Privacy Information
Learn about our commitment to privacy
Resources in respect of how we protect our customer's data as a processor
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Global Privacy Resources for Salesforce Products -
Data Processing Addendum -
Data Processing Addendum FAQ -
Data Transfer Mechanisms FAQ -
Salesforce's Notice of Data Privacy Framework Certification -
Trust and Compliance Documentation -
Salesforce Audience Studio Privacy Policy -
Salesforce's Notice of APEC CBPR and PRP Certifications -
Salesforce's EU Processor Binding Corporate Rules -
Salesforce's UK Processor Binding Corporate Rules -
Salesforce Group Affiliates for UK Binding Corporate Rules for Processors
Resources in respect of how we protect data as a controller
Privacy Statement Highlights
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to provide our websites and social media branded pages; -
to display personalized advertisements and content; -
to manage event registrations and attendance (including ensuring the health and safety of our visitors and employees); -
to send communications; -
to handle contact and user support requests; -
to provide and optimize the performance of our services; -
to bill for our services and manage our accounts (including usage and licensing compliance); -
to maintain the security of Salesforce and its services; -
to administer surveys and conduct research; and -
to comply with our legal obligations.
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Our contracted service providers that process Personal Data on our behalf for IT and system administration, credit card processing, research and analytics, marketing, customer support and data enrichment; -
Affiliates within our current or future corporate group that process Personal Data for customer support, marketing, event management, technical operations and account management; -
If you are using our services as an authorized user, with the Salesforce customer responsible for your access to the services for verifying your account, and reviewing compliance with our usage terms and policies; -
Sponsors of events, webinar or contests for which you register; -
Third-party networks and websites so that we can advertise on their platforms; -
Specifically in relation to our AppExchange website, with our third-party partners who may contact you regarding their products or services; and -
Professional advisers who provide consultancy, banking, legal, insurance and accounting services.
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Access your Personal Data held by us; -
Know more about how we process your Personal Data; -
Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete; -
Erase or delete your Personal Data; -
Restrict our processing of your Personal Data; -
Transfer your Personal Data to another controller, to the extent possible; -
Object to any processing of your Personal Data; -
Opt out of certain disclosures of your Personal Data to third parties; -
Know what categories of Personal Data are shared for delivering advertisements on non Salesforce websites, applications, and services and the categories of recipients of such Personal Data; -
Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services; -
If you’re under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt in to certain disclosures of your Personal Data to third parties; -
Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects; -
Withdraw your consent at any time (to the extent we base processing on consent); and -
Not be discriminated against for exercising your rights as described above.
Privacy
Privacy Statement
Salesforce Privacy Statement, effective as of July 24, 2023
1. Responsible Salesforce entity
2. Processing activities covered
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Visit our websites that display or link to this Privacy Statement; -
Visit our branded social media pages; -
Visit our offices; -
Receive communications from us or otherwise communicate with us, including but not limited to emails, phone calls, texts or faxes; -
Use our products and services where we act as a controller of your Personal Data; -
Register for, attend or take part in our events, webinars, programs, trainings, certifications or contests; -
Act as or work for a service provider or supplier to Salesforce, to the extent Salesforce acts as a controller with respect to your Personal Data; -
Are employed by a customer of our products and services where your information has been shared with us in our capacity as a controller (for example, during the contracting process); -
Participate in a Salesforce community such as that focused on open source development; or -
Participate in surveys, research or other similar data collection facilitated by us.
3. What Personal Data do we collect?
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The Personal Data we collect to provide our products and services may include information you have made publicly available online (such as when using social media sites) or that is published by third parties and contains information about you (such as news articles). For a select number of services, we collect this Personal Data from partners who may receive this data when you visit or use their services or through the third parties they work with. -
In addition, the Personal Data we collect to provide our products and services may include location information from third parties, which helps us offer features like identity management and multi-factor authentication.
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Another individual at your organization who may provide us with your personal information, which may include Personal Data and special categories of Personal Data, to the extent you consent to providing it and sharing it, for the purposes of obtaining services and assessing our goals related to encouraging diversity within our vendors; and -
Platforms such as GitHub to manage code check-ins and pull requests. If you participate in an open-source or community development project, we may associate your code repository username with your community account so we can inform you of program changes that are important to your participation or relate to additional security requirements. -
Only where necessary for security purposes, we may collect information that is publicly available online (such as accessible through search engines or public social media sites), as well as images, physical descriptions and other pertinent information necessary to address a credible security threat to our employees, events or premises.
