
（12） IP address: Each Internet connected device will be assigned a number, which is called Internet Protocol (IP) address. These numbers are usually assigned according to the geographical region.