4. What Device and Usage Data do we process?
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5. Purposes for which we process Personal Data and the legal bases on which we rely
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6. Who do we share Personal Data with?
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Service providers: With our contracted service providers, who provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, events planning, customer support and data enrichment for the purposes and pursuant to the legal bases described above in Section 5. Contracted service providers may also deliver artificial intelligence and generative artificial intelligence capabilities to analyze data, determine trends, make predictions and create AI-generated responses or other content for the purposes and pursuant to the legal bases described above in Section 5; -
Salesforce affiliates: With affiliates within the Salesforce corporate group and companies that we acquire in the future after they are made part of the Salesforce corporate group, to the extent such sharing of data is necessary to fulfill a request you have submitted via our websites or for customer support, marketing, technical operations, event registration and account management purposes. A list of Salesforce’s affiliates can be found in the List of Subsidiaries section of Salesforce’s most recent Form 10-K, available under the SEC Filings tab by selecting the “Annual Filings” filter on the page located here ; -
Event sponsors: If you attend an event or webinar organized by us, or download or access an asset on our website, we may share your Personal Data with sponsors of the event. If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your information will be subject to the sponsors’ privacy statements. If you do not wish for your information to be shared, you may choose to not opt-in via event/webinar registration or elect to not have your badge scanned, or you can opt-out in accordance with Section 10 below; -
Partners: With specific partners that offer supplementary services to those provided by Salesforce, such as partners that offer sustainability resources, or that resell Salesforce services, to the extent you consent to such sharing (where required by applicable law); -
Customers with whom you are affiliated and the applicable partner responsible for access to your services: If you use our services as an authorized user, we may share your Personal Data with your affiliated customer and/or the applicable partner responsible for your access to the services to the extent this is necessary for verifying accounts and activity, investigating suspicious activity, or enforcing our terms and policies; -
Contest and promotion sponsors: With sponsors of contests or promotions for which you register in order to fulfill the contest or promotion; -
Third party networks and websites: With third-party social media networks, advertising networks and websites, so that Salesforce can market and advertise on third party platforms and websites; -
Salesforce-affiliated App Exchange partners: Specifically in relation to the AppExchange website, if you choose to interact with or use third-party tools, we may share your Personal Data with our third party partners who may contact you regarding their products or services in accordance with law or our contractual commitments; -
Professional advisers: In individual instances, we may share your Personal Data with professional advisers acting as service providers, processors, or joint controllers - including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services, and to the extent we are legally obliged to share or have a legitimate interest in sharing your Personal Data; -
Third parties involved in a corporate transaction: If we are involved in a merger, reorganization, dissolution or other fundamental corporate change, or sell a website or business unit, or if all or a portion of our business, assets or stock are acquired by a third party. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of Personal Data to an unaffiliated third party; -
Third party accounts: In relation to Tableau, if you connect to your third party accounts through our products, we will use that information to authenticate you, enumerate the data sources available to you, download any data you request us to, and download and refresh authentication tokens or persist authentication information such as user names and passwords as necessary to continue to connect to these data; and -
Public authorities: With public and government authorities, to the extent we are compelled to disclose Personal Data to comply with our legal obligations.
7. International transfer of Personal Data
8. Children
9. How long do we keep your Personal Data?
10. Your rights relating to your Personal Data
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Access your Personal Data held by us; -
Know more about how we process your Personal Data; -
Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete; -
Erase or delete your Personal Data; -
Restrict our processing of your Personal Data; -
Transfer your Personal Data to another controller, to the extent possible; -
Object to any processing of your Personal Data; -
Opt out of certain disclosures of your Personal Data to third parties; -
Know what categories of Personal Data are shared for delivering advertisements on non-Salesforce websites, applications, and services and the categories of recipients of such Personal Data; -
Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services; -
If you’re under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt in to certain disclosures of your Personal Data to third parties; -
Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"); -
Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal; and -
Not be discriminated against for exercising your rights as described above.
11. How we secure your Personal Data
12. Changes to this Privacy Statement
13. Contacting us
14. Adherence to APEC Cross Border Privacy Rules (CBPR) and APEC Privacy Recognition for Processors (PRP) System
fifteen Additional Disclosures for California Residents
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Identifiers; -
Commercial information; -
Internet activity information; -
Financial information; -
Professional and employment-related information; -
Education information; -
Geolocation data; -
Audio and visual data; -
In limited circumstances where allowed by law, information that may be protected characteristics under California or United States law; and -
Inferences drawn from any of the above information categories.
California Privacy Rights Reporting
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